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Erschienen in:
2015 | OriginalPaper | Buchkapitel
Benjamin Franklin’s Decision Method is Acceptable and Helpful with a Conversational Agent
verfasst von : Daniel Mäurer, Karsten Weihe
Erschienen in: Intelligent Interactive Multimedia Systems and Services
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Abstract
In this paper, we show that rational decision-making methods such as Benjamin Franklin’s can be successfully implemented as a text based natural language dialog system. More specifically, we developed a prototype, vpino, and conducted a user study. Vpino acts maieutically: the questions raised by vpino encourage the user to reflect about potential options and arguments and help her structure her thoughts. To maintain a real dialog, vpino unobtrusively attempts to keep control of the conversation at all times. Serious, motivated users evaluated acceptance and usefulness of vpino quite positively. Users that are more open to computer based decision support held better and more fruitful dialogs than those with a sceptical attitude. This quantitative result conforms well to our qualitative observation that vpino shows good human like behaviour whenever the user is serious and motivated. We also found that users with a more hypervigilant approach to decisions particularly benefit from vpino.