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Erschienen in:
Towards an Affective Self-Service Agent Kapitel lesen Erstes Kapitel lesen

2013 | OriginalPaper | Buchkapitel

Business Process Improvement Framework and Representational Support

verfasst von : Azeem Lodhi, Veit Köppen, Gunter Saake

Erschienen in: Proceedings of the Third International Conference on Intelligent Human Computer Interaction (IHCI 2011), Prague, Czech Republic, August, 2011

Verlag: Springer Berlin Heidelberg

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Abstract

Business process management and improvement are vital for enterprises in competitive environments. Understanding of a process is a pre-requisite and important step for improvement. Interaction between humans, computers, and business objects provide excellent opportunities for knowledge extraction. However, the specification of a framework is required for business process improvement, which extends from data collection, analytical methods, storage, and representation of knowledge. The process models conceived for information system development are not sufficient for post execution analysis and improvement. In this paper, we specify such a framework briefly and focus on providing representational support for business process improvement. The main objective is to improve the overall improvement process by providing enriched graphical process models. Furthermore, we use a case study to explain the proposed usage and extensions of an existing modeling language for business process improvement.

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Vorheriges Kapitel A Reduce Identical Event Transmission Algorithm for Wireless Sensor Networks
Nächstes Kapitel Automatic Localization and Boundary Detection of Retina in Images Using Basic Image Processing Filters
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Metadaten
Titel
Business Process Improvement Framework and Representational Support
verfasst von
Azeem Lodhi
Veit Köppen
Gunter Saake
Copyright-Jahr
2013
Verlag
Springer Berlin Heidelberg
Buch
Proceedings of the Third International Conference on Intelligent Human Computer Interaction (IHCI 2011), Prague, Czech Republic, August, 2011

Print ISBN: 978-3-642-31602-9

Electronic ISBN: 978-3-642-31603-6

Copyright-Jahr: 2013

DOI
https://doi.org/10.1007/978-3-642-31603-6_14

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