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Erschienen in:
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2012 | OriginalPaper | Buchkapitel

14. Challenges of Bringing Citizen Knowledge into Public Sector Service Innovation

verfasst von : Lea Hennala, Suvi Konsti-Laakso, Vesa Harmaakorpi

Erschienen in: Practice-Based Innovation: Insights, Applications and Policy Implications

Verlag: Springer Berlin Heidelberg

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Abstract

User-driven innovation is an essential part of practice-based innovation. This study, which belongs to user-driven service innovation research, attempts to find out what kinds of challenges there are pertaining to a municipal resident-involving service innovation approach in the public sector. This research question is approached from the points of view of both the municipal resident and the public authorities. With the municipal resident point of view we aim to find out how the municipal residents as service users are disposed towards having the possibility to personally participate in the service development activities, and from what kinds of positions the service users produce a voice to support service development. The public authority point of view examines how the customer-driven service development approach is perceived by the developer authorities, and from what kinds of positions the developer authorities listen to the message compiled from the users’ voices. As a result we present six challenges of the service user-involving service innovation approach. The case study is based on the qualitative analysis of four research datasets.

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Vorheriges Kapitel Users as Sources of Radical Service Innovation
Nächstes Kapitel The Increasing Use of Dramaturgy in Regional Innovation Practice
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Metadaten
Titel
Challenges of Bringing Citizen Knowledge into Public Sector Service Innovation
verfasst von
Lea Hennala
Suvi Konsti-Laakso
Vesa Harmaakorpi
Copyright-Jahr
2012
Verlag
Springer Berlin Heidelberg
Buch
Practice-Based Innovation: Insights, Applications and Policy Implications

Print ISBN: 978-3-642-21722-7

Electronic ISBN: 978-3-642-21723-4

Copyright-Jahr: 2012

DOI
https://doi.org/10.1007/978-3-642-21723-4_14

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