Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
An Engineering Approach for the Design of Hybrid Modelling Methods Kapitel lesen Erstes Kapitel lesen

2013 | OriginalPaper | Buchkapitel

Composing Interface Demonstrations Automatically from Usage Logs

verfasst von : Tamara Babaian, Wendy Lucas

Erschienen in: Enterprise Information Systems

Verlag: Springer Berlin Heidelberg

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

The benefits of Enterprise Resource Planning (ERP) systems for managing enterprise-wide processes and resources may be counterbalanced by the burdens placed on their users in learning to operate the system. In this paper, we present an approach to creating system tutorials in which the system itself produces interface demonstrations as dynamic visualizations of previously occurring system-user interactions. This approach is motivated by our observations of ERP users in the workplace in conjunction with theoretical accounts of system-user collaboration. The playback interface culls information from the usage log records of the data model, which was specifically designed to overcome the challenges of identifying and aggregating relevant process-related data. This approach is a less costly, more flexible alternative to pre-recorded tutorials and has far-reaching implications for assisting users in learning to navigate and use any complex or confusing interface.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel Values and Cultural Aspects in Design: Artifacts for Making Them Explicit in Design Activities
Nächstes Kapitel Measuring Users’ Emotions with a Component-Based Approach
Literatur
1.
Hestermann, C.: Key issues for enterprise resource planning. Gartner (2009)
2.
Hamerman, P.: ERP applications 2007: innovation rekindles. Forrester Research (2007)
3.
Iansiti, M.: Erp end-user business productivity: a field study of sap & microsoft. Technical report, Keystone Strategy (2007)
4.
Topi, H., Lucas, W., Babaian, T.: Identifying usability issues with an ERP implementation. In: Proceedings of the International Conference on, Enterprise Information Systems (ICEIS-2005), pp. 128–133 (2005)
5.
Cooprider, J., Topi, H., Xu, J., Dias, M., Babaian, T., Lucas, W.: A collaboration model for erp user-system interaction. In: Proceedings of HICCS’2010, pp. 1–9. IEEE Computer Society (2010)
6.
Terveen, L.G.: Overview of human-computer collaboration. Knowl.-Based Syst. 8(2–3), 67–81 (1995)CrossRef
7.
Grosz, B.G.: Beyond mice and menus. Proc. Am. Philos. Soc. 149(4), 529–543 (2005)
8.
9.
Babaian, T., Lucas, W., Xu, J., Topi, H.: Usability through system-user collaboration. In: Winter, R., Zhao, J.L., Aier, S., et al. (eds.) DESRIST 2010. LNCS, vol. 6105, pp. 394–409. Springer, Heidelberg (2010)
10.
Leshed, G., Haber, E.M., Matthews, T., Lau, T.: Coscripter: automating & sharing how-to knowledge in the enterprise. In: CHI ’08: Proceeding of the Twenty-Sixth Annual SIGCHI Conference on Human factors in Computing Systems, pp. 1719–1728. ACM, New York (2008)
11.
Ivory, M.Y., Hearst, M.A.: The state of the art in automating usability evaluation of user interfaces. ACM Comput. Surv. 33(4), 470–516 (2001)CrossRef
12.
Lucas, W., Babaian, T.: Implementing design principles for collaborative ERP systems. In: Peffers, K., Rothenberger, M., Kuechler, B., et al. (eds.) DESRIST 2012. LNCS, vol. 7286, pp. 88–107. Springer, Heidelberg (2012)
13.
Rozinat, A., van der Aalst, W.M.P.: Conformance checking of processes based on monitoring real behavior. Inf. Syst. 33(1), 64–95 (2008)CrossRef
14.
Quast, M., Handel, M.J.: Social information systems - the end of shadow applications? In: Cordeiro, J., Maciaszek, L.A., Filipe, J. (eds.) ICEIS 2012. LNBIP, vol. 141, pp. 5–15. Springer, Heidelberg (2012)
15.
Plaisant, C., Shneiderman, B.: Show me! guidelines for producing recorded demonstrations. In: Proceedings of the IEEE Symposium on Visual Languages and Human-Centric Computing, pp. 171–178. IEEE Computer Society (2005)
16.
Grossman, T., Fitzmaurice, G.: Toolclips: an investigation of contextual video assistance for functionality understanding. In: Proceedings of the 28th International Conference on Human Factors in Computing Systems, CHI ’10, pp. 1515–1524. ACM (2010)
17.
Chakravarthi, Y.A., Lutteroth, C., Weber, G.: Aimhelp: generating help for gui applications automatically. In: Proceedings of the 10th International Conference NZ Chapter of the ACM’s Special Interest Group on Human-Computer Interaction. CHINZ ’09, pp. 21–28. ACM, New York (2009)
18.
Caldwell, D.E., White, M.: Cogenthelp: a tool for authoring dynamically generated help for java guis. In: Proceedings of the 15th Annual International Conference on Computer Documentation, SIGDOC ’97, pp. 17–22. ACM, New York (1997)
19.
Yeh, T., Chang, T.H., Xie, B., Walsh, G., Watkins, I., Wongsuphasawat, K., Huang, M., Davis, L.S., Bederson, B.B.: Creating contextual help for guis using screenshots. In: Proceedings of the 24th Annual ACM Symposium on User Interface Software and Technology, UIST ’11, pp. 145–154. ACM, New York (2011)
20.
Ramachandran, A., Young, R.M.: Providing intelligent help across applications in dynamic user and environment contexts. In: Proceedings of the 10th International Conference on Intelligent User Interfaces, IUI ’05, pp. 269–271. ACM, New York (2005)
21.
Brusilovsky, P., Cooper, D.W.: Domain, task, and user models for an adaptive hypermedia performance support system. In: IUI ’02: Proceedings of the 7th International Conference on Intelligent User Interfaces, pp. 23–30. ACM Press, New York (2002)
22.
Linton, F., Joy, D., Schaefer, H.P., Charron, A.: Owl: a recommender system for organization-wide learning. Educ. Technol. Soc. 3(1), 62–76 (2000)
23.
Shen, J., Fitzhenry, E., Dietterich, T.G.: Discovering frequent work procedures from resource connections. In: Proceedings of the 13th International Conference on Intelligent User, Interfaces, pp. 277–285 (2009)
24.
van der Aalst, W.M.P., Pesic, M., Song, M.: Beyond process mining: from the past to present and future. In: Pernici, B. (ed.) CAiSE 2010. LNCS, vol. 6051, pp. 38–52. Springer, Heidelberg (2010)
25.
Dorn, C., Burkhart, T., Werth, D., Dustdar, S.: Self-adjusting recommendations for people-driven ad-hoc processes. In: Hull, R., Mendling, J., Tai, S. (eds.) BPM 2010. LNCS, vol. 6336, pp. 327–342. Springer, Heidelberg (2010)
26.
Greco, G., Guzzo, A., Sacc, D.: Mining and reasoning on workflows. IEEE Trans. Knowl. Data Eng. 17, 519–534 (2005)CrossRef
27.
van der Aalst, W.M.P.: Process discovery: capturing the invisible. IEEE Comp. Int. Mag. 5(1), 28–41 (2010)CrossRef
28.
Rich, C., Sidner, C.L., Lesh, N.: Collagen: applying collaborative discourse theory to human-computer interaction. AI Mag. 22(4), 15–25 (2001)
Metadaten
Titel
Composing Interface Demonstrations Automatically from Usage Logs
verfasst von
Tamara Babaian
Wendy Lucas
Copyright-Jahr
2013
Verlag
Springer Berlin Heidelberg
Buch
Enterprise Information Systems

Print ISBN: 978-3-642-40653-9

Electronic ISBN: 978-3-642-40654-6

Copyright-Jahr: 2013

DOI
https://doi.org/10.1007/978-3-642-40654-6_23

Premium Partner

    Bildnachweise