Skip to main content
Erschienen in: Universal Access in the Information Society 1/2019

10.10.2017 | Long Paper

Constructing a holistic view of shopping with people with visual impairment: a participatory design approach

verfasst von: Chien Wen Yuan, Benjamin V. Hanrahan, Sooyeon Lee, Mary Beth Rosson, John M. Carroll

Erschienen in: Universal Access in the Information Society | Ausgabe 1/2019

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

We report and reflect on a participatory design (PD) process in which we engaged with people with visual impairments (PVI) over an extended period of time; these interactions were aimed at understanding and assessing PVI experiences about shopping and assistive technologies. In particular, we examined in detail how PVI conduct grocery shopping with the help of different technologies, and found that activities taking place in the homes of PVI reflect aspects of the shopping activity that are challenging but understudied in prior work. Our participants revealed that identifying products that have run short, itemizing needed products in a list, and organizing newly purchased products at home were difficult for them; we also discussed the tools they used and whether the tools did or did not help. We synthesize our findings and explain how the extended PD activities informed our ideas for future design, as well as suggesting principles for PD engagement with PVI participants.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Allman, T.: From bat sonar to canes for the blind. In: Imitating Nature. KidHaven Press (2006) Allman, T.: From bat sonar to canes for the blind. In: Imitating Nature. KidHaven Press (2006)
2.
Zurück zum Zitat Ankolekar, A., Sandholm, T., Yu, L.: Play it by ear: a case for serendipitous discovery of places with musicons. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 2959–2968. ACM (2013) Ankolekar, A., Sandholm, T., Yu, L.: Play it by ear: a case for serendipitous discovery of places with musicons. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 2959–2968. ACM (2013)
3.
Zurück zum Zitat Avital, M., Lyytinen, K., Boland, R., Butler, B., Dougherty, D., Fineout, M., Jansen, W., Levina, N., Rifkin, W., Venable, J.: Design with a positive lens: an affirmative approach to designing information and organizations. Commun. Assoc. Inf. Syst. 18, 519–545 (2006) Avital, M., Lyytinen, K., Boland, R., Butler, B., Dougherty, D., Fineout, M., Jansen, W., Levina, N., Rifkin, W., Venable, J.: Design with a positive lens: an affirmative approach to designing information and organizations. Commun. Assoc. Inf. Syst. 18, 519–545 (2006)
4.
Zurück zum Zitat Blum, J.R., Bouchard, M., Cooperstock, J.R.: What’s around me? Spatialized audio augmented reality for blind users with a smartphone. In: Mobile and Ubiquitous Systems: Computing, Networking, and Services, pp. 49–62 (2012) Blum, J.R., Bouchard, M., Cooperstock, J.R.: What’s around me? Spatialized audio augmented reality for blind users with a smartphone. In: Mobile and Ubiquitous Systems: Computing, Networking, and Services, pp. 49–62 (2012)
5.
Zurück zum Zitat Bratteteig, T., Wagner, I.: Design decisions and the sharing of power in PD. In: Proceedings of the 13th Participatory Design Conference, pp. 29–32. ACM (2014) Bratteteig, T., Wagner, I.: Design decisions and the sharing of power in PD. In: Proceedings of the 13th Participatory Design Conference, pp. 29–32. ACM (2014)
6.
Zurück zum Zitat Brock, A.M.: Touch the map! Designing interactive maps for visually impaired people. In: Proceedings of the ACM SIGACCESS Accessibility and Computing, pp. 9–14. ACM (2013) Brock, A.M.: Touch the map! Designing interactive maps for visually impaired people. In: Proceedings of the ACM SIGACCESS Accessibility and Computing, pp. 9–14. ACM (2013)
7.
Zurück zum Zitat Buskermolen, D.O., Terken, J.: Co-constructing stories: a participatory design technique to elicit in-depth user feedback and suggestions about design concepts. In: Proceedings of the 12th Participatory Design Conference, pp. 33–36. ACM (2012) Buskermolen, D.O., Terken, J.: Co-constructing stories: a participatory design technique to elicit in-depth user feedback and suggestions about design concepts. In: Proceedings of the 12th Participatory Design Conference, pp. 33–36. ACM (2012)
8.
Zurück zum Zitat Cahill, C.: Including excluded perspectives in participatory action research. Des. Stud. 28(3), 325–340 (2007)CrossRef Cahill, C.: Including excluded perspectives in participatory action research. Des. Stud. 28(3), 325–340 (2007)CrossRef
9.
Zurück zum Zitat Carroll, J.M., Convertino, G., Farooq, U., Rosson, M.B.: The firekeepers: aging considered as a resource. Univ. Access Inf. Soc. 11(1), 7–15 (2012)CrossRef Carroll, J.M., Convertino, G., Farooq, U., Rosson, M.B.: The firekeepers: aging considered as a resource. Univ. Access Inf. Soc. 11(1), 7–15 (2012)CrossRef
10.
Zurück zum Zitat Carroll, J.M., Chin, G., Rosson, M.B., Neale, D.C.: The development of cooperation: five years of participatory design in the virtual school. In: Proceedings of Designing Interactive Systems (DIS ’00), pp. 239–251. ACM (2000) Carroll, J.M., Chin, G., Rosson, M.B., Neale, D.C.: The development of cooperation: five years of participatory design in the virtual school. In: Proceedings of Designing Interactive Systems (DIS ’00), pp. 239–251. ACM (2000)
11.
Zurück zum Zitat Duckett, P.S., Pratt, R.: The researched opinions on research: visually impaired people and visual impairment research. Disabil. Soc. 16(6), 815–835 (2001)CrossRef Duckett, P.S., Pratt, R.: The researched opinions on research: visually impaired people and visual impairment research. Disabil. Soc. 16(6), 815–835 (2001)CrossRef
12.
Zurück zum Zitat Foley, A., Ferri, B.A.: Technology for people, not disabilities: ensuring access and inclusion. J. Res. Spec. Educ. Needs 12(4), 192–200 (2012)CrossRef Foley, A., Ferri, B.A.: Technology for people, not disabilities: ensuring access and inclusion. J. Res. Spec. Educ. Needs 12(4), 192–200 (2012)CrossRef
13.
Zurück zum Zitat Gerrard, V., Ricardo, S.: Examining participation. In: Proceedings of the 13th Participatory Design Conference: Research Papers (PDC ‘14), pp. 111–120. ACM (2014) Gerrard, V., Ricardo, S.: Examining participation. In: Proceedings of the 13th Participatory Design Conference: Research Papers (PDC ‘14), pp. 111–120. ACM (2014)
14.
Zurück zum Zitat Gharpure, C.P., Kulyukin, V.A.: Robot-assisted shopping for the blind: issues in spatial cognition and product selection. Intel. Serv. Robot. 1(3), 237–251 (2008)CrossRef Gharpure, C.P., Kulyukin, V.A.: Robot-assisted shopping for the blind: issues in spatial cognition and product selection. Intel. Serv. Robot. 1(3), 237–251 (2008)CrossRef
15.
Zurück zum Zitat Heylighen, A., Nijs, G.: Designing in the absence of sight: design cognition re-articulated. Des. Stud. 35(2), 113–132 (2014)CrossRef Heylighen, A., Nijs, G.: Designing in the absence of sight: design cognition re-articulated. Des. Stud. 35(2), 113–132 (2014)CrossRef
16.
Zurück zum Zitat Katz, B.F., Kammoun, S., Parseihian, G., Gutierrez, O., Brilhault, A., Auvray, M., Truillet, P., Denis, M., Thorpe, S., Jouffrais, C.: NAVIG: augmented reality guidance system for the visually impaired. Virtual Real. 16(4), 253–269 (2012)CrossRef Katz, B.F., Kammoun, S., Parseihian, G., Gutierrez, O., Brilhault, A., Auvray, M., Truillet, P., Denis, M., Thorpe, S., Jouffrais, C.: NAVIG: augmented reality guidance system for the visually impaired. Virtual Real. 16(4), 253–269 (2012)CrossRef
17.
Zurück zum Zitat Kuber, R., Yu, W., McAllister, G.: Towards developing assistive haptic feedback for visually impaired internet users. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ‘07), pp. 1525–1534. ACM (2007) Kuber, R., Yu, W., McAllister, G.: Towards developing assistive haptic feedback for visually impaired internet users. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ‘07), pp. 1525–1534. ACM (2007)
18.
Zurück zum Zitat Khambadkar, V., Folmer, E.: GIST: a gestural interface for remote nonvisual spatial perception. In: Proceedings of the 26th Annual ACM Symposium on User Interface Software and Technology (UIST ‘13), pp. 301–310. ACM (2013) Khambadkar, V., Folmer, E.: GIST: a gestural interface for remote nonvisual spatial perception. In: Proceedings of the 26th Annual ACM Symposium on User Interface Software and Technology (UIST ‘13), pp. 301–310. ACM (2013)
19.
Zurück zum Zitat Kulyukin, V., Kutiyanawala, A.: Accessible shopping systems for blind and visually impaired individuals: design requirements and the state of the art. Open Rehabil. J. 3, 158–168 (2010)CrossRef Kulyukin, V., Kutiyanawala, A.: Accessible shopping systems for blind and visually impaired individuals: design requirements and the state of the art. Open Rehabil. J. 3, 158–168 (2010)CrossRef
20.
Zurück zum Zitat Kulyukin, V., Gharpure, C., Nicholson, J.: RoboCart: toward robot-assisted navigation of grocery stores by the visually impaired. In: Proceedings of the IEEE/RSJ IROS, pp. 2845–2850. IEEE Press, Edmonton (2005) Kulyukin, V., Gharpure, C., Nicholson, J.: RoboCart: toward robot-assisted navigation of grocery stores by the visually impaired. In: Proceedings of the IEEE/RSJ IROS, pp. 2845–2850. IEEE Press, Edmonton (2005)
21.
Zurück zum Zitat Lamoureux, E.L., Hassell, J.B., Keeffe, J.E.: The determinants of participation in activities of daily living in people with impaired vision. Am. J. Ophthalmol. 137(2), 265–270 (2004)CrossRef Lamoureux, E.L., Hassell, J.B., Keeffe, J.E.: The determinants of participation in activities of daily living in people with impaired vision. Am. J. Ophthalmol. 137(2), 265–270 (2004)CrossRef
22.
Zurück zum Zitat Lanigan, P.E., Paulos, A.M., Williams, A.W., Rossi, D., Narasimhan, P.: Trinetra: assistive technologies for grocery shopping for the blind. In: International IEEE-BAIS Symposium on Research on Assistive Technologies (RAT ’07) (2007) Lanigan, P.E., Paulos, A.M., Williams, A.W., Rossi, D., Narasimhan, P.: Trinetra: assistive technologies for grocery shopping for the blind. In: International IEEE-BAIS Symposium on Research on Assistive Technologies (RAT ’07) (2007)
23.
Zurück zum Zitat Liu, X.A.: Camera phone based currency reader for the visually impaired. In: Proceedings of the 10th International ACM SIGACCESS Conference on Computers and Accessibility (Assets ’08), pp. 305–306. ACM (2008) Liu, X.A.: Camera phone based currency reader for the visually impaired. In: Proceedings of the 10th International ACM SIGACCESS Conference on Computers and Accessibility (Assets ’08), pp. 305–306. ACM (2008)
24.
Zurück zum Zitat Lopez-de Ipina, D., Lorido, T., Lopez, U.: Indoor navigation and product recognition for blind people assisted shopping. In: Proceedings of the 2011 Third International Workshop on Ambient Assisted Living (IWAAL’ 11), pp. 33–40. IWAAL (2011) Lopez-de Ipina, D., Lorido, T., Lopez, U.: Indoor navigation and product recognition for blind people assisted shopping. In: Proceedings of the 2011 Third International Workshop on Ambient Assisted Living (IWAAL’ 11), pp. 33–40. IWAAL (2011)
25.
Zurück zum Zitat Magnusson, C., Rassmus-Gröhn, K., Szymczak, D.: Exploring history: a mobile inclusive virtual tourist guide. In: Proceedings of the 8th Nordic Conference on Human–Computer Interaction: Fun, Fast, Foundational, pp. 69–78. ACM (2014) Magnusson, C., Rassmus-Gröhn, K., Szymczak, D.: Exploring history: a mobile inclusive virtual tourist guide. In: Proceedings of the 8th Nordic Conference on Human–Computer Interaction: Fun, Fast, Foundational, pp. 69–78. ACM (2014)
26.
Zurück zum Zitat Medeiros, V.U.S., Araújo, R.P., Silva, R.L.A., Slaets, A.F.F.: Device for location assistance and identification of products in a closed environment. In: VI Latin American Congress on Biomedical Engineering CLAIB 2014, Paraná, Argentina 29, 30 & 31 October 2014, pp. 992–994. Springer, Berlin (2015) Medeiros, V.U.S., Araújo, R.P., Silva, R.L.A., Slaets, A.F.F.: Device for location assistance and identification of products in a closed environment. In: VI Latin American Congress on Biomedical Engineering CLAIB 2014, Paraná, Argentina 29, 30 & 31 October 2014, pp. 992–994. Springer, Berlin (2015)
27.
Zurück zum Zitat McCarthy, J., Wright, P.: Taking [A]part: The Politics and Aesthetics of Participation in Experience-Centered Design. MIT Press, Cambridge (2015)CrossRef McCarthy, J., Wright, P.: Taking [A]part: The Politics and Aesthetics of Participation in Experience-Centered Design. MIT Press, Cambridge (2015)CrossRef
28.
Zurück zum Zitat McDaniel, T.L., Kahol, K., Villanueva, D., Panchanathan, S.: Integration of RFID and computer vision for remote object perception for individuals who are blind. In: Proceedings of the 2008 Ambi-Sys Workshop on Haptic User Interfaces in Ambient Media Systems (HAS’08), pp. 7:1–7:10. ACM (2008) McDaniel, T.L., Kahol, K., Villanueva, D., Panchanathan, S.: Integration of RFID and computer vision for remote object perception for individuals who are blind. In: Proceedings of the 2008 Ambi-Sys Workshop on Haptic User Interfaces in Ambient Media Systems (HAS’08), pp. 7:1–7:10. ACM (2008)
29.
Zurück zum Zitat Min, B.C., Saxena, S., Steinfeld, A., Dias, M.B.: Incorporating information from trusted sources to enhance urban navigation for blind travelers. In: 2015 IEEE International Conference on Robotics and Automation (ICRA), pp. 4511–4518. IEEE (2015) Min, B.C., Saxena, S., Steinfeld, A., Dias, M.B.: Incorporating information from trusted sources to enhance urban navigation for blind travelers. In: 2015 IEEE International Conference on Robotics and Automation (ICRA), pp. 4511–4518. IEEE (2015)
30.
Zurück zum Zitat Pal, J., Pradhan, M., Shah, M., Babu, R.: Assistive technology for vision-impairments: an agenda for the ICTD community. In: Proceedings of the 20th International Conference Companion on World Wide Web, pp. 513–522. ACM (2011) Pal, J., Pradhan, M., Shah, M., Babu, R.: Assistive technology for vision-impairments: an agenda for the ICTD community. In: Proceedings of the 20th International Conference Companion on World Wide Web, pp. 513–522. ACM (2011)
31.
Zurück zum Zitat Pereira, A., Nunes, N., Vieira, D., Costa, N., Fernandes, H., Barroso, J.: Blind Guide: an ultrasound sensor-based body area network for guiding blind people. Proc. Comput. Sci. 67, 403–408 (2015)CrossRef Pereira, A., Nunes, N., Vieira, D., Costa, N., Fernandes, H., Barroso, J.: Blind Guide: an ultrasound sensor-based body area network for guiding blind people. Proc. Comput. Sci. 67, 403–408 (2015)CrossRef
32.
Zurück zum Zitat Phillips, B., Zhao, H.: Predictors of assistive technology abandonment. Assist. Technol. 5(1), 36–45 (1993)CrossRef Phillips, B., Zhao, H.: Predictors of assistive technology abandonment. Assist. Technol. 5(1), 36–45 (1993)CrossRef
33.
Zurück zum Zitat Shakespeare, T.: Disability Rights and Wrongs Revisited. Routledge, London (2013) Shakespeare, T.: Disability Rights and Wrongs Revisited. Routledge, London (2013)
34.
Zurück zum Zitat Shakespeare, T., Watson, N.: The social model of disability: an outdated ideology? In: Exploring Theories and Expanding Methodologies: Where We Are and Where We Need to Go, pp. 9–28. Emerald Group Publishing Limited (2001) Shakespeare, T., Watson, N.: The social model of disability: an outdated ideology? In: Exploring Theories and Expanding Methodologies: Where We Are and Where We Need to Go, pp. 9–28. Emerald Group Publishing Limited (2001)
35.
Zurück zum Zitat Shinohara, K., Wobbrock, J.O.: In the shadow of misperception: assistive technology use and social interactions. In: SIGCHI Conference on Human Factors in Computing Systems, pp. 705–714 (2011) Shinohara, K., Wobbrock, J.O.: In the shadow of misperception: assistive technology use and social interactions. In: SIGCHI Conference on Human Factors in Computing Systems, pp. 705–714 (2011)
36.
Zurück zum Zitat Vines, J., Clarke, R., Wright, P., McCarthy, J., Olivier, P.: Configuring participation: on how we involve people in design. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI’13), pp. 429–438. ACM (2013) Vines, J., Clarke, R., Wright, P., McCarthy, J., Olivier, P.: Configuring participation: on how we involve people in design. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI’13), pp. 429–438. ACM (2013)
37.
Zurück zum Zitat Williams, M.A., Hurst, A., Kane, S.K.: Pray before you step out: describing personal and situational blind navigation behaviors. In: Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS’13), pp. 281–288. ACM (2013) Williams, M.A., Hurst, A., Kane, S.K.: Pray before you step out: describing personal and situational blind navigation behaviors. In: Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS’13), pp. 281–288. ACM (2013)
38.
Zurück zum Zitat Winlock, T., Christiansen, E., Belongie, S.: Toward real-time grocery detection for the visually impaired. In: Computer Vision and Pattern Recognition Workshops (CVPRW), 2010 IEEE Computer Society Conference on, pp. 49–56. IEEE (2010) Winlock, T., Christiansen, E., Belongie, S.: Toward real-time grocery detection for the visually impaired. In: Computer Vision and Pattern Recognition Workshops (CVPRW), 2010 IEEE Computer Society Conference on, pp. 49–56. IEEE (2010)
39.
Zurück zum Zitat Yuan, C.W., Hanrahan, B.V., Lee, S., Carroll, J.M.: Designing equal participation in informal learning for people with visual impairment. Interact. Des. Archit. 27, 93–106 (2016) Yuan, C.W., Hanrahan, B.V., Lee, S., Carroll, J.M.: Designing equal participation in informal learning for people with visual impairment. Interact. Des. Archit. 27, 93–106 (2016)
40.
Zurück zum Zitat Zientara, P.A., Lee, S., Smith, G.H., Brenner, R., Itti, L., Rosson, M.B., Carroll, J.M., Irick, K.M., Narayanan, V.: Third Eye: a shopping assistant for the visually impaired. IEEE Trans. Comput. 50(2), 16–24 (2017) Zientara, P.A., Lee, S., Smith, G.H., Brenner, R., Itti, L., Rosson, M.B., Carroll, J.M., Irick, K.M., Narayanan, V.: Third Eye: a shopping assistant for the visually impaired. IEEE Trans. Comput. 50(2), 16–24 (2017)
Metadaten
Titel
Constructing a holistic view of shopping with people with visual impairment: a participatory design approach
verfasst von
Chien Wen Yuan
Benjamin V. Hanrahan
Sooyeon Lee
Mary Beth Rosson
John M. Carroll
Publikationsdatum
10.10.2017
Verlag
Springer Berlin Heidelberg
Erschienen in
Universal Access in the Information Society / Ausgabe 1/2019
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-017-0577-1

Weitere Artikel der Ausgabe 1/2019

Universal Access in the Information Society 1/2019 Zur Ausgabe

Premium Partner