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Erschienen in:
2007 | OriginalPaper | Buchkapitel
Conversations for reflection
Augmenting Transitions and Transformations in Expertise
verfasst von : Mark Aakhus
Erschienen in: Rethinking Knowledge Management
Verlag: Springer Berlin Heidelberg
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The challenge of augmenting transitions and transformations through technological design is addressed here by putting forward a model of Conversations for Reflection. This model helps deal with the practical problem of helping people develop their professional expertise. The model specifies procedural conditions that support the complex communicative activity of publicly testing private assumptions, surfacing dilemmas, and publicly discussing sensitive issues. This is illustrated by showing how the model informs two interventions that augment the development of expertise. The model follows from the theory of reflective practice, current understanding of accounting behavior in interaction, and the insights and recent developments in theory and research on the Language Action Perspective. The model, its rationale, and use illustrate an approach to understanding knowledge as a process.