Skip to main content

2017 | OriginalPaper | Buchkapitel

Cross-Cultural Competence and Functional Diversity in Business Negotiations: A Developing Country’s Perspective

verfasst von : Anku-Tsede Olivia, Believe Quaqoo Dedzo

Erschienen in: Advances in Cross-Cultural Decision Making

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

The paper examines cross-cultural competence and functional diversity in cross border transactions. From the Ghanaian cultural context, we analyse the positions of USA, UK, Germany, Japan, China, and the South African business executives in a buyer-seller relationship exchange of the negotiations using the qualitative exploratory approach. Findings indicate whereas cultural competence significantly affects trans-national negotiation decision making, the success or failure of negotiations is not dependent on the presence of shared cultural identities. Mutual adaptations, trust and power dominance significantly influence cross-border negotiation decision making. Meanwhile, in the buyer-seller dyad, functional diversity in negotiation decision outcomes is influenced by partner’s level of exposure and ethics as openness, integrity, and intrinsically linked to business decisions and contractual agreements.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Cousik, R.: Cultural and functional diversity in the elementary classroom: strategies for teachers. J. Multi. Educ. 9(2), 54–67 (2015)CrossRef Cousik, R.: Cultural and functional diversity in the elementary classroom: strategies for teachers. J. Multi. Educ. 9(2), 54–67 (2015)CrossRef
2.
Zurück zum Zitat Lam, K.-C., Shi, G.: Factors affecting ethical attitudes in Mainland China and Hong Kong. J. Bus. Ethics 77(4), 463–479 (2008)CrossRef Lam, K.-C., Shi, G.: Factors affecting ethical attitudes in Mainland China and Hong Kong. J. Bus. Ethics 77(4), 463–479 (2008)CrossRef
3.
Zurück zum Zitat Fazliani, H., Charoenngam, C.: Cultural, external and behavioral factors in claims Negotiations. Int. J. Energy Sector Mgt 9(4), 619–642 (2015)CrossRef Fazliani, H., Charoenngam, C.: Cultural, external and behavioral factors in claims Negotiations. Int. J. Energy Sector Mgt 9(4), 619–642 (2015)CrossRef
4.
Zurück zum Zitat Fellow, R.F., Hancock, R.: Conflict resulting from cultural differentiation: an investigation of the new engineering contract. In: Council of International Construction Research and Documentation Proc. on Construction Conflict: Management and Resolution, Rotterdam, The Netherlands, pp. 259–267 (1994) Fellow, R.F., Hancock, R.: Conflict resulting from cultural differentiation: an investigation of the new engineering contract. In: Council of International Construction Research and Documentation Proc. on Construction Conflict: Management and Resolution, Rotterdam, The Netherlands, pp. 259–267 (1994)
5.
Zurück zum Zitat Kumaraswamy, M.M., Yogeswaran, K.: Significant sources of construction claims. Int. Constr. Law Rev. 15(1), 144–160 (1998) Kumaraswamy, M.M., Yogeswaran, K.: Significant sources of construction claims. Int. Constr. Law Rev. 15(1), 144–160 (1998)
6.
Zurück zum Zitat Voldness, G., Grønhaug, K.: Cultural adaptation in cross-national buyer-seller relationships. Int. J. Emerging Markets 10(4), 837–857 (2015)CrossRef Voldness, G., Grønhaug, K.: Cultural adaptation in cross-national buyer-seller relationships. Int. J. Emerging Markets 10(4), 837–857 (2015)CrossRef
7.
Zurück zum Zitat Leonidou, L.C., Talias, M.A., Leonidou, C.N.: Exercised power as a driver of trust and commitment in cross-border industrial buyer-seller relationships. Ind. Market. Manag. 37(1), 92–103 (2008)CrossRef Leonidou, L.C., Talias, M.A., Leonidou, C.N.: Exercised power as a driver of trust and commitment in cross-border industrial buyer-seller relationships. Ind. Market. Manag. 37(1), 92–103 (2008)CrossRef
8.
Zurück zum Zitat Trompenaars, F., Hampden-Turner, C.: Riding the Waves of Culture. Understanding Diversity in Global Business, Boston, Nicholas Brealey Publishing, London (2012) Trompenaars, F., Hampden-Turner, C.: Riding the Waves of Culture. Understanding Diversity in Global Business, Boston, Nicholas Brealey Publishing, London (2012)
9.
Zurück zum Zitat Phan, M.C.T., Styles, C.W., Patterson, P.G.: Relational competency’s role in Southeast Asia business partnerships. J. Bus. Res. 58(2), 173–184 (2005)CrossRef Phan, M.C.T., Styles, C.W., Patterson, P.G.: Relational competency’s role in Southeast Asia business partnerships. J. Bus. Res. 58(2), 173–184 (2005)CrossRef
10.
Zurück zum Zitat Hallén, L., Johanson, J., Sayed-Mohamed, N.: Interfirm adaptation in business relationships. J. Market. 55(2), 29–37 (1991)CrossRef Hallén, L., Johanson, J., Sayed-Mohamed, N.: Interfirm adaptation in business relationships. J. Market. 55(2), 29–37 (1991)CrossRef
11.
Zurück zum Zitat Anderson, E., Weitz, B.A.: Determinants of continuity in conventional industrial channel dyads. Market. Sci. 8(4), 310–323 (1989)CrossRef Anderson, E., Weitz, B.A.: Determinants of continuity in conventional industrial channel dyads. Market. Sci. 8(4), 310–323 (1989)CrossRef
12.
Zurück zum Zitat Geyskens, I., Steenkamp, J.-B.E.M., Scheer, L.K., Kumar, M.: The effects of trust and interdependence on relationship commitment: a trans-Atlantic study. Int. J. Res. Market. 13(4), 1303–1317 (1996)CrossRef Geyskens, I., Steenkamp, J.-B.E.M., Scheer, L.K., Kumar, M.: The effects of trust and interdependence on relationship commitment: a trans-Atlantic study. Int. J. Res. Market. 13(4), 1303–1317 (1996)CrossRef
13.
Zurück zum Zitat De Kets Vries, M., Korotov, K., Shekshina, S.: A work in progress transcending the fifth ‘Times of Troubles. Org. Dyn. 37(3), 211–220 (2008)CrossRef De Kets Vries, M., Korotov, K., Shekshina, S.: A work in progress transcending the fifth ‘Times of Troubles. Org. Dyn. 37(3), 211–220 (2008)CrossRef
14.
Zurück zum Zitat Kim, D.Y., Han, S.H., Kim, H.: Discriminant analysis for predicting ranges of cost variance in international construction projects. J. Constr. Eng. Mgt. 134(6), 398–410 (2008)CrossRef Kim, D.Y., Han, S.H., Kim, H.: Discriminant analysis for predicting ranges of cost variance in international construction projects. J. Constr. Eng. Mgt. 134(6), 398–410 (2008)CrossRef
15.
Zurück zum Zitat Dey, P.K.: Project risk management using multiple criteria decision-making technique and decision tree analysis: a case study of Indian oil refinery. Prod. Planning Contr. Mgt. Oper. 12(12), 903–921 (2012) Dey, P.K.: Project risk management using multiple criteria decision-making technique and decision tree analysis: a case study of Indian oil refinery. Prod. Planning Contr. Mgt. Oper. 12(12), 903–921 (2012)
16.
Zurück zum Zitat Fallahnejad, M.H.: Delays causes in Iran gas pipeline projects. Int. J. Project Mgt. 31(1), 136–146 (2013)CrossRef Fallahnejad, M.H.: Delays causes in Iran gas pipeline projects. Int. J. Project Mgt. 31(1), 136–146 (2013)CrossRef
17.
Zurück zum Zitat Yates, J.K., Smith, J.A.: Global legal issues for engineers and constructors. J. Prof. Issues Eng. Educ. Pract. 133(3), 199–209 (2007) Yates, J.K., Smith, J.A.: Global legal issues for engineers and constructors. J. Prof. Issues Eng. Educ. Pract. 133(3), 199–209 (2007)
18.
Zurück zum Zitat Chan, E.H.W., Tse, R.Y.C.: Cultural considerations in international construction contracts. J. Constr. Eng. Manage. 129(4), 375–381 (2003)CrossRef Chan, E.H.W., Tse, R.Y.C.: Cultural considerations in international construction contracts. J. Constr. Eng. Manage. 129(4), 375–381 (2003)CrossRef
19.
Zurück zum Zitat Abdul-Malak, M.A.U., EI-Saadi, M.M.H., Abou-Zeid, M.G.: Process model for administrating construction claims. J. Manage. Eng. 18(2), 84–94 (2002)CrossRef Abdul-Malak, M.A.U., EI-Saadi, M.M.H., Abou-Zeid, M.G.: Process model for administrating construction claims. J. Manage. Eng. 18(2), 84–94 (2002)CrossRef
20.
Zurück zum Zitat Gabrenya, W.K., Griffith, R.L., Moukarzel, R.G., Pomerance, M.H.: Theoretical and Practical Advances in the Assessment of Cross-Cultural Competence. Florida Institute of Technology, Melbourne, FL (2011) Gabrenya, W.K., Griffith, R.L., Moukarzel, R.G., Pomerance, M.H.: Theoretical and Practical Advances in the Assessment of Cross-Cultural Competence. Florida Institute of Technology, Melbourne, FL (2011)
21.
Zurück zum Zitat Alon, I., Higgins, J.M.: Global leadership success through emotional and cultural intelligences. Bus. Horiz. 48(6), 501–512 (2005)CrossRef Alon, I., Higgins, J.M.: Global leadership success through emotional and cultural intelligences. Bus. Horiz. 48(6), 501–512 (2005)CrossRef
22.
Zurück zum Zitat Alon, I., Boulanger, M., Meyers, J., Taras, V.: The development and validation of the business cultural intelligence quotient. Cross Cultural Strateg. Mgt. 23(1), 78–100 (2016)CrossRef Alon, I., Boulanger, M., Meyers, J., Taras, V.: The development and validation of the business cultural intelligence quotient. Cross Cultural Strateg. Mgt. 23(1), 78–100 (2016)CrossRef
23.
Zurück zum Zitat Chinta, R., Capar, N.: Comparative analysis of managerial values in the USA and China. J. Technol. Mgt. China 2(3), 212–224 (2007)CrossRef Chinta, R., Capar, N.: Comparative analysis of managerial values in the USA and China. J. Technol. Mgt. China 2(3), 212–224 (2007)CrossRef
24.
Zurück zum Zitat Hagberg-Andersson, Å., Grønhaug, K.: Adaptations in a supplier-manufacturer network—a research note”. Eur. J. Mark. 44(1/2), 31–34 (2010)CrossRef Hagberg-Andersson, Å., Grønhaug, K.: Adaptations in a supplier-manufacturer network—a research note”. Eur. J. Mark. 44(1/2), 31–34 (2010)CrossRef
25.
Zurück zum Zitat Lin, X.: Determinants of cultural adaptation in Chinese-US Joint Ventures. Cross Cultural Mgt. Int. J. 11(1), 35–47 (2004)CrossRef Lin, X.: Determinants of cultural adaptation in Chinese-US Joint Ventures. Cross Cultural Mgt. Int. J. 11(1), 35–47 (2004)CrossRef
26.
Zurück zum Zitat Torbjörn, I.: Culture barriers as a social psychological construct: an empirical validation. In: Kim, Y.Y., Gudykunst, W.B. (eds.) Cross-cultural Adaptation: Current Approaches. Sage Publications, pp. 168–190. Newbury Park, CA (1988) Torbjörn, I.: Culture barriers as a social psychological construct: an empirical validation. In: Kim, Y.Y., Gudykunst, W.B. (eds.) Cross-cultural Adaptation: Current Approaches. Sage Publications, pp. 168–190. Newbury Park, CA (1988)
27.
Zurück zum Zitat Selmer, J.: Psychological barriers to international adjustment: North American vs Western European business expatriates in China. Cross Cultural Mgt. Int. J. 7(3), 13–18 (2000)CrossRef Selmer, J.: Psychological barriers to international adjustment: North American vs Western European business expatriates in China. Cross Cultural Mgt. Int. J. 7(3), 13–18 (2000)CrossRef
28.
Zurück zum Zitat Sirin, V.C.: Examining the role of identity in negotiation decision making: the case of Cyprus. Int. J. Conflict Mgt. 23(4), 413–439 (2012)CrossRef Sirin, V.C.: Examining the role of identity in negotiation decision making: the case of Cyprus. Int. J. Conflict Mgt. 23(4), 413–439 (2012)CrossRef
29.
Zurück zum Zitat Leonidou, L.C., Palihawadana, D., Chari, S., Leonidou, C.N.: Drivers and outcomes of importer adaptation in international buyer-seller relationships. J. World Bus. 46(4), 527–543 (2011)CrossRef Leonidou, L.C., Palihawadana, D., Chari, S., Leonidou, C.N.: Drivers and outcomes of importer adaptation in international buyer-seller relationships. J. World Bus. 46(4), 527–543 (2011)CrossRef
30.
Zurück zum Zitat Mikecz, R.: Interviewing elites: addressing methodological issues. Qual. Inq. 18(6), 482–493 (2012)CrossRef Mikecz, R.: Interviewing elites: addressing methodological issues. Qual. Inq. 18(6), 482–493 (2012)CrossRef
31.
Zurück zum Zitat Michailova, S.: Contextualising fieldwork: reflection on conducting research in Eastern Europe. In: Marschan, P., Welch, C. (eds.) Handbook of Qualitative Research Methods for International Business, pp. 365–383. Edward Elgar, Cheltenham and Northhampton, MA (2004) Michailova, S.: Contextualising fieldwork: reflection on conducting research in Eastern Europe. In: Marschan, P., Welch, C. (eds.) Handbook of Qualitative Research Methods for International Business, pp. 365–383. Edward Elgar, Cheltenham and Northhampton, MA (2004)
32.
Zurück zum Zitat Rivera, B.D., Rogers-Adkinson, D.: Culturally sensitive interventions: social skills training with children and parents from culturally and linguistically diverse backgrounds. Interv. School Clin. 33(2), 75–80 (1997)CrossRef Rivera, B.D., Rogers-Adkinson, D.: Culturally sensitive interventions: social skills training with children and parents from culturally and linguistically diverse backgrounds. Interv. School Clin. 33(2), 75–80 (1997)CrossRef
33.
Zurück zum Zitat Mujtaba, G.B.: Negotiating with modern Chinese professionals. J. Technol. Mgt. China 8(3), 190–202 (2013)CrossRef Mujtaba, G.B.: Negotiating with modern Chinese professionals. J. Technol. Mgt. China 8(3), 190–202 (2013)CrossRef
34.
Zurück zum Zitat Hurn, B.J.: The influence of culture on international business negotiations. Ind. Commer. Train. 39(7), 354–360 (2007)CrossRef Hurn, B.J.: The influence of culture on international business negotiations. Ind. Commer. Train. 39(7), 354–360 (2007)CrossRef
35.
Zurück zum Zitat Hall, E.T.: Beyond Culture. Anchor Books—Random House, New York (1976) Hall, E.T.: Beyond Culture. Anchor Books—Random House, New York (1976)
36.
Zurück zum Zitat Fredi Garcia Diana Mendez Chris Ellis Casey Gautney.: Cross-cultural, values and ethics differences and similarities between the US and Asian countries. J. Technol. Mgt. China 9(3), 303–322 (2014) Fredi Garcia Diana Mendez Chris Ellis Casey Gautney.: Cross-cultural, values and ethics differences and similarities between the US and Asian countries. J. Technol. Mgt. China 9(3), 303–322 (2014)
37.
Zurück zum Zitat Hofstede, G.H.: Cultures and Organizations: Software of the Mind. McGraw-Hill, Maidenhead (1991) Hofstede, G.H.: Cultures and Organizations: Software of the Mind. McGraw-Hill, Maidenhead (1991)
38.
Zurück zum Zitat Mead, R.: International Management: Cross-Cultural Dimensions, 4th edn. Blackwell, Malden, MA (2005) Mead, R.: International Management: Cross-Cultural Dimensions, 4th edn. Blackwell, Malden, MA (2005)
39.
Zurück zum Zitat Dawes, R.M., Thaler, R.H.: Anomalies: cooperation. J. Econ. Perspect. 2(3), 187–197 (1988)CrossRef Dawes, R.M., Thaler, R.H.: Anomalies: cooperation. J. Econ. Perspect. 2(3), 187–197 (1988)CrossRef
40.
Zurück zum Zitat Mukherji, A.: Francis, J.D.: Mutual adaptation in buyer-supplier relationships. J. Bus. Res. 61(2), 154–161 (2008) Mukherji, A.: Francis, J.D.: Mutual adaptation in buyer-supplier relationships. J. Bus. Res. 61(2), 154–161 (2008)
41.
Zurück zum Zitat Kumar, N.: The power of power in supplier-retailer relationships. Indus. Market. Manage. 34(8), 863–866 (2005)CrossRef Kumar, N.: The power of power in supplier-retailer relationships. Indus. Market. Manage. 34(8), 863–866 (2005)CrossRef
43.
Zurück zum Zitat Kramer, R.M., Pommerenke, P., Newton, E.: The social context of negotiation: effects of social identity and interpersonal accountability on negotiator decision making. J. Conflict Resolut. 37(4), 633–654 (1993)CrossRef Kramer, R.M., Pommerenke, P., Newton, E.: The social context of negotiation: effects of social identity and interpersonal accountability on negotiator decision making. J. Conflict Resolut. 37(4), 633–654 (1993)CrossRef
Metadaten
Titel
Cross-Cultural Competence and Functional Diversity in Business Negotiations: A Developing Country’s Perspective
verfasst von
Anku-Tsede Olivia
Believe Quaqoo Dedzo
Copyright-Jahr
2017
DOI
https://doi.org/10.1007/978-3-319-41636-6_7