nach oben

Erschienen in:

2016 | OriginalPaper | Buchkapitel

Current Challenges for UX Evaluation of Human-Robot Interaction

verfasst von : Jessica Lindblom, Rebecca Andreasson

Erschienen in: Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

The development of socially interactive robots is expected to have an increasing importance in everyday life for a growing number of people. For social robots to provide long-term added value to people’s lives, it is of major importance to stress the need for developing a positive user experience (UX). The human-centered view emphasizes various aspects including acceptance, usability, and credibility, as they emerge in the interaction between humans and robots. In current human-robot interaction (HRI) research, UX is reckoned to be important, but is often taken for granted. However, a positive user experience does not appear by itself but has to be systematically designed and evaluated. In this paper, we focus on the role and relevance of UX in HRI and present three challenges related to the evaluation of UX in interaction with robots, addressing the need for interdisciplinary research in order to achieve long-term success of socially interactive robots.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Safety System for Industrial Robots to Support Collaboration

Nächstes Kapitel Assistance Systems in Manufacturing: A Systematic Review

Briefly stated, formative evaluation is typically performed during the early development of a system, while summative evaluation is performed at the end of a design process.

Dautenhahn, K.: Socially intelligent robots: dimensions of human-robot interaction. Phil. Trans. R. Soc. B 362(1480), 679–704 (2007)CrossRef

Weiss, A., Bernhaupt, R., Tscheligi, M.: The USUS evaluation framework for user-centered HRI. In: Dautenhahn, K., Saunders, J. (eds.) New Frontiers in Human–Robot Interaction, pp. 89–110). John Benjamins Publishing Co, Amsterdam (2011)

Thrun, S.: Toward a framework for human-robot interaction. Hum. Comput. Interact. 19(1–2), 9–24 (2004)CrossRef

Bartneck, C., Kulić, D., Croft, E., Zoghbi, S.: Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. Int. J. Soc. Robot. 1(1), 71–81 (2009)CrossRef

Dautenhahn, K., Saunders, J. (eds.): New Frontiers in Human-Robot Interaction. Advances in Interaction Studies. J. Benjamins Pub, Amsterdam (2011)

Dautenhahn, K.: Methodology and themes of human-robot interaction: a growing research field. Int. J. Adv. Robot. Syst. 4(1), 103–108 (2007)

Dautenhahn, K.: Human-robot interaction. In: Soegaard, M., Dam, R.F. (eds.) The Encyclopedia of Human-Computer Interaction. The Interaction Design Foundation, Aarhus, Denmark (2013). Available at: http://www.interaction-design.org/encyclopedia/human-robot_interaction.html

Brady, K., Tarn, T., Xi, N., Love, L., Lloyd, P., Davis, H., Burks, B.: Remote systems for waste retrieval from the Oak Ridge national laboratory gunite tanks. Int. J. Robot. Res. 17, 450–460 (1998)CrossRef

Thrun, S., Hähnel, D., Ferguson, D., Montemerlo, M., Triebel, R., Burgard, W., Bakery, C., Omohundroy, Z., Thayery, S., Whittakery, W.: A system for volumetric robotic mapping of abandoned mines. In: Proceedings of the IEEE International Conference on Robotics and Automation (ICRA). IEEE, Piscataway, NJ (2003)

10.

Fong, T., Nourbakhsh, I., Dautenhahn, K.: A survey of socially interactive robots. Robot. Auton. Syst. 42(3–4), 143–166 (2003)CrossRefMATH

11.

Hartson, H.R., Pyla, P.S.: The UX Book: process and guidelines for ensuring a quality user experience. Elsevier, Amsterdam (2012)

12.

Hassenzahl, M.: User experience and experience design. In: Soegaard, M., Dam, R.F. (eds.) The Encyclopedia of Human-Computer Interaction, 2nd edn. The Interaction Design Foundation, Aarhus, Denmark (2013). Available at: https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed/user-experience-and-experience-design

13.

Hassenzahl, M., Tractinsky, N.: User experience—a research agenda. Behav. Inform. Technol. 25(2), 91–97 (2006)CrossRef

14.

ISO 9241-210: Human-Centred Design for Interactive Systems, International Organization for Standardization, Geneva, Switzerland (2010)

15.

ISO 9241-11: Guidance on Usability, International Organization for Standardization, Geneva, Switzerland (1998)

16.

Hassenzahl, M., Roto, V.: Being and doing: a perspective on user experience and its measurement. Interfaces 72, 10–12 (2007)

17.

Anderson, J., McRee, J., Wilson, R., the Effective UI Team: Effective UI. O’Reilly, Sebastopol, CA (2010)

18.

de Graaf, M.M.A., Allouch, S.B.: Exploring influencing variables for the acceptance of social robots. Robot. Auton. Syst. 6(12), 1476–1486 (2013)CrossRef

19.

Alenljung, B., Lindblom, J.: User experience of socially interactive robots: its role and relevance. In: Vallverdú, J. (ed.) Handbook of Research on Synthesizing Human Emotion in Intelligent Systems and Robotics, pp. 352–364. IGI Global, Hershey (2015)

20.

Kim, Y., Mutlu, B.: How social distance shapes human–robot interaction. Int. J. Hum. Comput. Stud. 72, 783–795 (2014)CrossRef

21.

Jokinen, K., Wilcock, G.: Modelling user experience in human-robot interactions. In: Böck, R., Bonin, F., Campbell, N. Poppe, R. (eds.) Second International Workshop, MA3HMI 2014, pp. 45–56 (2015)

22.

Moon, A.J., Zheng, M., Troniak, D.M., Blumer, B., Gleeson, B., MacLean, K., Pan, M.K.X.J., Croft, E.A.: Meet me where I’m gazing: how shared attention gaze affects human-robot handover timing. Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction, pp. 334–341. ACM, Bielefeld (2014)CrossRef

23.

Juarez, A., Bartneck, C., Feijs, L.: Using semantic technologies to describe robotic embodiments. In: Proceedings of the 6th ACM/IEEE International Conference on Human-Robot Interaction (HRI), pp. 425–432. Lausanne, Switzerland (2011)

24.

Callejas, Z., Griol, D., López-Cózar, R.: A framework for the assessment of synthetic personalities according to user perception. Int. J. Hum. Comput. Stud. 72(7), 567–583 (2014)CrossRef

25.

Karreman, D., Ludden, G., Evers, V.: Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild. In: Tapus, A., André, E., Martin, J.C., Ferland, F., Ammi, M. (eds.) Social Robotics. LNCS, vol. 9388, pp. 317–326. Springer International Publishing, Switzerland (2015)

26.

dos Santos, T.F., de Castro, D.G., Masiero, A.A., Aquino Junior, P.T.: Behavioral persona for human-robot interaction: a study based on pet robot. Proceedings of the 16th International Conference. HCI International, pp. 687–696. Heraklion, Crete (2014)

27.

Xu, Q., Ng, J., Cheong, Y.L., Tan, O., Wong, J.B., Tay, T.C., Park, T. (2012). The role of social context in human-robot interaction. Southeast Asian Network of Ergonomics Societies Conference (SEANES). Langkawi, Kedah

28.

Beňuš, Š.: Social aspects of entrainment in spoken interaction. Cog. Comp. 6(4), 802–813 (2014)CrossRef

29.

Cohen, I., Looije, R., Neerincx, M.A.: Child’s perception of robot’s emotions: effects of platform, context and experience. Int. J. Soc. Robot. 6, 507–518 (2014)CrossRef

30.

Holthaus, P., Wachsmuth, S.: The receptionist robot. In: Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction. ACM, pp. 329. Bielefeld, Germany (2014)

31.

Anzalone, S.M., Boucenna, S., Ivaldi, S., Chetouani, M.: Evaluating the engagement with social robots. Int. J. Soc. Robot. 7(4), 465–478 (2015)CrossRef

32.

Bevilacqua, R., Felici, E., Marcellini, F., Glende, S., Klemcke, S., Conrad, I., Esposito, R., Cavallo, F., Dario, P.: Robot-era project: preliminary results on the system usability. In: Marcus, A. (ed.) Design, User Experience, and Usability: Interactive Experience Design: 4th International Conference, DUXU 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, Proceedings, Part III, pp. 553-561, Springer International Publishing, Cham, 2–7 Aug 2015

33.

Cesta, A., Cortellessa, G., Orlandini, A., Tiberio, L.: Long-term evaluation of a telepresence robot for the elderly: methodology and ecological case study. Int. J. Soc. Robot. 1–20 (2016)

34.

Johnson, D.O., Cuijpers, R.H., Juola, J.F., Torta, E., Simonov, M., Frisiello, A., Bazzani, M., Yan, W., Weber, C., Wermter, S., Meins, N., Oberzaucher, J., Panek, P., Edelmayer, G., Mayer, P., Beck, C.: Socially assistive robots: a comprehensive approach to extending independent living. Int. J. Soc. Robot. 6, 195–211 (2014)CrossRef

35.

Lohse, M., Siepmann, F., Wachsmuth, S.: A modeling framework for user-driven iterative design of autonomous systems. Int. J. Soc. Robot. 6, 121–139 (2014)CrossRef

36.

Goodman, E., Kuniavsky, M., Moed, A.: Observing the user experience: a practitioner’s guide to user research. Morgan Kaufmann Publishers, San Francisco (2013)

37.

Young, J.E., Sung, J., Voida, A., Sharlin, E., Igarashi, T., Christensen, H.I., Grinter, R.E.: Evaluating human-robot interaction—focusing on the holistic interaction experience. Int. J. Soc. Robot. 3(1), 53–67 (2011)CrossRef

Titel: Current Challenges for UX Evaluation of Human-Robot Interaction
verfasst von: Jessica Lindblom
Rebecca Andreasson
Verlag: Springer International Publishing
Buch: Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future
Print ISBN: 978-3-319-41696-0

Electronic ISBN: 978-3-319-41697-7

Copyright-Jahr: 2016
DOI: https://doi.org/10.1007/978-3-319-41697-7_24

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"