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Erschienen in:
User-Centered Requirements Analysis and Design Solutions for Chronic Disease Self-management Kapitel lesen Erstes Kapitel lesen

2016 | OriginalPaper | Buchkapitel

Defective Still Deflective – How Correctness of Decision Support Systems Influences User’s Performance in Production Environments

verfasst von : Philipp Brauner, André Calero Valdez, Ralf Philipsen, Martina Ziefle

Erschienen in: HCI in Business, Government, and Organizations: Information Systems

Verlag: Springer International Publishing

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Abstract

The increasing dynamic and complexity of todays global supply chains and the growing amount and complexity of information challenge decision makers in manufacturing companies. Decision Support Systems (DSS) can be a viable solution to address these challenges and increase the overall decision efficiency and effectivity. However, a thought-through design and implementation of these systems is crucial for their efficacy.
This article presents the current state-of-the-art of Decisions Support Systems and highlights their benefits and pitfalls. Also, we present an empirical study in which we compared different levels of decision support and decision automation in a simulated supply chain game environment.
We identify and quantify how human factors influence the decision quality and decision performance in this supply chain scenario. We show that an adequately designed system raises the overall performance. However, insufficiently designed systems have the reverse effect and lead operators to miss severe situations, which can have fatal consequences for manufacturing companies.

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Vorheriges Kapitel User-Centered Requirements Analysis and Design Solutions for Chronic Disease Self-management
Nächstes Kapitel Building a Classification Model for Physician Recommender Service Based on Needs for Physician Information
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Metadaten
Titel
Defective Still Deflective – How Correctness of Decision Support Systems Influences User’s Performance in Production Environments
verfasst von
Philipp Brauner
André Calero Valdez
Ralf Philipsen
Martina Ziefle
Copyright-Jahr
2016
Buch
HCI in Business, Government, and Organizations: Information Systems

Print ISBN: 978-3-319-39398-8

Electronic ISBN: 978-3-319-39399-5

Copyright-Jahr: 2016

DOI
https://doi.org/10.1007/978-3-319-39399-5_2

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