Anzeige
Erschienen in:
2010 | OriginalPaper | Buchkapitel
Discovering Software Process and Product Quality Criteria in Software as a Service
verfasst von : Maiara Heil Cancian, Jean Carlo Rossa Hauck, Christiane Gresse von Wangenheim, Ricardo José Rabelo
Erschienen in: Product-Focused Software Process Improvement
Verlag: Springer Berlin Heidelberg
Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.
Wählen Sie Textabschnitte aus um mit Künstlicher Intelligenz passenden Patente zu finden. powered by
Markieren Sie Textabschnitte, um KI-gestützt weitere passende Inhalte zu finden. powered by
SaaS (Software as a Service) has become one of the fastest-growing innovative fields of the IT sector. Yet, as any other software intensive organizations, SaaS providers also need to deliver the service quality they offer. And, although, today exist a multitude of software quality models, so far, a specific adaptation does not exist to the SaaS context. Therefore, we present the results of our research on discovering software process and product quality criteria in the SaaS scenario. We adopted a research methodology, including, domain analysis, stakeholders interviews and literature review to elicit quality criteria and a survey to validate and prioritize the identified criteria. Such a set of identified quality criteria may help service clients to select providers as well as serve as a basis for a mapping relevant software process areas and best practices in order to adapt existing capability/maturity models and standards to this specific domain.