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Universal Access in the Information Society

Erschienen in:

13.04.2018 | Long Paper

Documenting the accessibility of 100 US bank and finance websites

verfasst von: Brian Wentz, Dung Pham, Erin Feaser, Dylan Smith, James Smith, Allison Wilson

Erschienen in: Universal Access in the Information Society | Ausgabe 4/2019

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Abstract

Digital access to banking and financial systems is no longer merely a way to augment physical transactions or experiences. It is now the primary way that consumers interact with banking and financial services. As a result, it is essential and equitable that full digital access to these services be provided for people with disabilities. Building on a recently published survey that investigated the accessibility issues within banking and financial systems for blind users, this evaluation of 100 banking and financial websites in the USA provides a current analysis of the broader state of banking and finance website accessibility for people with disabilities. The results of our research not only document these current findings as an accessibility baseline for banking and finance websites but also reveal common problems and strategies that may benefit the banking and finance industries.

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Titel: Documenting the accessibility of 100 US bank and finance websites
verfasst von: Brian Wentz
Dung Pham
Erin Feaser
Dylan Smith
James Smith
Allison Wilson
Publikationsdatum: 13.04.2018
Verlag: Springer Berlin Heidelberg
Erschienen in: Universal Access in the Information Society / Ausgabe 4/2019
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI: https://doi.org/10.1007/s10209-018-0616-6

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