Driving Knowledge Management at Ford Motor Company

Ford Motor Company is a global car manufacturer with over 360.000 employees, and 110 manufacturing facilities in over 30 countries. For more company information visit www.ford.com. Best Practice Replication (eBPR) is Ford Motor Company’s proprietary process, with an accompanying intranet website, that collects, distributes, and tracks the value of replicating better ways of doing business across the enterprise. This initiative has proven it can deliver value from knowledge, over a five year period US$ 1.3 billion in projected value has been added to the business, and US$ 886 million in actual benefits have been recorded. This global based process is managed within Ford’s IT and eBusiness Infrastructure organization. Acknowledgment of Ford’s Best Practice Replication Process has come from sources outside the company. The process has been licensed to Nabisco, Royal Dutch Shell, and Kraft Foods.