E-Government Implementation: A Case Study of Jordanian e-Government Program

The diffusion of Information and Communication Technologies (ICTs) including the high-speed Internet within the private sector and the exemplar of the private sector’s implementation and use of e-commerce and e-business have caused the public sector around the world to start thinking about this phenomenon become aware of its potentials and consequently utilize them. Therefore, governments around the world started investing heavily in e-Government projects, along with e-services in order to exploit the expected benefits of this phenomenon. E-Government is a new approach followed by nations in providing better services to people and businesses. It increases the efficiency of departments, reduces the cost, streamlines the processes and thus provides several benefits to all stakeholders involved. In this paper, we describe a case study on the successful implementation of e-Government in Jordan using Chan, Lau, and Pan’s e-Government Implementation Framework. The various e-Government initiatives undertaken by the Jordanian government have been described using the four components, namely information content, ICT infrastructure, e-Government Infostructure, and e-Government promotion.