E-Learning Maturity Model – Process-Oriented Assessment and Improvement of e-Learning in a Finnish University of Applied Sciences

In order to institutionalize e-learning within an institution its significance as an object of continuous process assessment, process improvement and process management must be acknowledged. One of modern higher education institution´s key assets is its capability to develop and sustain social and physical structures and capabilities which enable the development and execution of high quality e-learning. In this article, a case study is presented, during which e-learning related process assessment and evaluation of eLearning Maturity Model (eMM) was carried out in a large Finnish university of applied sciences. The evaluation of the eMM was committed as part of a comprehensive process assessment of the case institution. The eLearning Maturity Model was considered beneficial, although some criticism appeared. It provided a structured, although quite a resource heavy, approach to form a comprehensive and multilevel overview of the institution´s current status of processes surrounding the e-learning. By utilizing the eMM, a more informative basis for future development of processes was formed. Based on the process assessment, the case institution´s capabilities on higher dimensions of capability are generally lower than in lower dimensions. This potentially results in high variation of performance and quality within e-learning.