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Journal of Business and Psychology

Erschienen in:

01.09.2010

Effects of Retail Store Image Attractiveness and Self-Evaluated Job Performance on Employee Retention

verfasst von: Jennifer Yurchisin, Jihye Park

Erschienen in: Journal of Business and Psychology | Ausgabe 3/2010

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Abstract

Purpose

The purpose of this research was to investigate the effects of store image attractiveness and self-evaluated job performance on internal job satisfaction and organizational commitment.

Design/Methodology/Approach

A total of 317 retail store employees at 8 regional malls in Arizona, Illinois, and Iowa completed a self-administered questionnaire.

Findings

Employees who find the store’s image attractive and/or positively evaluate their job performance in the organization are likely to exhibit a high level of both internal job satisfaction and organizational commitment.

Implications

Employees who are satisfied with and/or committed to their current job tend to be less likely to voluntarily leave from their current position which in turn, tends to increase employee retention in the store. In this way, turnover can be considered a positive occurrence for retailers because, if managed well, the better performing employees are likely to stay employed within the organization while, conversely, the poorer performing employees are more likely to leave.

Originality/Value

Although the relationships between store image attractiveness, self-evaluated job performance, internal job satisfaction, organizational commitment, and intention to leave have been examined in past research, the specific direct and indirect relationships examined in this study have not yet been previously investigated using a sample of retail sales associates.

Vorheriger Artikel Moderating Effects of Self-Regulatory Focus on Source–Content Incongruity

Nächster Artikel Trait Entitlement and Perceived Favorability of Human Resource Management Practices in the Prediction of Job Satisfaction

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Titel: Effects of Retail Store Image Attractiveness and Self-Evaluated Job Performance on Employee Retention
verfasst von: Jennifer Yurchisin
Jihye Park
Publikationsdatum: 01.09.2010
Verlag: Springer US
Erschienen in: Journal of Business and Psychology / Ausgabe 3/2010
Print ISSN: 0889-3268
Elektronische ISSN: 1573-353X
DOI: https://doi.org/10.1007/s10869-010-9161-x

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Abstract

Purpose

Design/Methodology/Approach

Findings

Implications

Originality/Value

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