Embracement with Risk Classification: Lead Time Assessment of the Patient in a Tocogynecology Emergency Service

Urgent and emergency care, generally, has a demand greater than the availability of health services. In this context, given the high demand of High-Risk Pregnant Women, and other women users, for urgent and emergency obstetric services available in Tocogynecology Emergency Service (TES), it is possible that patients will not be attended to in the expected time. This research aims to analyze data from the Embracement with Risk Classification (EWRC) of a TES of the year 2018. For this purpose, the relationship between EWRC and errors in TES records was investigated; the of errors in general and patients’ waiting time for Medical Assistance (MA) in TES; the monthly average of receptions by risk classification and specialty of MA; the patient's lead time between the EWRC and the MA; and the rate of patients with waiting time for MA higher than that established for clinical priority. From the analysis, it was observed that, as the patient's clinical priority increases, there is a tendency that this user will not be attended by the medical team within the expected time.