1 Introduction
1.1 Networking and entrepreneurial performance
1.2 Franchisee networking and entrepreneurial performance
2 Theoretical backgrounds and hypotheses
2.1 Defining franchisee local knowledge
2.2 Theoretical framework
2.3 Hypotheses
2.3.1 Structural network characteristics: network position
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H1a: Centrality in the peer network is positively associated with unit performance.
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H1b: The positive association of centrality with unit performance is stronger for high performers than for medium and for low performers.
2.3.2 Resource network characteristics: partner quality
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H2a: Peer sales quality is positively associated with unit performance.
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H2b: The positive association of peer sales quality with unit performance is stronger for low performers than for medium and for high performers.
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H3a: Peer operational quality is positively associated with unit performance.
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H3b: The positive association of peer operational quality with unit performance is stronger for high performers than for medium and for low performers.
2.3.3 Relational network characteristics: tie strength
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H4a: Peer distance is negatively associated with unit performance.
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H4b: The negative association between peer distance and unit performance is stronger for low performers than for medium and for high performers.
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H5a: Peer communication frequency is negatively associated with unit performance.
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H5b: The negative association between peer communication frequency and unit performance is stronger for high performers than for medium and for low performers.
3 Methodology
3.1 Empirical setting and data collection
3.1.1 Empirical setting and sample
3.1.2 Procedures regarding data collection
3.2 Issues of measurement
Variables | Measure | Data source |
---|---|---|
Dependent variable | ||
Unit performance | Total level of unit sales over a period of 43 weeks (from January 2009 to October 2009) divided by 1000. In case a franchisee has two stores, this number refers to the unit in which the franchisee itself is present most often | Franchisor’s benchmarking system |
Explanatory variables | ||
Centrality (betweenness) | The shortest paths between all franchisees that a franchisee is part of in the peer network | Franchisee interviews |
Peer sales quality | The average unit sales (in €1000) of the franchisee’s peer ties | Franchisor’s benchmarking system |
Peer operational quality | The average unit profits (in €1000) of the franchisee’s peer ties | Franchisor’s benchmarking system |
Peer distance | The average distance in minutes travelling between the franchisee and its peer ties | Franchisee interviews |
Peer communication frequency | The average number of monthly contacts between the franchisee and its peer ties | Franchisee interviews |
Control variables | ||
Franchisee experience | The franchisee’s experience as an ENJOY franchisee in number of years | Franchisee interviews |
Franchisee work floor hours | The franchisee’s number of hours per week invested in the franchise | Franchisee interviews |
3.2.1 Dependent variable: unit performance
3.2.2 Explanatory variables: franchisee network characteristics
3.2.3 Control variables
3.3 Estimation methods
4 Results and discussion
4.1 Introduction to the results
Variables | Mean | Standard deviation | Min.–max. |
---|---|---|---|
Dependent variables | |||
Unit performance (sales, in €1000) | 243.4 | 109.2 | 23.4–455.6 |
Explanatory variables | |||
Centrality (betweenness) | 18.7 | 33.7 | .0–143.7 |
Peer sales quality (in €1000) | 311.0 | 84.4 | 106.1–455.6 |
Peer operational quality (in €1000) | 234.9 | 229.2 | −465.4 to 502.3 |
Peer distance (minutes) | 39.8 | 15.8 | 15–80 |
Peer communication frequency (times per month) | 5.4 | 6.9 | .3–30.0 |
Control variables | |||
Franchisee experience (years) | 4.6 | 3.5 | 1–13 |
Franchisee work floor hours (hours per week) | 39.8 | 18.8 | 8–90 |
1. | 2. | 3. | 4. | 5. | 6. | 7. | |
---|---|---|---|---|---|---|---|
1. Unit performance | – | ||||||
2. Centrality (betweenness) | .54*** | – | |||||
3. Peer sales quality | .30* | .13 | |||||
4. Peer operational quality | .21 | .02 | .55**** | ||||
5. Peer distance | .10 | .17 | .13 | −.01 | |||
6. Peer communication frequency | .03 | .31* | −.23 | −.20 | −.18 | ||
7. Franchisee experience | .54*** | .03 | .19 | .12 | .17 | .12 | |
8. Franchisee work floor hours | −.58**** | −.37** | −.24 | −.14 | .01 | −.09 | −.43*** |
Variables | OLS | QR25 | QR50 | QR75 |
---|---|---|---|---|
Intercept | 210.40* (76.49) | 73.31 (138.64) | 169.72 (120.68) | 328.39**** (49.79) |
Centrality (betweenness) | 1.76**** (.46) | 1.51 (1.29) | 1.75**** (.38) | 2.18**** (.37) |
Peer sales quality | .06 (.19) | .60* (.34) | .24 (.31) | −.29*** (.09) |
Peer operational quality | .02 (.07) | −.18* (.10) | .00 (.818) | .12** (.05) |
Peer distance | −.848 (.89) | −.95 (.78) | −1.03 (1.08) | −.77 (1.03) |
Peer communication frequency | −3.43 (2.14) | −2.45 (4.18) | −3.33* (1.73) | −5.52**** (1.46) |
Control variables | ||||
Franchisee experience | 14.98*** (4.26) | 14.73**** (3.47) | 13.31** (6.23) | 14.78**** (3.40) |
Franchisee work floor hours | −1.00 (.84) | −1.90 (1.40) | −.91 (.80) | −.91* (.70) |
(Adjusted) R
2
| .57 | .44 | .46 | .51 |
4.2 Results and discussion for structural network characteristics: network position
4.3 Results and discussion for resource network characteristics: partner quality
4.4 Results and discussion for relational network characteristics: tie strength
5 Summary, conclusion and implications
Facet | Variable | Hypothesis | Result | Conclusiona
|
---|---|---|---|---|
Structural | Network position | H1a: positive effect of betweenness centrality | Supported | Although betweenness centrality seems positive for the sample as a whole, in fact it is only so for the medium and high performers |
H1b: stronger for high performers | Largely supported | |||
Resource | Partner quality | H2a: positive effect of peer sales quality | Not supported | The expected positive effect of peer sales quality exists for the low performers. The relation for the other groups is less strong (for the high performers, it is even negative) |
H2b: stronger for low performers | Supported | |||
H3a: positive effect of peer operational quality | Not supported | Peer operational quality has a positive effect for the high performers: an effect that is stronger than for the other groups. In fact, the relation for the low performers is even negative | ||
H3b: stronger for high performers | Supported | |||
Relational | Tie strength | H4a: negative effect of peer distance | Not supported | Peer distance has no significant effect on franchisee unit sales performance |
H4b: stronger for low performers | Not supported | |||
H5a: negative effect of peer communication frequency | Not supported | Peer communication frequency has a negative relationship with franchisee sales performance for the medium and high performers (but not for low performers) | ||
H5b: stronger for high performers | Largely supported |