Evaluating Strategic Support for Information Access in the DAFFODIL System

The digital library system Daffodil is targeted at strategic support of users during the information search process. For searching, exploring and managing digital library objects it provides user-customisable information seeking patterns over a federation of heterogeneous digital libraries. In this paper evaluation results with respect to retrieval effectiveness, efficiency and user satisfaction are presented. The analysis focuses on strategic support for the scientific work-flow. Daffodil supports the whole work-flow, from data source selection over information seeking to the representation, organisation and reuse of information. By embedding high level search functionality into the scientific work-flow, the user experiences better strategic system support due to a more systematic work process. These ideas have been implemented in Daffodil followed by a qualitative evaluation. The evaluation has been conducted with 28 participants, ranging from information seeking novices to experts. The results are promising, as they support the chosen model.