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Erschienen in: Journal of Management and Governance 3/2013

01.08.2013

Exploring information technology governance and control of web site content: a comparative case study

verfasst von: Sylvie Héroux, Anne Fortin

Erschienen in: Journal of Management and Governance | Ausgabe 3/2013

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Abstract

Information technology (IT) governance is a key component of corporate governance. Effective IT governance can support web-based strategic initiatives such as the dissemination of information on corporate web sites. However, the IT governance literature does not provide insights about the role of IT governance in controlling this information. There is also a lack of research in the web-based reporting literature on the important issue of control of web site content. This comparative case study aims to explore the relationships between IT governance and the control of web site content. In doing so, IT governance structures, processes and relational capabilities, as well as web site content control, are first described for each of four cases. Then, profiles of relationships between IT governance and web site content control are identified and key attributes characterizing the profiles are outlined. Findings suggest that IT governance within firms is more developed than the control of web site content. Moreover, IT governance structures, processes and relational capabilities can be related to control of web site content processes. IT governance structures can also be related to control of web site content structures and relational capabilities. This study contributes to the governance, control and web-based reporting literatures as an exploratory step before building a theory of relationships between IT governance and web site content control. Further, the study has practical implications as it enhances the understanding of the role of Boards of Directors, senior executives and internal auditors in IT governance and the control of web site content.

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Fußnoten
1
In this literature, the information disseminated on web sites is referred to as web-based reporting, Internet reporting, corporate reporting on the Internet, Internet-based disclosure, online reporting or electronic disclosure (Héroux and Henri 2010).
 
2
“‘Investor relations information’ includes all material public documents such as: the annual report; annual and interim financial statements; the Annual Information Form; news releases; material change reports; declarations of dividends; redemption notices; management proxy circulars; and any other communications to shareholders.” (TSX 2003, p. 4).
 
3
For instance, Smith and Pierce (2005) show that managers are not proactive to ensure the integrity of financial information disclosed on web sites. The Boards of Directors of small listed firms are actively involved in determining and approving financial web site content (Gowthorpe and Flynn 2002) while the Boards of Directors of larger firms, as well as their external and internal auditors, are not very involved in the process regardless of the type of web site content (Héroux and Demers 2009). Garcia-Sanchez et al. (2011) find that Board of Directors’ meeting frequency influences the volume of non-financial strategic information disclosed on web sites.
 
4
The business BSC framework has four perspectives for performance measurement, i.e., financial evaluation of an organization (financial perspective), customer satisfaction (user perspective), internal processes (internal perspective) and the ability to innovate (innovation perspective) (Kaplan and Norton 1992).
 
5
It should be noted that firms allowing for electronic transactions include transactional sections as part of their corporate web site or they have one or more separate web sites allowing for such transactions (hereafter ‘transactional web site’).
 
6
The IT steering committee should involve at least the CEO/Chief Operating Officer (COO), CIO, CFO and the heads of major user areas of technology or the heads of the strategic business units (Rau 2004).
 
7
The selected firms do not use external web site content providers or consultants. Hence, the IT governance and web site content control issues that would have to be dealt with in this instance are not discussed in this paper.
 
8
In the letter signed by the researchers and given to each person interviewed, it was stated that the information provided would remain anonymous and confidential and would only be used for future publication of academic or educational articles. It was also indicated that the information published would not contain details allowing for the identification of the person interviewed or the organization. Therefore, generic terms are used, some characteristics are omitted and, if necessary, data are summarized.
 
9
To design the interview guide, pilot interviews were conducted with a representative of a regulatory body in charge of regulation respecting governance, a senior partner in one of the four largest accounting firms worldwide, four senior executives and one internal auditor of three units of a large financial group (7 interviews lasting 45–60 min, totalling around 7 h of recording). Further, in connection with prior research (Héroux and Demers 2009), a thorough understanding of how web site content is managed was gained through interviews with four web site managers in large organizations, one consultant in numerical relations whose major clients are large private firms and one top manager of a fund management company (six pilot interviews in five organizations [two public] from three business sectors; duration of 90–120 min each, totalling almost 11 h of recording).
 
10
The ISO27002 (2007) standard (previously ISO17799) “established guidelines and general principles for initiating, implementing, maintaining, and improving information security management within an organization” (http://​www.​27000.​org/​iso-27002.​htm).
 
11
National Instrument 52-109 (2010) deals with Certification of Disclosure in Issuers’ Annual and Interim Filings by CEOs and CFOs of public companies in Canada. (http://​www.​osc.​gov.​on.​ca/​documents/​en/​Securities-Category5/​rule_​20101210_​52-109_​unofficial-consolidated-post-ifrs.​pdf).
 
12
The Payment Card Industry Data Security Standard (PCI DSS) (undated) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment. It is managed by the major payment card brands (Visa, MasterCard, American Express, etc.) (http://​www.​pcicompliancegui​de.​org).
 
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Metadaten
Titel
Exploring information technology governance and control of web site content: a comparative case study
verfasst von
Sylvie Héroux
Anne Fortin
Publikationsdatum
01.08.2013
Verlag
Springer US
Erschienen in
Journal of Management and Governance / Ausgabe 3/2013
Print ISSN: 1385-3457
Elektronische ISSN: 1572-963X
DOI
https://doi.org/10.1007/s10997-011-9200-7

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