Skip to main content

2020 | OriginalPaper | Buchkapitel

Extension of META-UTAUT for Examining Consumer Adoption of Social Commerce: Towards a Conceptual Model

verfasst von : Prianka Sarker, D. Laurie Hughes, Yogesh K. Dwivedi

Erschienen in: Advances in Digital Marketing and eCommerce

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Social commerce is a relatively new subset of digital commerce where buying and selling is transacted via social media interaction. This study attempts to evaluate the suitability of a number of models/theories for understanding the factors affecting consumer adoption of social commerce. This paper first highlights the limitations of alternative theories and then discusses the strengths of the selected theory. Besides the core model, two external variables (Trust and Risk) are considered for extending the selected model for gaining a more comprehensive understanding of antecedents affecting the consumer’s adoption behaviour.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Alshibly, H.H.: Customer perceived value in social commerce: an exploration of its antecedents and consequences. J. Manag. Res. 7(1), 17–37 (2015) Alshibly, H.H.: Customer perceived value in social commerce: an exploration of its antecedents and consequences. J. Manag. Res. 7(1), 17–37 (2015)
Zurück zum Zitat Beaty, T.H., Taub, M.A., Scott, A.F., Murray, J.C., Marazita, M.L., Schwender, H., Mangold, E.: Confirming genes influencing risk to cleft lip with/without cleft palate in a case–parent trio study. Hum. Genet. 132(7), 771–781 (2013)CrossRef Beaty, T.H., Taub, M.A., Scott, A.F., Murray, J.C., Marazita, M.L., Schwender, H., Mangold, E.: Confirming genes influencing risk to cleft lip with/without cleft palate in a case–parent trio study. Hum. Genet. 132(7), 771–781 (2013)CrossRef
Zurück zum Zitat Biucky, S.T., Harandi, S.R.: The effects of perceived risk on social commerce adoption based on TAM model. Int. J. Electron. Commer. Stud. 8(2), 173–196 (2017) Biucky, S.T., Harandi, S.R.: The effects of perceived risk on social commerce adoption based on TAM model. Int. J. Electron. Commer. Stud. 8(2), 173–196 (2017)
Zurück zum Zitat Chen, J., Shen, X.L.: Consumers’ decisions in social commerce context: an empirical investigation. Decis. Support Syst. 79(1), 55–64 (2015)CrossRef Chen, J., Shen, X.L.: Consumers’ decisions in social commerce context: an empirical investigation. Decis. Support Syst. 79(1), 55–64 (2015)CrossRef
Zurück zum Zitat Cho, E., Son, J.: The effect of social connectedness on consumer adoption of social commerce in apparel shopping. Fashion Text. 6(1), 14–15 (2019)CrossRef Cho, E., Son, J.: The effect of social connectedness on consumer adoption of social commerce in apparel shopping. Fashion Text. 6(1), 14–15 (2019)CrossRef
Zurück zum Zitat Dwivedi, Y.K., Rana, N.P., Jeyaraj, A., Clement, M., Williams, M.D.: Re-examining the unified theory of acceptance and use of technology (UTAUT): towards a revised theoretical model. Inf. Syst. Front. 21(3), 719–734 (2019)CrossRef Dwivedi, Y.K., Rana, N.P., Jeyaraj, A., Clement, M., Williams, M.D.: Re-examining the unified theory of acceptance and use of technology (UTAUT): towards a revised theoretical model. Inf. Syst. Front. 21(3), 719–734 (2019)CrossRef
Zurück zum Zitat Dwivedi, Y.K., Khan, N., Papazafeiropoulou, A.: Consumer adoption and usage of broadband in Bangladesh. In: AMCIS 2006 Proceedings, p. 426 (2006) Dwivedi, Y.K., Khan, N., Papazafeiropoulou, A.: Consumer adoption and usage of broadband in Bangladesh. In: AMCIS 2006 Proceedings, p. 426 (2006)
Zurück zum Zitat Farivar, S., Turel, O., Yuan, Y.: A trust-risk perspective on social commerce use: an examination of the biasing role of habit. Internet Res. 27(3), 586–607 (2017)CrossRef Farivar, S., Turel, O., Yuan, Y.: A trust-risk perspective on social commerce use: an examination of the biasing role of habit. Internet Res. 27(3), 586–607 (2017)CrossRef
Zurück zum Zitat Farivar, S., Turel, O., Yuan, Y.: Skewing users’ rational risk considerations in social commerce: an empirical examination of the role of social identification. Inf. Manag. 55(8), 1038–1048 (2018)CrossRef Farivar, S., Turel, O., Yuan, Y.: Skewing users’ rational risk considerations in social commerce: an empirical examination of the role of social identification. Inf. Manag. 55(8), 1038–1048 (2018)CrossRef
Zurück zum Zitat Featherman, M.S., Hajli, N.: Self-service technologies and e-services risks in social commerce era. J. Bus. Ethics 139(2), 251–269 (2016)CrossRef Featherman, M.S., Hajli, N.: Self-service technologies and e-services risks in social commerce era. J. Bus. Ethics 139(2), 251–269 (2016)CrossRef
Zurück zum Zitat Gan, C., Wang, W.: The influence of perceived value on purchase intention in social commerce context. Internet Res. 27(4), 772–785 (2017)CrossRef Gan, C., Wang, W.: The influence of perceived value on purchase intention in social commerce context. Internet Res. 27(4), 772–785 (2017)CrossRef
Zurück zum Zitat Gatautis, R., Medziausiene, A.: Factors affecting social commerce acceptance in Lithuania. Procedia-Soc. Behav. Sci. 110, 1235–1242 (2014)CrossRef Gatautis, R., Medziausiene, A.: Factors affecting social commerce acceptance in Lithuania. Procedia-Soc. Behav. Sci. 110, 1235–1242 (2014)CrossRef
Zurück zum Zitat Gefen, D., Straub, D.W.: Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega 32(6), 407–424 (2004)CrossRef Gefen, D., Straub, D.W.: Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega 32(6), 407–424 (2004)CrossRef
Zurück zum Zitat Gibreel, O., AlOtaibi, D.A., Altmann, J.: Social commerce development in emerging markets. Electron. Commer. Res. Appl. 27(2), 152–162 (2018)CrossRef Gibreel, O., AlOtaibi, D.A., Altmann, J.: Social commerce development in emerging markets. Electron. Commer. Res. Appl. 27(2), 152–162 (2018)CrossRef
Zurück zum Zitat Hajli, N., Sims, J.: Social commerce: the transfer of power from sellers to buyers. Technol. Forecast. Soc. Chang. 94(1), 350–358 (2015)CrossRef Hajli, N., Sims, J.: Social commerce: the transfer of power from sellers to buyers. Technol. Forecast. Soc. Chang. 94(1), 350–358 (2015)CrossRef
Zurück zum Zitat Hajli, N., Shanmugam, M., Powell, P., Love, P.E.: A study on the continuance participation in on-line communities with social commerce perspective. Technol. Forecast. Soc. Chang. 96(2), 232–241 (2015)CrossRef Hajli, N., Shanmugam, M., Powell, P., Love, P.E.: A study on the continuance participation in on-line communities with social commerce perspective. Technol. Forecast. Soc. Chang. 96(2), 232–241 (2015)CrossRef
Zurück zum Zitat Hajli, N., Sims, J., Zadeh, A.H., Richard, M.O.: A social commerce investigation of the role of trust in a social networking site on purchase intentions. J. Bus. Res. 71, 133–141 (2017)CrossRef Hajli, N., Sims, J., Zadeh, A.H., Richard, M.O.: A social commerce investigation of the role of trust in a social networking site on purchase intentions. J. Bus. Res. 71, 133–141 (2017)CrossRef
Zurück zum Zitat Hassan, M., Iqbal, Z., Khanum, B.: The role of trust and social presence in social commerce purchase intention. Pak. J. Commer. Soc. Sci. 12(1), 111–135 (2018) Hassan, M., Iqbal, Z., Khanum, B.: The role of trust and social presence in social commerce purchase intention. Pak. J. Commer. Soc. Sci. 12(1), 111–135 (2018)
Zurück zum Zitat Herrando, C., Jiménez-Martínez, J., Martín-De Hoyos, M.J.: Passion at first sight: how to engage users in social commerce contexts. Electron. Commer. Res. 17(4), 701–720 (2017)CrossRef Herrando, C., Jiménez-Martínez, J., Martín-De Hoyos, M.J.: Passion at first sight: how to engage users in social commerce contexts. Electron. Commer. Res. 17(4), 701–720 (2017)CrossRef
Zurück zum Zitat Kapoor, K.K., Dwivedi, Y.K., Williams, M.D.: Innovation adoption attributes: a review and synthesis of research findings. Eur. J. Innov. Manag. 17(3), 327–348 (2014)CrossRef Kapoor, K.K., Dwivedi, Y.K., Williams, M.D.: Innovation adoption attributes: a review and synthesis of research findings. Eur. J. Innov. Manag. 17(3), 327–348 (2014)CrossRef
Zurück zum Zitat Kim, D.: Under what conditions will social commerce business models survive? Electron. Commer. Res. Appl. 12(2), 69–77 (2013)CrossRef Kim, D.: Under what conditions will social commerce business models survive? Electron. Commer. Res. Appl. 12(2), 69–77 (2013)CrossRef
Zurück zum Zitat Kim, S., Noh, M.J.: Determinants influencing consumers’ trust and trust performance of social commerce and moderating effect of experience. Inf. Technol. J. 11(10), 1369–1380 (2012)CrossRef Kim, S., Noh, M.J.: Determinants influencing consumers’ trust and trust performance of social commerce and moderating effect of experience. Inf. Technol. J. 11(10), 1369–1380 (2012)CrossRef
Zurück zum Zitat Lee, H., Choi, J.: Why do people visit social commerce sites but do not buy? The role of the scarcity heuristic as a momentary characteristic. KSII Trans. Internet Inf. Syst. 8(7), 125–127 (2014) Lee, H., Choi, J.: Why do people visit social commerce sites but do not buy? The role of the scarcity heuristic as a momentary characteristic. KSII Trans. Internet Inf. Syst. 8(7), 125–127 (2014)
Zurück zum Zitat Li, C.Y.: How social commerce constructs influence customers’ social shopping intention? An empirical study of a social commerce website. Technol. Forecast. Soc. Chang. 45(2), 342–345 (2017) Li, C.Y.: How social commerce constructs influence customers’ social shopping intention? An empirical study of a social commerce website. Technol. Forecast. Soc. Chang. 45(2), 342–345 (2017)
Zurück zum Zitat Li, C.Y., Ku, Y.C.: The power of a thumbs-up: will e-commerce switch to social commerce? Inf. Manag. 55(3), 340–357 (2018)CrossRef Li, C.Y., Ku, Y.C.: The power of a thumbs-up: will e-commerce switch to social commerce? Inf. Manag. 55(3), 340–357 (2018)CrossRef
Zurück zum Zitat Liang, T.P., Turban, E.: Introduction to the special issue social commerce: a research framework for social commerce. Int. J. Electron. Commer. 16(2), 5–14 (2011)CrossRef Liang, T.P., Turban, E.: Introduction to the special issue social commerce: a research framework for social commerce. Int. J. Electron. Commer. 16(2), 5–14 (2011)CrossRef
Zurück zum Zitat Lin, C.S., Wu, S.: Exploring antecedents of online group-buying: social commerce perspective. Hum. Syst. Manag. 34(2), 133–147 (2015)CrossRef Lin, C.S., Wu, S.: Exploring antecedents of online group-buying: social commerce perspective. Hum. Syst. Manag. 34(2), 133–147 (2015)CrossRef
Zurück zum Zitat Lin, J., Yan, Y., Chen, S.: Understanding the impact of social commerce website technical features on repurchase intention: a Chinese guanxi perspective. J. Electron. Commer. Res. 18(3), 225–226 (2017) Lin, J., Yan, Y., Chen, S.: Understanding the impact of social commerce website technical features on repurchase intention: a Chinese guanxi perspective. J. Electron. Commer. Res. 18(3), 225–226 (2017)
Zurück zum Zitat Makmor, N., Alam, S.S., Aziz, N.A.: Social support, trust and purchase intention in social commerce era. Int. J. Supply Chain Manag. 7(5), 572–581 (2018) Makmor, N., Alam, S.S., Aziz, N.A.: Social support, trust and purchase intention in social commerce era. Int. J. Supply Chain Manag. 7(5), 572–581 (2018)
Zurück zum Zitat McKnight, D.H., Chervany, N.L.: What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. Int. J. Electron. Commer. 6(2), 35–59 (2001)CrossRef McKnight, D.H., Chervany, N.L.: What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. Int. J. Electron. Commer. 6(2), 35–59 (2001)CrossRef
Zurück zum Zitat Mendoza-Tello, J.C., Mora, H., Pujol-López, F.A., Lytras, M.D.: Social commerce as a driver to enhance trust and intention to use cryptocurrencies for electronic payments. IEEE Access 6, 50737–50751 (2018)CrossRef Mendoza-Tello, J.C., Mora, H., Pujol-López, F.A., Lytras, M.D.: Social commerce as a driver to enhance trust and intention to use cryptocurrencies for electronic payments. IEEE Access 6, 50737–50751 (2018)CrossRef
Zurück zum Zitat Ng, C.S.P.: Intention to purchase on social commerce websites across cultures: a cross-regional study. Inf. Manag. 50(8), 609–620 (2013)CrossRef Ng, C.S.P.: Intention to purchase on social commerce websites across cultures: a cross-regional study. Inf. Manag. 50(8), 609–620 (2013)CrossRef
Zurück zum Zitat Rana, N.P., Dwivedi, Y.K., Williams, M.D.: Evaluating alternative theoretical models for examining citizen centric adoption of e-government. Transforming Gover.: People, Process Policy 7(1), 27–49 (2013)CrossRef Rana, N.P., Dwivedi, Y.K., Williams, M.D.: Evaluating alternative theoretical models for examining citizen centric adoption of e-government. Transforming Gover.: People, Process Policy 7(1), 27–49 (2013)CrossRef
Zurück zum Zitat Roy, S.K., Kesharwani, A., Bisht, S.S.: The impact of trust and perceived risk on internet banking adoption in India. Int. J. Bank Mark. 30(4), 303–322 (2012)CrossRef Roy, S.K., Kesharwani, A., Bisht, S.S.: The impact of trust and perceived risk on internet banking adoption in India. Int. J. Bank Mark. 30(4), 303–322 (2012)CrossRef
Zurück zum Zitat Cobb, S.: Social support as a moderator of life stress. Psychosom. Med. 38(5), 300–314 (1976)CrossRef Cobb, S.: Social support as a moderator of life stress. Psychosom. Med. 38(5), 300–314 (1976)CrossRef
Zurück zum Zitat Sheikh, Z., Islam, T., Rana, S., Hameed, Z., Saeed, U.: Acceptance of social commerce framework in Saudi Arabia. Telematics Inform. 34(8), 1693–1708 (2017)CrossRef Sheikh, Z., Islam, T., Rana, S., Hameed, Z., Saeed, U.: Acceptance of social commerce framework in Saudi Arabia. Telematics Inform. 34(8), 1693–1708 (2017)CrossRef
Zurück zum Zitat Shin, D.H.: User experience in social commerce: in friends we trust. Behav. Inf. Technol. 32(1), 52–67 (2013)CrossRef Shin, D.H.: User experience in social commerce: in friends we trust. Behav. Inf. Technol. 32(1), 52–67 (2013)CrossRef
Zurück zum Zitat Slade, E.L., Williams, M.D., Dwivedi, Y.K.: Devising a research model to examine adoption of mobile payments: an extension of UTAUT2. The Marketing Review 14(3), 310–335 (2014)CrossRef Slade, E.L., Williams, M.D., Dwivedi, Y.K.: Devising a research model to examine adoption of mobile payments: an extension of UTAUT2. The Marketing Review 14(3), 310–335 (2014)CrossRef
Zurück zum Zitat Slade, E., Williams, M., Dwivedi, Y., Piercy, N.: Exploring consumer adoption of proximity mobile payments. J. Strateg. Mark. 23(3), 209–223 (2015)CrossRef Slade, E., Williams, M., Dwivedi, Y., Piercy, N.: Exploring consumer adoption of proximity mobile payments. J. Strateg. Mark. 23(3), 209–223 (2015)CrossRef
Zurück zum Zitat Tarmedi, E., Sulastri Sumiyati, S., Dirgantari, P.D.: Factors affecting customer trust and their impact on customer behavioural intention: a study of social commerce in Indonesia. Pertanika J. Soc. Sci. Humanit. 23(2), 35–36 (2018) Tarmedi, E., Sulastri Sumiyati, S., Dirgantari, P.D.: Factors affecting customer trust and their impact on customer behavioural intention: a study of social commerce in Indonesia. Pertanika J. Soc. Sci. Humanit. 23(2), 35–36 (2018)
Zurück zum Zitat Vongsraluang, N., Bhatiasevi, V.: The determinants of social commerce system success for SMEs in Thailand. Inf. Dev. 33(1), 80–96 (2017)CrossRef Vongsraluang, N., Bhatiasevi, V.: The determinants of social commerce system success for SMEs in Thailand. Inf. Dev. 33(1), 80–96 (2017)CrossRef
Zurück zum Zitat Weerakkody, V., Irani, Z., Kapoor, K., Sivarajah, U., Dwivedi, Y.K.: Open data and its usability: an empirical view from the Citizen’s perspective. Inf. Syst. Front. 19(2), 285–300 (2017)CrossRef Weerakkody, V., Irani, Z., Kapoor, K., Sivarajah, U., Dwivedi, Y.K.: Open data and its usability: an empirical view from the Citizen’s perspective. Inf. Syst. Front. 19(2), 285–300 (2017)CrossRef
Zurück zum Zitat Wellman, B., Wortley, S.: Different strokes from different folks: community ties and social support. Am. J. Sociol. 96(3), 558–588 (1990)CrossRef Wellman, B., Wortley, S.: Different strokes from different folks: community ties and social support. Am. J. Sociol. 96(3), 558–588 (1990)CrossRef
Zurück zum Zitat Williams, M.D.: Social commerce and the mobile platform: payment and security perceptions of potential users. Comput. Hum. Behav. 105557 (2018). (in press) Williams, M.D.: Social commerce and the mobile platform: payment and security perceptions of potential users. Comput. Hum. Behav. 105557 (2018). (in press)
Zurück zum Zitat Yeon, J., Park, I., Lee, D.: What creates trust and who gets loyalty in social commerce? J. Retail. Consum. Serv. 50(2), 138–144 (2019)CrossRef Yeon, J., Park, I., Lee, D.: What creates trust and who gets loyalty in social commerce? J. Retail. Consum. Serv. 50(2), 138–144 (2019)CrossRef
Zurück zum Zitat Zhao, J.D., Huang, J.S., Su, S.: The effects of trust on consumers’ continuous purchase intentions in C2C social commerce: a trust transfer perspective. J. Retail. Consum. Serv. 50(2), 42–49 (2019)CrossRef Zhao, J.D., Huang, J.S., Su, S.: The effects of trust on consumers’ continuous purchase intentions in C2C social commerce: a trust transfer perspective. J. Retail. Consum. Serv. 50(2), 42–49 (2019)CrossRef
Metadaten
Titel
Extension of META-UTAUT for Examining Consumer Adoption of Social Commerce: Towards a Conceptual Model
verfasst von
Prianka Sarker
D. Laurie Hughes
Yogesh K. Dwivedi
Copyright-Jahr
2020
DOI
https://doi.org/10.1007/978-3-030-47595-6_16