To assure quality in a Business Service it is imperative to engineer quality into the process that produces it. We introduce
QDF: a Quality Design Framework for
quality control of business process outcomes. The framework defines a Quality Breakdown Structure (QBS) that provides a fine-granular quality definition for process outcomes. QBS is used to derive a Process Breakdown Structure (PrBS) ensuring that the process is engineered-in for quality outcomes. Deploying
QDF results in a quality-aware business process, where the quality is designed-in up-front rather than it being an afterthought. We introduce and explain the concepts of
QDF and their impact on quality-building in the context of a real-life case study viz., a Document Processing Service.