Skip to main content

2024 | OriginalPaper | Buchkapitel

4. From Disruption to Absorptive Capacity: The Life Cycle of Digital Marketing Innovation for Luxury Businesses

verfasst von : Faheem Uddin Syed, Diletta Vianello, Zuzana Kvítková, Riccardo Rialti

Erschienen in: Digital Transformation for Fashion and Luxury Brands

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

As Internet use increases and lifestyles begin to transform in various ways, consumers have become more aware of luxury hospitality, which was originally only accessible to high aristocracy. This has led to a unique form of brand worship, increasing gravitas through digital marketing. However, luxury hospitality businesses face problems and challenges when absorbing digital marketing innovation. As such, capability factors and luxury hospitality digital marketing innovation is a hot topic worthy of repeated discussion and analysis. In the European market, digital marketing has impacted upon consumer culture in many ways. Luxury hospitality marketing strategies adapt in line with technical progress, digital platforms, and customer growth. This study extends academic literature on this subject by introducing absorptive capacity as a factor enabling the successful implementation of digital marketing innovation. The objective of this chapter is to explore the importance of absorptive capacity, marketing capability, and disruptive innovation as elements integral to the life cycle of digital marketing innovation.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Abreu-Novais, M., Ruhanen, L., & Arcodia, C. (2016). Destination competitiveness: What we know, what we know but shouldn’t and what we don’t know but should. Current Issues in Tourism, 19(6), 492–512.CrossRef Abreu-Novais, M., Ruhanen, L., & Arcodia, C. (2016). Destination competitiveness: What we know, what we know but shouldn’t and what we don’t know but should. Current Issues in Tourism, 19(6), 492–512.CrossRef
Zurück zum Zitat Azzopardi, E., & Nash, R. (2016). A framework for Island destination competitiveness—Perspectives from the Island of Malta. Current Issues in Tourism, 19(3), 253–281.CrossRef Azzopardi, E., & Nash, R. (2016). A framework for Island destination competitiveness—Perspectives from the Island of Malta. Current Issues in Tourism, 19(3), 253–281.CrossRef
Zurück zum Zitat Cervellon, M. C., & Galipienzo, D. (2015). Facebook pages content, does it really matter? Consumers’ responses to luxury hotel posts with emotional and informational content. Journal of Travel & Tourism Marketing, 32(4), 428–437.CrossRef Cervellon, M. C., & Galipienzo, D. (2015). Facebook pages content, does it really matter? Consumers’ responses to luxury hotel posts with emotional and informational content. Journal of Travel & Tourism Marketing, 32(4), 428–437.CrossRef
Zurück zum Zitat Christensen, C. M. (1997). The innovator’s dilemma: When new technologies cause great firms to fail. Harvard Business School Press. Christensen, C. M. (1997). The innovator’s dilemma: When new technologies cause great firms to fail. Harvard Business School Press.
Zurück zum Zitat Christensen, C. M., & Raynor, M. E. (2003). Why hard-nosed executives should care about management theory. Harvard Business Review, 81(9), 66–75. Christensen, C. M., & Raynor, M. E. (2003). Why hard-nosed executives should care about management theory. Harvard Business Review, 81(9), 66–75.
Zurück zum Zitat Christensen, C. M., Raynor, M. E., & McDonald, R. (2015). What is disruptive innovation. Harvard Business Review, 93(12), 44–53. Christensen, C. M., Raynor, M. E., & McDonald, R. (2015). What is disruptive innovation. Harvard Business Review, 93(12), 44–53.
Zurück zum Zitat Christensen, C. M., McDonald, R., Altman, E. J., & Palmer, J. (2016). Disruptive innovation: Intellectual history and future paths (pp. 1–52). Harvard Business School. Christensen, C. M., McDonald, R., Altman, E. J., & Palmer, J. (2016). Disruptive innovation: Intellectual history and future paths (pp. 1–52). Harvard Business School.
Zurück zum Zitat Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128–152.CrossRef Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128–152.CrossRef
Zurück zum Zitat Cohen, W. M., & Levinthal, D. A. (2022). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 26, 128–152. Cohen, W. M., & Levinthal, D. A. (2022). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 26, 128–152.
Zurück zum Zitat Danneels, E. (2004). Disruptive technology reconsidered: A critique and research agenda. Journal of Product Innovation Management, 21(4), 246–258.CrossRef Danneels, E. (2004). Disruptive technology reconsidered: A critique and research agenda. Journal of Product Innovation Management, 21(4), 246–258.CrossRef
Zurück zum Zitat Fosfuri, A., & Tribó, J. A. (2006). Exploring the antecedents of potential absorptive capacity and its impact on innovation performance. Omega, 36(2), 173–187.CrossRef Fosfuri, A., & Tribó, J. A. (2006). Exploring the antecedents of potential absorptive capacity and its impact on innovation performance. Omega, 36(2), 173–187.CrossRef
Zurück zum Zitat Fuchs, M., Höpken, W., & Lexhagen, M. (2014). Big data analytics for knowledge generation in tourism destinations—A case from Sweden. Journal of Destination Marketing and Management, 3, 198–209.CrossRef Fuchs, M., Höpken, W., & Lexhagen, M. (2014). Big data analytics for knowledge generation in tourism destinations—A case from Sweden. Journal of Destination Marketing and Management, 3, 198–209.CrossRef
Zurück zum Zitat Gerber, A., & Matthee, M. (2019). Design thinking for pre-empting digital disruption. In I. O. Pappas, P. Mikalef, Y. K. Dwivedi, L. Jaccheri, J. Krogstie, & M. Mäntymäki (Eds.), Digital transformation for a sustainable society in the 21st century (Vol. 11701, pp. 759–770). Springer International Publishing. https://doi.org/10.1007/978-3-030-29374-1_62CrossRef Gerber, A., & Matthee, M. (2019). Design thinking for pre-empting digital disruption. In I. O. Pappas, P. Mikalef, Y. K. Dwivedi, L. Jaccheri, J. Krogstie, & M. Mäntymäki (Eds.), Digital transformation for a sustainable society in the 21st century (Vol. 11701, pp. 759–770). Springer International Publishing. https://​doi.​org/​10.​1007/​978-3-030-29374-1_​62CrossRef
Zurück zum Zitat Hall, C. M. (1999). Rethinking collaboration and partnership: A public policy perspective. Journal of Sustainable Tourism, 7(3–4), 274–289.CrossRef Hall, C. M. (1999). Rethinking collaboration and partnership: A public policy perspective. Journal of Sustainable Tourism, 7(3–4), 274–289.CrossRef
Zurück zum Zitat Hu, M., & Liu, B. (2004). Mining and summarizing customer reviews. In Proceedings of the tenth ACM SIGKDD international conference on knowledge discovery and data mining, Seattle, WA, USA, 22–25 August; pp. 168–177. Hu, M., & Liu, B. (2004). Mining and summarizing customer reviews. In Proceedings of the tenth ACM SIGKDD international conference on knowledge discovery and data mining, Seattle, WA, USA, 22–25 August; pp. 168–177.
Zurück zum Zitat Kale, E., Başar, Ö., & Aknar, A. (2017, December 30). Absorptive capacity: An empirical study on Turkey’s hotel companies. 9. Working Paper. Kale, E., Başar, Ö., & Aknar, A. (2017, December 30). Absorptive capacity: An empirical study on Turkey’s hotel companies. 9. Working Paper.
Zurück zum Zitat Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59–68.CrossRef Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59–68.CrossRef
Zurück zum Zitat Ketchen, D. J., Jr., Hult, G. T., & Slater, S. F. (2007). Toward greater understanding of market orientation and the resource-based view. Strategic Management Journal, 28(9), 961–964.CrossRef Ketchen, D. J., Jr., Hult, G. T., & Slater, S. F. (2007). Toward greater understanding of market orientation and the resource-based view. Strategic Management Journal, 28(9), 961–964.CrossRef
Zurück zum Zitat Kitsios, F., Kamariotou, M., Karanikolas, P., & Grigoroudis, E. (2021). Digital marketing platforms and customer satisfaction: Identifying eWOM using big data and text mining. Applied Sciences, 11, 8032.CrossRef Kitsios, F., Kamariotou, M., Karanikolas, P., & Grigoroudis, E. (2021). Digital marketing platforms and customer satisfaction: Identifying eWOM using big data and text mining. Applied Sciences, 11, 8032.CrossRef
Zurück zum Zitat Kontu, H., & Vecchi, A. (2014). Why all that noise–assessing the strategic value of social media for fashion brands. Journal of Global Fashion Marketing, 5(3), 235–250.CrossRef Kontu, H., & Vecchi, A. (2014). Why all that noise–assessing the strategic value of social media for fashion brands. Journal of Global Fashion Marketing, 5(3), 235–250.CrossRef
Zurück zum Zitat Leban, M., Thomsen, T. U., von Wallpach, S., & Voyer, B. G. (2021). Constructing personas: How high-net-worth social media influencers reconcile ethicality and living a luxury lifestyle. Journal of Business Ethics, 169(2), 225–239.CrossRef Leban, M., Thomsen, T. U., von Wallpach, S., & Voyer, B. G. (2021). Constructing personas: How high-net-worth social media influencers reconcile ethicality and living a luxury lifestyle. Journal of Business Ethics, 169(2), 225–239.CrossRef
Zurück zum Zitat Lee, J. E., & Watkins, B. (2016). YouTube vloggers’ influence on consumer luxury brand perceptions and intentions. Journal of Business Research, 69(12), 5753–5760.CrossRef Lee, J. E., & Watkins, B. (2016). YouTube vloggers’ influence on consumer luxury brand perceptions and intentions. Journal of Business Research, 69(12), 5753–5760.CrossRef
Zurück zum Zitat Leitch, S., & Merlot, E. (2018). Power relations within brand management: The challenge of social media. Journal of Brand Management, 25(2), 85–92.CrossRef Leitch, S., & Merlot, E. (2018). Power relations within brand management: The challenge of social media. Journal of Brand Management, 25(2), 85–92.CrossRef
Zurück zum Zitat Liu, Y., Teichert, T., Rossi, M., Li, H., & Hu, F. (2017). Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews. Tourism Management, 59, 554–563.CrossRef Liu, Y., Teichert, T., Rossi, M., Li, H., & Hu, F. (2017). Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews. Tourism Management, 59, 554–563.CrossRef
Zurück zum Zitat Liu, X., Shin, H., & Burns, A. C. (2021). Examining the impact of luxury brand’s social media marketing on customer engagement: Using big data analytics and natural language processing. Journal of Business Research, 125, 815–826.CrossRef Liu, X., Shin, H., & Burns, A. C. (2021). Examining the impact of luxury brand’s social media marketing on customer engagement​: Using big data analytics and natural language processing. Journal of Business Research, 125, 815–826.CrossRef
Zurück zum Zitat Marrucci, A., Rialti, R., Donvito, R., & Syed, F. U. (2022). ‘Connected we stand, disconnected we fall’. Analyzing the importance of digital platforms in transnational supply chain management. International Journal of Emerging Markets. https://doi.org/10.1108/IJOEM-01-2022-0073 Marrucci, A., Rialti, R., Donvito, R., & Syed, F. U. (2022). ‘Connected we stand, disconnected we fall’. Analyzing the importance of digital platforms in transnational supply chain management. International Journal of Emerging Markets. https://​doi.​org/​10.​1108/​IJOEM-01-2022-0073
Zurück zum Zitat Murphy, S. (2020). Music marketing in the digital music industries – An autoethnographic exploration of opportunities and challenges for independent musicians. International Journal of Business Research. Murphy, S. (2020). Music marketing in the digital music industries – An autoethnographic exploration of opportunities and challenges for independent musicians. International Journal of Business Research.
Zurück zum Zitat Murray, K. A., Retallick, R. W. R., Puschendorf, R., Skerratt, L. F., Rosauer, D., McCallum, H. I., Berger, L., Speare, R., & VanDerWal, J. (2011). Assessing spatial patterns of disease risk to biodiversity: Implications for the management of the amphibian pathogen, Batrachochytrium dendrobatidis. Journal of Applied Ecology, 48, 163–173.CrossRef Murray, K. A., Retallick, R. W. R., Puschendorf, R., Skerratt, L. F., Rosauer, D., McCallum, H. I., Berger, L., Speare, R., & VanDerWal, J. (2011). Assessing spatial patterns of disease risk to biodiversity: Implications for the management of the amphibian pathogen, Batrachochytrium dendrobatidis. Journal of Applied Ecology, 48, 163–173.CrossRef
Zurück zum Zitat Okonkwo, U. (2010). Luxury online: Styles, systems, strategies. Springer.CrossRef Okonkwo, U. (2010). Luxury online: Styles, systems, strategies. Springer.CrossRef
Zurück zum Zitat Ozuem, W., & Willis, M. (2022). Digital marketing strategies for value co-creation: Models and approaches for online brand communities. Palgrave Macmillan.CrossRef Ozuem, W., & Willis, M. (2022). Digital marketing strategies for value co-creation: Models and approaches for online brand communities. Palgrave Macmillan.CrossRef
Zurück zum Zitat Ozuem, W., Ranfagni, S., Willis, M., Rovai, S., & Howell, K. (2021a). Exploring customers’ responses to online service failure and recovery strategies during Covid-19 pandemic: An actor–network theory perspective. Psychology & Marketing, 38(9), 1440–1459.CrossRef Ozuem, W., Ranfagni, S., Willis, M., Rovai, S., & Howell, K. (2021a). Exploring customers’ responses to online service failure and recovery strategies during Covid-19 pandemic: An actor–network theory perspective. Psychology & Marketing, 38(9), 1440–1459.CrossRef
Zurück zum Zitat Pantano, E. (2021). When a luxury brand bursts: Modelling the social media viral effects of negative stereotypes adoption leading to brand hate. Journal of Business Research, 123, 117–125.CrossRef Pantano, E. (2021). When a luxury brand bursts: Modelling the social media viral effects of negative stereotypes adoption leading to brand hate. Journal of Business Research, 123, 117–125.CrossRef
Zurück zum Zitat Park, J., Hyun, H., & Thavisay, T. (2021). A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention. Journal of Retailing and Consumer Services, 58, 102272.CrossRef Park, J., Hyun, H., & Thavisay, T. (2021). A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention. Journal of Retailing and Consumer Services, 58, 102272.CrossRef
Zurück zum Zitat Presch, G., Dal Mas, F., Piccolo, D., Sinik, M., & Cobianchi, L. (2020). The world health innovation summit (WHIS) platform for sustainable development. From the digital economy to knowledge in the healthcare sector. In P. O. de Pablos & L. Edvinsson (Eds.), Intellectual capital in the digital economy (pp. 19–28). Routledge.CrossRef Presch, G., Dal Mas, F., Piccolo, D., Sinik, M., & Cobianchi, L. (2020). The world health innovation summit (WHIS) platform for sustainable development. From the digital economy to knowledge in the healthcare sector. In P. O. de Pablos & L. Edvinsson (Eds.), Intellectual capital in the digital economy (pp. 19–28). Routledge.CrossRef
Zurück zum Zitat Ramadiansyah, S. A., Safitri, R., & Prasetyo, B. D. (2022). The effect of self-efficacy and social influence on behavioral intention to use zoom cloud meeting in implementing virtual learning for students of Brawijaya university. Technium Social Sciences Journal, 33, 264–275. https://doi.org/10.47577/tssj.v33i1.6898CrossRef Ramadiansyah, S. A., Safitri, R., & Prasetyo, B. D. (2022). The effect of self-efficacy and social influence on behavioral intention to use zoom cloud meeting in implementing virtual learning for students of Brawijaya university. Technium Social Sciences Journal, 33, 264–275. https://​doi.​org/​10.​47577/​tssj.​v33i1.​6898CrossRef
Zurück zum Zitat Rialti, R., Zollo, L., Boccardi, A., & Marzi, G. (2016). The impact of technologies on visitors’ experience personalization: A case study. Micro & Macro Marketing, 2, 251–280. Rialti, R., Zollo, L., Boccardi, A., & Marzi, G. (2016). The impact of technologies on visitors’ experience personalization: A case study. Micro & Macro Marketing, 2, 251–280.
Zurück zum Zitat Sancho-Zamora, R., Hernández-Perlines, F., Peña-García, I., & Gutiérrez-Broncano, S. (2022). The impact of absorptive capacity on innovation: The mediating role of organizational learning. International Journal of Environmental Research and Public Health, 19(2), 842. https://doi.org/10.3390/ijerph19020842CrossRef Sancho-Zamora, R., Hernández-Perlines, F., Peña-García, I., & Gutiérrez-Broncano, S. (2022). The impact of absorptive capacity on innovation: The mediating role of organizational learning. International Journal of Environmental Research and Public Health, 19(2), 842. https://​doi.​org/​10.​3390/​ijerph19020842CrossRef
Zurück zum Zitat Syed, F. U., Donvito, R., & Aiello, G. (2023). Global Impacts of Online Reputation Management of Pre- and Post-Coronavirus Pandemic: Comparative Analysis in Context of Industry 4.0. In R. Rialti, Z. Kvítková and T. Makovník (Eds.), Online Reputation Management in Destination and Hospitality (pp. 111–130). Bingley: Emerald Publishing Limited. https://doi.org/10.1108/978-1-80382-375-120231006 Syed, F. U., Donvito, R., & Aiello, G. (2023). Global Impacts of Online Reputation Management of Pre- and Post-Coronavirus Pandemic: Comparative Analysis in Context of Industry 4.0. In R. Rialti, Z. Kvítková and T. Makovník (Eds.), Online Reputation Management in Destination and Hospitality (pp. 111–130). Bingley: Emerald Publishing Limited. https://​doi.​org/​10.​1108/​978-1-80382-375-120231006
Zurück zum Zitat Straker, K., & Wrigley, C. (2016). Designing an emotional strategy: Strengthening digital channel engagements. Business Horizons, 59(3), 339–346.CrossRef Straker, K., & Wrigley, C. (2016). Designing an emotional strategy: Strengthening digital channel engagements. Business Horizons, 59(3), 339–346.CrossRef
Zurück zum Zitat Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69(1), 80–94.CrossRef Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69(1), 80–94.CrossRef
Zurück zum Zitat Wiedmann, K. P., & von Mettenheim, W. (2020). Attractiveness, trustworthiness and expertise–social influencers’ winning formula? The Journal of Product and Brand Management, 30(5), 707–725.CrossRef Wiedmann, K. P., & von Mettenheim, W. (2020). Attractiveness, trustworthiness and expertise–social influencers’ winning formula? The Journal of Product and Brand Management, 30(5), 707–725.CrossRef
Zurück zum Zitat Zahra, S. A., & George, G. (2002). Absorptive capacity: A review, reconceptualization, and extension. Academy of Management Review, 27(2), 185–203.CrossRef Zahra, S. A., & George, G. (2002). Absorptive capacity: A review, reconceptualization, and extension. Academy of Management Review, 27(2), 185–203.CrossRef
Zurück zum Zitat Zhang, X., & Kim, H. S. (2021). Customer experience and satisfaction of Disneyland hotel through big data analysis of online customer reviews. Sustainability, 13(22), 12699.CrossRef Zhang, X., & Kim, H. S. (2021). Customer experience and satisfaction of Disneyland hotel through big data analysis of online customer reviews. Sustainability, 13(22), 12699.CrossRef
Metadaten
Titel
From Disruption to Absorptive Capacity: The Life Cycle of Digital Marketing Innovation for Luxury Businesses
verfasst von
Faheem Uddin Syed
Diletta Vianello
Zuzana Kvítková
Riccardo Rialti
Copyright-Jahr
2024
DOI
https://doi.org/10.1007/978-3-031-35589-9_4