Skip to main content

2012 | OriginalPaper | Buchkapitel

15. Grounded Theory and Information Systems: Are We Missing the Point?

verfasst von : Hans Lehmann

Erschienen in: Information Systems Theory

Verlag: Springer New York

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Theories indigenous to the Information Systems (IS) discipline are scarce. The Grounded Theory Method (GTM) specifically aims to create theory in domains where none are. But although its use in information systems (IS) research increased over the last two decades, the number of grounded IS theories created did not. This could be because either GTM is not ‘right’ for the information systems discipline or that it is not ‘done right’. The chapter investigates both options and concludes firstly that the method is ‘right’: it is a general method, capable of accepting any kind of data and works well with information systems, which are defined as actor networks of technology and people. Furthermore, GTM’s paradigmatic position (or, more accurately, its lack of one) is very conducive to mixed-actant research. There is, however, reason to suspect that GTM is not ‘done right’ and that GTM’s core tenets are often misunderstood. Two core tenets are defined: (a) the specific rigour of its data collection and analysis; and (b) the maxim of only using concepts as the unit of analysis for developing grounded theory. To elaborate on this a brief history of concepts is given. In conclusion, the GTM analysis regime is re-stated.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Fußnoten
1
 Orlikowski’s 1993 research into the adoption of a systems engineering approach seems a good starting point. It is arguably the first full theory developed for the IS field using all aspects of GTM.
 
2
 And not only in the IS domain – Suddaby (2006) laments the same point in an invited editorial for the Academy of Management Journal. His – excellent – compendium of common errors, misconceptions and omissions with regard to Grounded Theory research is quite familiar to reviewers and supervisors of Grounded Theory research and should be a recommended reading for every GTM researcher.
 
3
 A sample drawn by a ProQuest search of papers in learned journals with ‘grounded theory’ and ‘information systems’ in abstracts and citations, published between 1990 and 2002.
 
4
 This process, ‘delimiting the grounded theory’ in Glaser and Strauss terms (1967, p. 109 ff), is again not at all specific to GTM; closely related to ‘Occam’s razor’, this process is possibly one of the oldest tenets of theorising and very akin to Zetterberg’s (1965, p. 94 ff) ‘definitional reduction’ or ‘axiomatisation’, all designed to increase a theory’s parsimony; together with clarity and logical coherence this is one of the three classical ‘canons of a good theory’ (Mayhew 1981; Pfeffer 1982).
 
5
 This endpoint in the cycle is defined as ‘a combination of the empirical limits of the data, the integration and density of the theory and the analyst’s theoretical sensitivity’ (Glaser and Strauss 1967, p. 62).
 
6
 The author is indebted to Lynne Marcus, who showed that making concepts the sole unit of analysis is indeed the major, if not only, key distinction of the grounded theory method. Lynne had developed this essential point before, but had never taken it to publication.
 
7
 Second Edition, Oxford University Press, 1989; online at http://​dictionary.​oed.​com.​helicon.​vuw.​ac.​nz/​.
 
8
 Cited in Habermas, Jürgen (1985, p. 127).
 
9
 Glaser uses this special ‘homunculus’ to explain and illustrate what basic social processes and core (theoretical) categories are all about (Glaser 1978, p. 106).
 
10
 Glaser and Strauss (1967), cited in Lehmann (2010, p. 45 ff), define these three criteria of the goodness of a theory as follows:
(a)  Fit, with ‘the situations being researched … i.e. categories must be readily, and not forcibly applicable to and indicated by the data under study’ (Glaser and Strauss (1967, p. 3).
(b)  Have relevance; i.e. be ‘meaningfully relevant to … the behaviour under study’ (Glaser and Strauss (1967, p. 3).
(c)  Ability to work; i.e. the theory ‘should be able to explain what happened, predict what will happen and interpret what is happening in an area of substantive or formal inquiry’ (Glaser and Strauss (1967, p. 4).
 
Literatur
Zurück zum Zitat Annells, M. P. (1996). Grounded theory method: Philosophical perspectives, paradigm of inquiry, and postmodernism. Qualitative Health Research, 6(3), 379–393.CrossRef Annells, M. P. (1996). Grounded theory method: Philosophical perspectives, paradigm of inquiry, and postmodernism. Qualitative Health Research, 6(3), 379–393.CrossRef
Zurück zum Zitat Bryman, A., & Burgess, R. (1994). Developments in qualitative data analysis: An introduction. In A. Bryman & R. Burgess (Eds.), Analysing qualitative data. London: Routledge.CrossRef Bryman, A., & Burgess, R. (1994). Developments in qualitative data analysis: An introduction. In A. Bryman & R. Burgess (Eds.), Analysing qualitative data. London: Routledge.CrossRef
Zurück zum Zitat Charmaz, K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. Thousand Oaks: Sage Publications. Charmaz, K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. Thousand Oaks: Sage Publications.
Zurück zum Zitat Davenport, T. H., & Prusak, L. (1997). Information ecology: Mastering the information and knowledge environment. New York: Oxford University Press. Davenport, T. H., & Prusak, L. (1997). Information ecology: Mastering the information and knowledge environment. New York: Oxford University Press.
Zurück zum Zitat Denzin, N. K., & Lincoln, Y. S. (2000). Strategies of inquiry. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (3rd ed.). Thousand Oaks: Sage. Denzin, N. K., & Lincoln, Y. S. (2000). Strategies of inquiry. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (3rd ed.). Thousand Oaks: Sage.
Zurück zum Zitat DeSanctis, G., & Poole, M. S. (1994). Capturing the complexity in advanced technology use: Adaptive structuration theory. Organization Science, 5(2), 121–147.CrossRef DeSanctis, G., & Poole, M. S. (1994). Capturing the complexity in advanced technology use: Adaptive structuration theory. Organization Science, 5(2), 121–147.CrossRef
Zurück zum Zitat Gibbs, G. R. (2002). Qualitative data analysis. Maidenhead: Open University Press. Gibbs, G. R. (2002). Qualitative data analysis. Maidenhead: Open University Press.
Zurück zum Zitat Glaser, B. G. (1978). Theoretical sensitivity: Advances in the methodology of grounded theory. Mill Valley: The Sociology Press. Glaser, B. G. (1978). Theoretical sensitivity: Advances in the methodology of grounded theory. Mill Valley: The Sociology Press.
Zurück zum Zitat Glaser, B. G. (1992). Emergence vs. forcing: Basics of grounded theory analysis. Mill Valley: The Sociology Press. Glaser, B. G. (1992). Emergence vs. forcing: Basics of grounded theory analysis. Mill Valley: The Sociology Press.
Zurück zum Zitat Glaser, B. G., & Strauss, A. L. (1965a). Discovery of substantive theory: A basic strategy underlying qualitative analysis. American Behavioural Scientist, 8, 5–12.CrossRef Glaser, B. G., & Strauss, A. L. (1965a). Discovery of substantive theory: A basic strategy underlying qualitative analysis. American Behavioural Scientist, 8, 5–12.CrossRef
Zurück zum Zitat Glaser, B. G., & Strauss, A. L. (1965b). Awareness of dying. New York: Aldine de Gruyter. Glaser, B. G., & Strauss, A. L. (1965b). Awareness of dying. New York: Aldine de Gruyter.
Zurück zum Zitat Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine Publishing Company. Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine Publishing Company.
Zurück zum Zitat Glaser, B. G., & Strauss, A. L. (1968). Time for dying. Chicago: Aldine Publishing Co. Glaser, B. G., & Strauss, A. L. (1968). Time for dying. Chicago: Aldine Publishing Co.
Zurück zum Zitat Habermas, J. (1985). The philosophical discourse of modernity (p. 127). Cambridge: Polity Press. Habermas, J. (1985). The philosophical discourse of modernity (p. 127). Cambridge: Polity Press.
Zurück zum Zitat Isabella, L. A. (1990). Evolving interpretations as change unfolds: How managers construe key organizational events. Academy of Management Journal, 33, 7–41.CrossRef Isabella, L. A. (1990). Evolving interpretations as change unfolds: How managers construe key organizational events. Academy of Management Journal, 33, 7–41.CrossRef
Zurück zum Zitat Josephson, J. R., & Tanner, M. C. (1994). Conceptual analysis of abduction. In J. R. Josephson & S. G. Josephson (Eds.), Abductive inference (pp. 5–30). Cambridge: Cambridge University Press.CrossRef Josephson, J. R., & Tanner, M. C. (1994). Conceptual analysis of abduction. In J. R. Josephson & S. G. Josephson (Eds.), Abductive inference (pp. 5–30). Cambridge: Cambridge University Press.CrossRef
Zurück zum Zitat Jung, C. G. (1934–1954). The archetypes and the collective unconscious (1981 2nd ed. Collected Works, Vol. 9, Part 1). Princeton, NJ: Bollingen. Jung, C. G. (1934–1954). The archetypes and the collective unconscious (1981 2nd ed. Collected Works, Vol. 9, Part 1). Princeton, NJ: Bollingen.
Zurück zum Zitat Kling, R., & Dutton, W. H. (1982). The computer package, dynamic complexity. In J. N. Danziger, W. H. Dutton, R. Kling, & K. L. Kraemer (Eds.), Computers and politics: High technology in American local governments (pp. 22–50). New York: Columbia University Press. Kling, R., & Dutton, W. H. (1982). The computer package, dynamic complexity. In J. N. Danziger, W. H. Dutton, R. Kling, & K. L. Kraemer (Eds.), Computers and politics: High technology in American local governments (pp. 22–50). New York: Columbia University Press.
Zurück zum Zitat Kling, R., & Scacchi, W. (1982). The web of computing: Computer technology as social organization. Advances in Computers, 21, 1–90.CrossRef Kling, R., & Scacchi, W. (1982). The web of computing: Computer technology as social organization. Advances in Computers, 21, 1–90.CrossRef
Zurück zum Zitat Kroenke, D. M. (2008). Experiencing MIS. Pearson, Upper Saddle River, pp. 28–30. Kroenke, D. M. (2008). Experiencing MIS. Pearson, Upper Saddle River, pp. 28–30.
Zurück zum Zitat Lehmann, H. P. (2010). The dynamics of international information systems: Anatomy of a grounded theory investigation. New York: Springer.CrossRef Lehmann, H. P. (2010). The dynamics of international information systems: Anatomy of a grounded theory investigation. New York: Springer.CrossRef
Zurück zum Zitat Lehmann, H. P., & Gallupe, R. B. (2005). Information systems for multinational enterprises – Some factors at work in their design and implementation. Journal of International Management, 11(2), 163–186.CrossRef Lehmann, H. P., & Gallupe, R. B. (2005). Information systems for multinational enterprises – Some factors at work in their design and implementation. Journal of International Management, 11(2), 163–186.CrossRef
Zurück zum Zitat Lehmann, H., Urquhart, C., & Myers, M. (2004). Putting the ‘theory’ back into grounded theory: A framework for grounded theory studies in information systems. Working paper, University of Auckland. Lehmann, H., Urquhart, C., & Myers, M. (2004). Putting the ‘theory’ back into grounded theory: A framework for grounded theory studies in information systems. Working paper, University of Auckland.
Zurück zum Zitat Locke, K. (1996). Rewriting the discovery of grounded theory after 25 years? Journal of Management Inquiry, 5, 239–245.CrossRef Locke, K. (1996). Rewriting the discovery of grounded theory after 25 years? Journal of Management Inquiry, 5, 239–245.CrossRef
Zurück zum Zitat Mayhew, B. H., (1981). Structuralism versus Individualism: Part II, Ideological and other Obfuscations. Social Forces, 59, 627–648.CrossRef Mayhew, B. H., (1981). Structuralism versus Individualism: Part II, Ideological and other Obfuscations. Social Forces, 59, 627–648.CrossRef
Zurück zum Zitat Markus, M. L., & Robey, D. (1988). Information technology and organizational change: Causal structure in theory and research. Management Science, 34(5), 583–598.CrossRef Markus, M. L., & Robey, D. (1988). Information technology and organizational change: Causal structure in theory and research. Management Science, 34(5), 583–598.CrossRef
Zurück zum Zitat Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). Newbury Park: Sage Publications. Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). Newbury Park: Sage Publications.
Zurück zum Zitat Mill, J. S. (1836). On the definition of political economy, and on the method of investigation proper to it. London and Westminster review. In Essays on some unsettled questions of political economy (2nd ed.). London: Longmans, Green, Reader and Dyer. 1874, essay 5, paragraphs 38 and 48. Mill, J. S. (1836). On the definition of political economy, and on the method of investigation proper to it. London and Westminster review. In Essays on some unsettled questions of political economy (2nd ed.). London: Longmans, Green, Reader and Dyer. 1874, essay 5, paragraphs 38 and 48.
Zurück zum Zitat Ollman, B. (1971). Alienation: Marx’s conception of man in capitalist society. Cambridge: Cambridge University Press. Ollman, B. (1971). Alienation: Marx’s conception of man in capitalist society. Cambridge: Cambridge University Press.
Zurück zum Zitat Orlikowski, W. (1993). CASE tools as organizational change: Investigating incremental and radical changes in systems development. Management Information Systems Quarterly, 17(3), 309–340.CrossRef Orlikowski, W. (1993). CASE tools as organizational change: Investigating incremental and radical changes in systems development. Management Information Systems Quarterly, 17(3), 309–340.CrossRef
Zurück zum Zitat Orlikowski, W. J., & Iacono, C. S. (2001). Research commentary: Desperately seeking the ‘IT’ in IT research – A call to theorizing the IT artefact. Information Systems Research, 12(2), 121–134.CrossRef Orlikowski, W. J., & Iacono, C. S. (2001). Research commentary: Desperately seeking the ‘IT’ in IT research – A call to theorizing the IT artefact. Information Systems Research, 12(2), 121–134.CrossRef
Zurück zum Zitat Pfeffer, J. (1982). Organisations and Organisational Theory. Ballinger Publishing Company, Cambridge, Massachusetts, Ch. 2, 3. Pfeffer, J. (1982). Organisations and Organisational Theory. Ballinger Publishing Company, Cambridge, Massachusetts, Ch. 2, 3.
Zurück zum Zitat Peirce, C. S. (1903). The essential Peirce: Selected philosophical writings (Vol. 2). Bloomington: Indiana University Press. Peirce, C. S. (1903). The essential Peirce: Selected philosophical writings (Vol. 2). Bloomington: Indiana University Press.
Zurück zum Zitat Schütz, A. (1932). Der sinnhafte Aufbau der sozialen Welt: Eine Einleitung in die verstehenden Soziologie. Vienna: Springer (also 1960) and Frankfurt: Suhrkamp, 1974; English translation: The phenomenology of the social world (G. Walsh & F. Lehnert, Trans.). Evanston: Northwestern University Press, 1967. Schütz, A. (1932). Der sinnhafte Aufbau der sozialen Welt: Eine Einleitung in die verstehenden Soziologie. Vienna: Springer (also 1960) and Frankfurt: Suhrkamp, 1974; English translation: The phenomenology of the social world (G. Walsh & F. Lehnert, Trans.). Evanston: Northwestern University Press, 1967.
Zurück zum Zitat Stoller, P., & Olkes, C. (1987). In Sorcery’s shadow: A memoir of apprenticeship among the songhay of Niger. Chicago: University of Chicago Press. Stoller, P., & Olkes, C. (1987). In Sorcery’s shadow: A memoir of apprenticeship among the songhay of Niger. Chicago: University of Chicago Press.
Zurück zum Zitat Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park: Sage Publications. Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park: Sage Publications.
Zurück zum Zitat Sutton, R. I. (1987). The process of organizational death: Disbanding and reconnecting. Administrative Science Quarterly, 32, 542–569.CrossRef Sutton, R. I. (1987). The process of organizational death: Disbanding and reconnecting. Administrative Science Quarterly, 32, 542–569.CrossRef
Zurück zum Zitat Watts, I. (1724). Logick: Or, the right use of reason in the inquiry after truth: With a variety of rules to guard against error, in the affairs of religion and human life, as well as in the sciences. Edinburgh: Printed for Charles Elliot. Also cited in the OED (2010) entry for ‘concept’. Watts, I. (1724). Logick: Or, the right use of reason in the inquiry after truth: With a variety of rules to guard against error, in the affairs of religion and human life, as well as in the sciences. Edinburgh: Printed for Charles Elliot. Also cited in the OED (2010) entry for ‘concept’.
Zurück zum Zitat Weber, R. (2003). Editor’s comments: Theoretically speaking. Management Information Systems Quarterly, 27(3), iii–xii. Weber, R. (2003). Editor’s comments: Theoretically speaking. Management Information Systems Quarterly, 27(3), iii–xii.
Zurück zum Zitat Yin, R. K. (1989). Case study research: Design and methods. Newbury Park: Sage Publications. Ch. 2–9. Yin, R. K. (1989). Case study research: Design and methods. Newbury Park: Sage Publications. Ch. 2–9.
Zurück zum Zitat Zetterberg, H. L. (1965). On theory and verification in sociology. The Bedminster Press, New York, USA, Ch. 3, 6–8. Zetterberg, H. L. (1965). On theory and verification in sociology. The Bedminster Press, New York, USA, Ch. 3, 6–8.
Zurück zum Zitat Zmud, R. (1998). Pure theory manuscripts. Management Information Systems Quarterly, 22(2), iv–xv. Zmud, R. (1998). Pure theory manuscripts. Management Information Systems Quarterly, 22(2), iv–xv.
Metadaten
Titel
Grounded Theory and Information Systems: Are We Missing the Point?
verfasst von
Hans Lehmann
Copyright-Jahr
2012
Verlag
Springer New York
DOI
https://doi.org/10.1007/978-1-4419-9707-4_15

Premium Partner