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2020 | OriginalPaper | Buchkapitel

3. How Technology Led to the Empowerment of Women Lenders and Borrowers

verfasst von : Jennifer M. Walske, Elizabeth Foster

Erschienen in: Socio-Tech Innovation

Verlag: Springer International Publishing

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Abstract

This case centers on Grameen America and its rollout of an iPad-based cloud banking system, which not only increased organizational efficiency and efficacy, it further provided greater transparency to a largely Latina population of loan officers and their borrowers. The case study touches on the following points:
  • How putting technology in the hands of front-line loan officers empowered them to make better “in the moment” lending decisions with respect to their women borrowers.
  • How giving data access to women borrowers not only gave them real-time access to the status of their loans, but provided access to other potential banking products, too.
  • How all levels of the organization benefited from moving to a cloud-based financial system, eliminating the previous “locking and holding” of loan information within local branches.

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Fußnoten
2
Professor Yunus also chairs the Board of Directors for GA as noted in http://​www.​grameenamerica.​org/​model.
 
3
Since GA does not require tax filings to prove income, the community vouches for the borrower, that she needs funds and fits GA’s profile.
 
4
Grameen America 2015 and 2016 Annual Report. Number audited by PWC.
 
5
Grameen America 2017 Annual Report.
 
7
Grameen America 2017 Annual Report.
 
8
Based on an interview with Alethia Mendez on January 16, 2018.
 
9
Coleman, S. (2002). Constraints Face by Women Small Business Owners: Evidence from the Data. Journal of Development Entrepreneurship, 7, 2.
 
10
Bellucci, A., Borisov, A., & Zazzaro, A., Do Male and Female Loan Officers Differ in Small Business Lending? A Review of the Literature. MOFIR Working Paper 47.
 
11
www.​WomensEconomicEm​powerment.​org, UN Secretary-General’s High-Level Panel on Women’s Economic Empowerment 2016.
 
12
The UN Secretary-General’s High-Level Panel on Women’s Economic Empowerment 2016.
 
13
Ibid.
 
14
Based on an interview with David Gough on January 30, 2018.
 
17
Interview with Marcus Berkowitz October 18, 2017.
 
18
In the past, the company was spending most of its It budget on maintaining servers. Now, since the SAS software was cloud-based, GA no longer maintained servers, and instead, invested its time on the interface between its internal personnel and its software vendor, Mambu.
 
19
GA is committed to always accepting some cash in the spirit of full inclusion.
 
20
Q2 2017 Report.
 
21
Interview with Alethia Mendez January 16, 2018.
 
23
Interview with Marcus Berkowitz October 20, 2017.
 
24
Network governance “…has advantage over both hierarchy and market solutions in simultaneously adapting, coordinating and safeguarding exchange”, Jones, C., Hesterly, W., Borgatti, S. (1997). A General Theory of Network Governance: Exchange Conditions and Social Mechanisms. Academy of Management Review, 22(4), 911–945.
 
Metadaten
Titel
How Technology Led to the Empowerment of Women Lenders and Borrowers
verfasst von
Jennifer M. Walske
Elizabeth Foster
Copyright-Jahr
2020
DOI
https://doi.org/10.1007/978-3-030-39554-4_3

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