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Erschienen in:
Heuristic to Support the Sociability Evaluation in Virtual Communities of Practices Kapitel lesen Erstes Kapitel lesen

2015 | OriginalPaper | Buchkapitel

How to Evaluate Investments in Website Quality Within eGovernment? Exploring the Webmaster’s Perception of Benefits

verfasst von : Hanne Sørum, Asle Fagerstrøm

Erschienen in: Human-Computer Interaction: Users and Contexts

Verlag: Springer International Publishing

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Abstract

For most organizations today, the website is an important channel for interacting with users. Within an eGovernment context, we find a large and inhomogeneous group of users and the quality in websites is, therefore, of particular importance. Facing this fact, many organizations spend lot of resources on development and quality improvements. In order to investigate perceptions of benefits-driven public sector websites, the present paper draws on both qualitative and quantitative data, represented by interviews and an online survey conducted among webmasters and business managers. The aim of combing qualitative and quantitative data is to provide complementary analysis. The findings show that user satisfaction is found to be the most important, followed by efficiency, effectiveness and the branding effect. The paper concludes that the website increase efficiency and effectiveness within an organization and is a great opportunity for marketing purposes, such as stimulating the branding effect. Recommendations for future research contributions are provided.

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Vorheriges Kapitel The Role of Quality in Websites: A Discussion Focusing on Public Versus Private Sector Organizations
Nächstes Kapitel The Evolution of the Argon Web Framework Through Its Use Creating Cultural Heritage and Community–Based Augmented Reality Applications
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Metadaten
Titel
How to Evaluate Investments in Website Quality Within eGovernment? Exploring the Webmaster’s Perception of Benefits
verfasst von
Hanne Sørum
Asle Fagerstrøm
Copyright-Jahr
2015
Buch
Human-Computer Interaction: Users and Contexts

Print ISBN: 978-3-319-21005-6

Electronic ISBN: 978-3-319-21006-3

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-319-21006-3_11

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