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Erschienen in:
Process Minding: Closing the Big Data Gap Kapitel lesen Erstes Kapitel lesen

2020 | OriginalPaper | Buchkapitel

How to Keep RPA Maintainable?

verfasst von : Philip Noppen, Iris Beerepoot, Inge van de Weerd, Mathieu Jonker, Hajo A. Reijers

Erschienen in: Business Process Management

Verlag: Springer International Publishing

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Abstract

Robotic Process Automation (RPA) is a term for software tools that operate on the user interface while trying to mimic a real user. Organizations are eager to adopt RPA, since the technology promises significant benefits such as cost savings. However, it is unclear how organizations should govern RPA. The burden of maintenance, in particular, can become high once an organization scales up its RPA efforts. To prevent or diminish high maintenance efforts, we propose in this paper 11 guidelines to establish low-maintenance RPA implementations. The guidelines are particularly applicable in those contexts where business units themselves oversee these implementations with a Center of Excellence in the background. The guidelines are derived from a literature study and four case studies; they are validated with experts using the Delphi method.

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Vorheriges Kapitel Adding Intelligent Robots to Business Processes: A Dilemma Analysis of Employees’ Attitudes
Nächstes Kapitel A Consolidated Framework for Implementing Robotic Process Automation Projects
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Metadaten
Titel
How to Keep RPA Maintainable?
verfasst von
Philip Noppen
Iris Beerepoot
Inge van de Weerd
Mathieu Jonker
Hajo A. Reijers
Copyright-Jahr
2020
Buch
Business Process Management

Print ISBN: 978-3-030-58665-2

Electronic ISBN: 978-3-030-58666-9

Copyright-Jahr: 2020

DOI
https://doi.org/10.1007/978-3-030-58666-9_26

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