15. Impact of Digital Taxation for Sustainability Among Taxpayers With Special Reference to Bangalore

Digitalization is rapidly changing all aspects of human life, our society and also our economy at large. The scale and speed of change brought about by digital transformation are remarkable and pose a variety of challenges for policymakers. E-filing is a prominent inclusion in the world of digitalization. Filing of tax with the help of digitalization in other words called E-filing is user-friendly and easier and also more efficient and accurate when compared to manual paper returns. It eliminates the need to make physical paper copies and attachments such as postage etc. Digitalization of tax is a good initiative taken by the government but people who are not well versed in computers, senior citizens or people from rural areas will find it difficult to file tax. Considering this as our problem statement we initiated a primary study to find out the opinion of taxpayers for which a questionnaire was circulated and based on the responses received by a few tax and non-taxpayers in and around Bangalore, an analysis has been brought down which gives answers to various questions amongst the main objective behind every question was to determine the impact of digitalization of tax on the taxpayers. This paper examines the attitude of taxpayers towards digitalization and the challenges and concerns faced by them. It further states the various ways how the tax payment can be made user-friendly.