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Erschienen in:
2020 | OriginalPaper | Buchkapitel
Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis
verfasst von : Dorian Miller, Rebecca Niehus, Robert J. Moore
Erschienen in: Advances in the Human Side of Service Engineering
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Abstract
We explore using a conversational agent to simplify healthcare user’s access to business intelligence. We are extending an initial prototype based on the observations from a user study. As we describe, the improvements enhance the user experience and facilitate user’s completing tasks. Most basic we extended the agent to help users become familiar with using the conversational interface itself. Related to the agent’s business intelligence, we expand examples and descriptions. Finally, the improvements broaden the audience so that even non-healthcare experts can complete some tasks even if they might not fully appreciate the insights of the results. This work is part of IBM Watson Health’s initiative to leverage cognitive computing to create healthcare solutions.