nach oben

Erschienen in:

2016 | OriginalPaper | Buchkapitel

Influence of User Characteristics on Coping with Stress

verfasst von : Matthias Haase, Martin Krippl, Swantje Ferchow, Mirko Otto, Jörg Frommer

Erschienen in: Engineering Psychology and Cognitive Ergonomics

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

There is still a lack of empirical evidence on the effects of user-characteristics on behavior towards computer systems. With regard to this, usage behavior has been surveyed intensively during the last few years by means of partial huge samples. However, most studies use secondary sources (e.g. questionnaires) rather than investigating actual behavior as the dependent measure. The present study therefore aims to examine the impact of individual user characteristics on dealing with situations experienced as challenging when interacting with a computer system. This process revealed that findings in personality research can be transferred to human-computer interaction.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Workload Functions Distribution Method: A Workload Measurement Based on Pilot’s Behaviors

Nächstes Kapitel The Effect of Multiple Perspectives Information on the Characteristics of Human’s Spatial Cognition in the Human-Human Interaction of Spatial Cognition Tasks

We used the Greenhouse-Geisser correction of degrees of freedom where a significant Mauchly test indicated lack of sphericity.

Weizenbaum, J.: ELIZA: a computer programm for the study of natural language communication between man and machine. Commun. ACM 9(1), 36–45 (1966)CrossRef

Rogers, C.R.: Client-centered psychotherapy. Sci. Am. 187, 1–7 (1952)CrossRef

Nass, C., Moon, Y., Carney, P.: Are people polite to computers? Responses to computer-based interviewing systems. J. Appl. Soc. Psychol. 5(29), 1093–1110 (1999)CrossRef

Reeves, B., Nass, C.: The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places. CSLI Publications, Cambridge University Press, Stanford, New York (1996)

Brandtzaeg, P.B.: Towards a unified Media-User Typology (MUT): a meta-analysis and review of the research literature on media-user typologies. Comput. Hum. Behav. 26, 940–956 (2010)CrossRef

Weinberg, G.M.: The Psychology of Computer Programming. Van Nostrand Reinhold, New York (1971)

Svendsen, G.B., Johnsen, J.-A.K., Almås-Sørensen, L., Vittersø, J.: Personality and technology acceptance: the influence of personality factors on the core constructs of the Technology Acceptance Model. Behav. Inf. Technol. 32(4), 323–334 (2013)CrossRef

Behrenbruch, K., Söllner, M., Leimeister, J.M., Schmidt, L.: Understanding diversity – the impact of personality on technology acceptance. In: Kotzé, P., Marsden, G., Lindgaard, G., Wesson, J., Winckler, M. (eds.) INTERACT 2013, Part IV. LNCS, vol. 8120, pp. 306–313. Springer, Heidelberg (2013)CrossRef

Wagner, N., Hassanein, K., Head, M.: Computer use by older adults: a multi-disciplinary review. Comput. Hum. Behav. 26(5), 870–882 (2010)CrossRef

10.

Howard, G.S.: Computer Anxiety and Management Use of Microcomputers. UMI Research Press, Ann Arbor (1986)

11.

King, J., Bond, T., Blandford, S.: An investigation of computer anxiety by gender and grade. Comput. Hum. Behav. 18(1), 69–84 (2002)CrossRef

12.

Naumann, A., Hermann, F., Niedermann, I., Peissner, M., Henke, K.: Interindividuelle Unterschiede in der Interaktion mit Informations- und Kommunikationstechnologie. In: Gross, T. (ed.) Mensch und Computer 2007: Interaktion im Plural. Oldenbourg, München (2007)

13.

Dickhäuser, O., Stiensmeier-Pelster, J.: Erlernte Hilflosigkeit am Computer? Geschlechtsunterschiede in computerspezifischen Attributionen. Psychologie in Erziehung und Unterricht 27, 486–496 (2002)

14.

D’Amico, M., Baron, L.J., Sissons, M.E.: Gender differences in attributions about microcomputer learning in elementary school. Sex Roles 33(5–6), 353–385 (1995)CrossRef

15.

Hassenzahl, M.: The thing and I: understanding the relationship between user and product. In: Blythe, M., Overbeeke, C., Monk, A.F., Wright, P.C. (eds.) Funology: From Usability to Enjoyment, pp. 31–42. Kluwer Academic Publishers, Dordrecht (2003)CrossRef

16.

Deng, L., Turner, D.E., Gehling, R., Prince, B.: User experience, satisfaction, and continual usage intention of IT. Eur. J. Inf. Syst. 19(1), 60–75 (2010)CrossRef

17.

Loyd, B.H., Gressard, C.: The effects of sex, age, and computer experience on computer attitudes. AEDS J. 18(2), 67–77 (1984)CrossRef

18.

Igbaria, M., Iivari, J.: The effects of self-efficacy on computer usage. Omega 23(6), 587–605 (1995)CrossRef

19.

Dörner, D.: Problemlösen als Informationsverarbeitung. Kohlhammer, Stuttgart (1976)

20.

Funke, J.: Complex problem solving: a case for complex cognition? Cogn. Process. 11(2), 133–142 (2010)CrossRef

21.

Schneider, T.R., Rench, T.A., Lyons, J.B., Riffle, R.R.: The influence of neuroticism, extraversion and openness on stress responses. Stress Health: J. Intl. Soc. Invest. Stress 28(2), 102–110 (2012)CrossRef

22.

Williams, P.G., Smith, T.W., Gunn, H.E., Uchino, B.N.: Personality and stress: individual differences in exposure, reactivity, recovery, and restoration. In: Contrada, R.J., Baum, A. (eds.) Handbook of Stress Science: Biology, Psychology, and Health, pp. 231–246. Springer, New York (2011)

23.

Ebstrup, J.F., Eplov, L.F., Pisinger, C., Jørgensen, T.: Association between the Five Factor personality traits and perceived stress: is the effect mediated by general self-efficacy? Anxiety Stress Coping 24(4), 407–419 (2011)CrossRef

24.

Lindenberger, U., Kliegl, R., Baltes, P.B.: Professional expertise does not eliminate age differences in imagery-based memory performance during adulthood. Psychol. Aging 7(4), 585–593 (1992)CrossRef

25.

Abramson, L.Y., Seligman, M.E., Teasdale, J.D.: Learned helplessness in humans: critique and reformulation. J. Abnorm. Psychol. 87(1), 49–74 (1978)CrossRef

26.

McCrae, R.R., Costa, P.T.: A contemplated revision of the NEO Five-Factor Inventory. Pers. Individ. Differ. 36(3), 587–596 (2004)CrossRef

27.

Frommer, J., Rösner, D., Haase, M., Lange, J., Friesen, R., Otto, M.: Project A3 - Detection and Avoidance of Failures in Dialogues. Pabst Science Publisher, Lengerich (2012)

28.

Haase, M., Lange, J., Rösner, D., Frommer, J.: Eigenschaften von Nutzern in der Mensch-Computer-Interaktion. In: Peters, S. (ed.) Die Technisierung des Menschlichen und die Humanisierung der Maschine: Interdisziplinäre Beiträge zur Interdependenz von Mensch und Technik, pp. 54–74. Mitteldeutscher Verlag, Halle (2015)

29.

Grawe, K.: Grundriß einer Allgemeinen Psychotherapie. Psychotherapeut 40, 130–145 (1995)

30.

Bickmore, T., Gruber, A., Picard, R.: Establishing the computer–patient working alliance in automated health behavior change interventions. Patient Educ. Couns. 59(1), 21–30 (2005)CrossRef

31.

Hone, K.: Empathic agents to reduce user frustration: the effects of varying agent characteristics. Interact. Comput. 18(2), 227–245 (2006)CrossRef

32.

Tullis, T., Albert, B.: Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Elsevier, Amsterdam (2013)

33.

Rösner, D., Frommer, J., Friesen, R., Haase, M., Lange, J., Otto, M.: LAST MINUTE: a multimodal corpus of speech-based user-companion interactions. In: Workshop abstracts, LREC 2012, Istanbul, Turkey, pp. 2559–2566. ELRA, Istanbul (2012)

Titel: Influence of User Characteristics on Coping with Stress
verfasst von: Matthias Haase
Martin Krippl
Swantje Ferchow
Mirko Otto
Jörg Frommer
Verlag: Springer International Publishing
Buch: Engineering Psychology and Cognitive Ergonomics
Print ISBN: 978-3-319-40029-7

Electronic ISBN: 978-3-319-40030-3

Copyright-Jahr: 2016
DOI: https://doi.org/10.1007/978-3-319-40030-3_7

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Premium Partner