Information Quality Evaluation of mobile-Government (mGovernment) Services

The transactions between the government of a given country and businesses, services, employees’ details and roles, the wellbeing of citizens and transactions with other governments is becoming faster and remotely through what is known as an eGovernment system. This system utilizes an information and communication technology platform to perform digital interaction in real time. The mGovernment system is a mobile platform extension of eGovernment, but unfortunately it has drawbacks in terms of gaining citizens’ trust and willingness to embark on using the system. Previous studies have attributed this to the state of information quality as well as the privacy and security of transmitted information. This paper focuses on evaluating mGovernment information quality. The quantitative user study of a sample population is based on the assumption that knowledge about reality can be obtained through the eyes of the researcher. The result indicates that the representation format of mGovernment is tied to its information quality, whereas the accessibility, accuracy and relevance of information are also key attributes of mGovernment.