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Erschienen in:
2021 | OriginalPaper | Buchkapitel
Introduction: Logistics at the Brink of Change
verfasst von : Luca Graf, Christian Wurst
Erschienen in: Disrupting Logistics
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Abstract
Numerous indicators show that the logistics industry is undergoing significant change. Technology is more than ever used to automate processes, drive efficiencies and improve the customer experience. The accelerating use of different technologies also leads to changing business models. Shippers become forwarders, carriers sell directly to shippers, largely automated digital forwarders and logistics platforms arise. This chapter introduces the reader to the ongoing changes in the logistics industry and explains the rationale for this book and its content structure.