Anzeige
Erschienen in:
2021 | OriginalPaper | Buchkapitel
1. Introduction to the New ITIL
verfasst von : Abhinav Krishna Kaiser
Erschienen in: Become ITIL® 4 Foundation Certified in 7 Days
Verlag: Apress
Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.
Wählen Sie Textabschnitte aus um mit Künstlicher Intelligenz passenden Patente zu finden. powered by
Markieren Sie Textabschnitte, um KI-gestützt weitere passende Inhalte zu finden. powered by
Abstract
ITIL is in its fourth incarnation, and the new one has something exciting to offer. It not only offers a new variant of a framework to manage services but provides a fresh perspective into the world of services. This is especially interesting because the boundary between the development stage and operations stage is not razor thin but rather has vanished into thin air. With the absence of a barrier to distinguish the activities surrounding development stages and operational activities, the relevance of ITIL as a framework to manage operations has been scrutinized. The answer is a new version of ITIL that is tailored for the digital age.