3. IPPR Implementation

This Chapter faces the implementation of the workflow foreseen by the IPPR methodology. Several instruments, both well established and originally developed within IPPR, are suggested to support the user in the execution of the involved activities. The adopted Multi-domain process modeling technique is capable to organize the relevant information concerning manifold features about the industrial activities and their outputs, which are comprehensively individuated through the CRs checklist. The Kano model is proposed to classify the customer requirements according to their appraised function in delighting the buyer or avoiding his/her dissatisfaction, which is a relevant facet for the problems grouped in the class 2. Moreover, for the classes of problems 1 and 2, proper metrics are proposed for the calculation of the Phase Overall Satisfaction, the estimation of the resources consumption and the computation of relevant value indexes. The last coefficients are used to build graphical maps, such as the Assessment Charts, aimed at facilitating the identification of the process criticalities in terms of value bottlenecks and the subsequent reengineering actions. The definition of new product profiles, which is the main scope when facing the class 3 of reengineering problems, swivels on the adoption of the New Value Proposition Guidelines, adopted as systematic tool to support the early phases of NPD activities. The Lifecycle System Operator and the Functional Features clustering model represent useful supports to identify business opportunities and to aid the creative generation of new value profiles. Eventually, specific guidelines to select proper redesign tools of processes and products are suggested to support the activities included in the step 3 of IPPR.