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Erschienen in:
2018 | OriginalPaper | Buchkapitel
2. IT Processes
verfasst von : Lionel Pilorget, Thomas Schell
Erschienen in: IT Management
Verlag: Springer Fachmedien Wiesbaden
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Abstract
Process management enables cost effectiveness and provides the critical added value in the long run. Having proper processes in place is more than just documenting operations: it helps in gaining a deep understanding of the corresponding workflows. Process management also reflects the working spirit, especially the desire to deliver excellent services and the eagerness to continuously improve.
Process management is also a key element to manage IT. In order to implement process management for IT, it is recommended better to define first an overall IT process landscape. Then, it is recommended to re-use existing procedures and in a further step to complete with existing IT process standards. Finally it is necessary to work hard and jointly at the company level to have the IT process management successfully in place.
Several process modelling representations are given in this book and some examples of IT processes are presented.