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2014 | OriginalPaper | Buchkapitel

14. Knowledge Management for Programs on Information and Communications Technologies for Development (ICT4D) in South Africa

verfasst von : Sue Conger

Erschienen in: Knowledge Management for Development

Verlag: Springer US

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Abstract

The Living Labs in South Africa (LLiSA) projects have been introducing telecommunications and Internet technologies to remote rural South African municipalities for over 7 years. The projects have exhibited mixed success, with some quite successful in assisting schools and health clinics to use the Internet for obtaining and sharing information and others enjoying initial success only to fall into disuse. Knowledge management for technology expertise, Internet and computer usage, and software tools has required a transfer of knowledge to local interested individuals. However, knowledge management is typically not an explicitly named aspect of the projects. Rather, projects cite a need for training and development of skills for maintainability, but no explicit knowledge management. This research describes knowledge management characteristics, then analyses information and computer technology for development (ICT4D) projects around the world to develop best practices and their knowledge management components. The Siyakhula Living Lab, a part of LLiSA, is evaluated with attention to the extent to which knowledge management best practices are applied. The knowledge management used is simple and somewhat effective in developing a growing base of technology users in the project’s supported locations, but does not address documentation of project information for use in local maintenance and support. Recommendations for knowledge management in ICT4D and, specifically the LLiSA projects, are developed.

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Titel: Knowledge Management for Programs on Information and Communications Technologies for Development (ICT4D) in South Africa
verfasst von: Sue Conger
Verlag: Springer US
Buch: Knowledge Management for Development
Print ISBN: 978-1-4899-7391-7

Electronic ISBN: 978-1-4899-7392-4

Copyright-Jahr: 2014
DOI: https://doi.org/10.1007/978-1-4899-7392-4_14

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