Knowledge Searching and Services

Supporting Knowledge Management (KM) users’ ability to find the knowledge they need and connect with expertise is the essence of a KM system. To be effective, the KM system needs to make Knowledge Assets (KA) easy to find and retrieve. The users need to be able to intuitively access stored knowledge and connect to experts. Searching and locating is the process that makes this discovery of information possible. In this chapter we outline strategies, not coding techniques, that aid in initiating effective repository searches, expertise locators, and general techniques for connecting the information and knowledge available throughout the enterprise (in other applications or storage media).