Leadership and the Human Factor in an Enterprise Providing Services to the Polish Armed Forces

The article presents the results of the initial assessment analysis of the role played by the personnel in aircraft repair services that provide repairs to the Polish army and other armies. This entity is not militarized, but it implements processes that constitute the value creating chain, where the military stages are included. The crew is formed by civilians who act on behalf of the military and on military equipment. Such employees must function within a strictly defined military processes and are subject to many military procedures. There is little or no space for activities not specified by the regulations. The repair plants have a quality management system that stimulates creative activities; hence the employees must confront their creativity with strict adherence to military procedures, where there is little room for creativity and a creative approach. The analysis presents the results of observations and interviews with the crew, the purpose of which was to identify the expectations of staff and management as regards the role of the human factor in formalized paramilitary processes.