Skip to main content

2014 | OriginalPaper | Buchkapitel

4. Learning from Maintenance Management Models

verfasst von : Vicente González-Prida Díaz, Adolfo Crespo Márquez

Erschienen in: After–sales Service of Engineering Industrial Assets

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Existing models for asset maintenance management are commented and compared with each other, highlighting the difference between process-oriented versus declarative models. These models will be adapted to the after-sales management process showing the actions and stages in order to lead and manage the organization of a warranty assistance program.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat AENOR. 2010. Norma UNE-EN 13306. Terminología De Mantenimiento. AENOR. 2010. Norma UNE-EN 13306. Terminología De Mantenimiento.
2.
Zurück zum Zitat AENOR. 2008. Norma ISO 9001. Sistemas De Gestión De La Calidad. AENOR. 2008. Norma ISO 9001. Sistemas De Gestión De La Calidad.
3.
Zurück zum Zitat Pintelon L, Van Wassenhove LA. 1990. Maintenance Management Tool. Omega. 18(1): 59–70. Pintelon L, Van Wassenhove LA. 1990. Maintenance Management Tool. Omega. 18(1): 59–70.
4.
Zurück zum Zitat Pintelon LM, Gelders LF. 1992. Maintenance Management Decision Making. European Journal of Operational Research. 58(3): 301–317. Pintelon LM, Gelders LF. 1992. Maintenance Management Decision Making. European Journal of Operational Research. 58(3): 301–317.
5.
Zurück zum Zitat Vanneste SG, Van Wassenhove LN. 1995. An Integrated and Structured Approach to Improve Maintenance. European Journal of Operational Research. 82(2): 241–257. Vanneste SG, Van Wassenhove LN. 1995. An Integrated and Structured Approach to Improve Maintenance. European Journal of Operational Research. 82(2): 241–257.
6.
Zurück zum Zitat Campbell JD. 2001. Organización y Liderazgo Del Mantenimiento. TGP Hoshin. Madrid. Campbell JD. 2001. Organización y Liderazgo Del Mantenimiento. TGP Hoshin. Madrid.
7.
Zurück zum Zitat Riis J, Luxhoj J, Thorsteinsson U. 1997. A Situational Maintenance Model. International Journal of Quality and Reliability Management. 14(4):349–366. Riis J, Luxhoj J, Thorsteinsson U. 1997. A Situational Maintenance Model. International Journal of Quality and Reliability Management. 14(4):349–366.
8.
Zurück zum Zitat Duffuaa S, Raouf A, Dixon Campbell J. 2000. Sistemas De Mantenimiento. Planificación y Control. Ed. Limusa. México. Duffuaa S, Raouf A, Dixon Campbell J. 2000. Sistemas De Mantenimiento. Planificación y Control. Ed. Limusa. México.
9.
Zurück zum Zitat Hassanain MA, Froese TM, Vanier DJ. 2001. Development of a Maintenance Management Model Based on IAI Standards. Artificial Intelligence in Engineering. 15: 177–193. Hassanain MA, Froese TM, Vanier DJ. 2001. Development of a Maintenance Management Model Based on IAI Standards. Artificial Intelligence in Engineering. 15: 177–193.
10.
Zurück zum Zitat Tsang A. 2002. Strategic Dimensions of Maintenance Management. Journal of Quality in Maintenance Engineering. 8(1): 7–39. Tsang A. 2002. Strategic Dimensions of Maintenance Management. Journal of Quality in Maintenance Engineering. 8(1): 7–39.
11.
Zurück zum Zitat Waeyenbergh G, Pintelon L. 2002. A Framework for Maintenance Concept Development. International Journal of Production Economics. 77: 299–313. Waeyenbergh G, Pintelon L. 2002. A Framework for Maintenance Concept Development. International Journal of Production Economics. 77: 299–313.
12.
Zurück zum Zitat Pramod VR, Devadasan SR, Muthu S, Jagathyraj VP, Dhakshina MG. 2006. Integrating TPM and QFD for Improving Quality in Maintenance Engineering. Journal of Quality in Maintenance Engineering. 12(2):1355–2511. Pramod VR, Devadasan SR, Muthu S, Jagathyraj VP, Dhakshina MG. 2006. Integrating TPM and QFD for Improving Quality in Maintenance Engineering. Journal of Quality in Maintenance Engineering. 12(2):1355–2511.
13.
Zurück zum Zitat Söderholm P, Holmgren M, Klefsjö B. 2007. A Process View of Maintenance and its Stakeholders. Journal of Quality in Maintenance Engineering. 13(1):19–32. Söderholm P, Holmgren M, Klefsjö B. 2007. A Process View of Maintenance and its Stakeholders. Journal of Quality in Maintenance Engineering. 13(1):19–32.
14.
Zurück zum Zitat Crespo Márquez A. 2007. The Maintenance Management Framework. Models and Methods for Complex Systems Maintenance. Springer. United Kingdom. Crespo Márquez A. 2007. The Maintenance Management Framework. Models and Methods for Complex Systems Maintenance. Springer. United Kingdom.
15.
Zurück zum Zitat López MA, Crespo Márquez A. 2011. Modelling a Maintenance Management Framework Based on PAS 55 Standard. Quality and Reliability Engineering International. John Wiley & Sons, Ltd. 27(6):805–820. López MA, Crespo Márquez A. 2011. Modelling a Maintenance Management Framework Based on PAS 55 Standard. Quality and Reliability Engineering International. John Wiley & Sons, Ltd. 27(6):805–820.
16.
Zurück zum Zitat Crespo Márquez A, Benoit I. 2006. Editorial Special issue on e-maintenance. Computers in Industry. 57:473–475. Crespo Márquez A, Benoit I. 2006. Editorial Special issue on e-maintenance. Computers in Industry. 57:473–475.
17.
Zurück zum Zitat Mishra PR, Anand D, Kodali R. 2006. Development of a Framework for World-Class Maintenance Systems. Journal of Advanced Manufacturing Systems. 5(2):141–165. Mishra PR, Anand D, Kodali R. 2006. Development of a Framework for World-Class Maintenance Systems. Journal of Advanced Manufacturing Systems. 5(2):141–165.
18.
Zurück zum Zitat Iung B, Levrat E, Crespo Márquez A, Erbe H. 2009. Conceptual framework for e-maintenance: Illustration by e-Maintenance technologies and platforms. Annual Reviews in Control 33:220–229. Iung B, Levrat E, Crespo Márquez A, Erbe H. 2009. Conceptual framework for e-maintenance: Illustration by e-Maintenance technologies and platforms. Annual Reviews in Control 33:220–229.
19.
Zurück zum Zitat Muller A, Crespo Márquez A, Iung B. 2008. On the concept of e-maintenance: Review and current research. Reliability Engineering and System Safety. 93:1165–1187. Muller A, Crespo Márquez A, Iung B. 2008. On the concept of e-maintenance: Review and current research. Reliability Engineering and System Safety. 93:1165–1187.
20.
Zurück zum Zitat Emmanouilidis C, Liyanage JP, Jantunen E. 2009. Mobile solutions for engineering asset and maintenance management. Journal of Quality in Maintenance Engineering. 15(1):92–105. Emmanouilidis C, Liyanage JP, Jantunen E. 2009. Mobile solutions for engineering asset and maintenance management. Journal of Quality in Maintenance Engineering. 15(1):92–105.
21.
Zurück zum Zitat Campbell DA, Sarker S, Valacich JS. 2006. Collaboration using mobile technologies: when is it essential? Proceedings of the International Conference on Mobile Business (ICMB’06), IEEE, Copenhagen. Campbell DA, Sarker S, Valacich JS. 2006. Collaboration using mobile technologies: when is it essential? Proceedings of the International Conference on Mobile Business (ICMB’06), IEEE, Copenhagen.
22.
Zurück zum Zitat Han T, Yang BS. 2006. Development of an e-maintenance system integrating advanced techniques. Computers in Industry. 57:569–580. Han T, Yang BS. 2006. Development of an e-maintenance system integrating advanced techniques. Computers in Industry. 57:569–580.
23.
Zurück zum Zitat Ucar M, Robin GQ. 2005. E-maintenance in support of e-automated manufacturing systems. Journal of the Chinese Institute of Industrial Engineers. 22(1):1–10. Ucar M, Robin GQ. 2005. E-maintenance in support of e-automated manufacturing systems. Journal of the Chinese Institute of Industrial Engineers. 22(1):1–10.
24.
Zurück zum Zitat Murthy DNP, Jack N. 2009. Warranty and Maintenance in Handbook on Maintenance Engineering and Management. Springer Verlag. London. Pp. 461–478. Murthy DNP, Jack N. 2009. Warranty and Maintenance in Handbook on Maintenance Engineering and Management. Springer Verlag. London. Pp. 461–478.
25.
Zurück zum Zitat Murthy DNP, Blischke WR. 2000. Strategic warranty management - a life cycle approach. IEEE Trans. on Engineering Management. 47:40–54. Murthy DNP, Blischke WR. 2000. Strategic warranty management - a life cycle approach. IEEE Trans. on Engineering Management. 47:40–54.
26.
Zurück zum Zitat Murthy DNP, Blischke WR. 2005. Warranty management and product manufacturing. Springer-Verlag London Limited. Pp. 302 + xviii. ISBN 1852339330. Murthy DNP, Blischke WR. 2005. Warranty management and product manufacturing. Springer-Verlag London Limited. Pp. 302 + xviii. ISBN 1852339330.
27.
Zurück zum Zitat González-Prida V, Crespo Márquez A. 2010. Book Review: Reliability Engineering. Warranty Management and Product Manufacture (By D.N.P. Murthy and W.R. Blischke). Production Planning & Control: The Management of Operations. 21(7):720–721. González-Prida V, Crespo Márquez A. 2010. Book Review: Reliability Engineering. Warranty Management and Product Manufacture (By D.N.P. Murthy and W.R. Blischke). Production Planning & Control: The Management of Operations. 21(7):720–721.
28.
Zurück zum Zitat Feldmann CG. 1998. The Practical Guide to Business Process Reengineering Using IDEF0. Dorset House Publishing. Feldmann CG. 1998. The Practical Guide to Business Process Reengineering Using IDEF0. Dorset House Publishing.
29.
Zurück zum Zitat Giaglis GM. 2001. A Taxonomy of Business Process Modelling and Information Systems Modelling Techniques. The International Journal of Flexible Manufacturing Systems: 13:209–228. Giaglis GM. 2001. A Taxonomy of Business Process Modelling and Information Systems Modelling Techniques. The International Journal of Flexible Manufacturing Systems: 13:209–228.
30.
Zurück zum Zitat IEEE Std. 1998. IEEE Standard for Functional Modelling Language-Syntax and Semantics for IDEF0. New York. IEEE Std 1320.1. IEEE Std. 1998. IEEE Standard for Functional Modelling Language-Syntax and Semantics for IDEF0. New York. IEEE Std 1320.1.
31.
Zurück zum Zitat Kim SH, Jang KJ. 2002. Designing performance analysis and IDEF0 for enterprise modelling in BPR. Int. J. Production Economics 76:121–133. Kim SH, Jang KJ. 2002. Designing performance analysis and IDEF0 for enterprise modelling in BPR. Int. J. Production Economics 76:121–133.
32.
Zurück zum Zitat Mihok L. 2004. Quality management systems—New approach by ISO 9000/2000. Metalurgija 3:193–198. ISSN 0543-5846. Mihok L. 2004. Quality management systems—New approach by ISO 9000/2000. Metalurgija 3:193–198. ISSN 0543-5846.
33.
Zurück zum Zitat European Standard. 2008. EN-ISO 9000. Quality Management System. European Committee for Standardization, Brussels. European Standard. 2008. EN-ISO 9000. Quality Management System. European Committee for Standardization, Brussels.
34.
Zurück zum Zitat Koç M, Ni J, Lee J, Bandyopadhyay P. 2003. Introduction of e-manufacturing. 31st North American Manufacturing Research Conference (NAMRC), Hamilton, Canada. Koç M, Ni J, Lee J, Bandyopadhyay P. 2003. Introduction of e-manufacturing. 31st North American Manufacturing Research Conference (NAMRC), Hamilton, Canada.
35.
Zurück zum Zitat Murthy DNP, Blischke WR, Kakouros S, Kuettner D. 2007. Changing the way we think about warranty management. Warranty Week. Murthy DNP, Blischke WR, Kakouros S, Kuettner D. 2007. Changing the way we think about warranty management. Warranty Week.
Metadaten
Titel
Learning from Maintenance Management Models
verfasst von
Vicente González-Prida Díaz
Adolfo Crespo Márquez
Copyright-Jahr
2014
DOI
https://doi.org/10.1007/978-3-319-03710-3_4

Neuer Inhalt