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Erschienen in:

2015 | OriginalPaper | Buchkapitel

Open Service Innovation: Literature Review and Directions for Future Research

verfasst von : Alexander Alexiev, Brian Tjemkes, Marc Bahlmann, Ard-Pieter de Man, Hajar Siamar

Erschienen in: The Handbook of Service Innovation

Verlag: Springer London

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Abstract

Open service innovation enables business service firms to realize service innovations through engaging in external partnerships. The results of a review of studies investigating open innovation in a business service context indicate that prior work (1) primarily drew on a learning lens to explain service innovation and (2) adopted three levels of analysis, that is, alliance, alliance portfolio, and network, resulting in three disconnected research streams. In this chapter, we review each research stream and suggest future research opportunities. In addition, we suggest that factors tied to the three analysis levels directly and interactively influence service innovation. Therefore, we propose a multi-level open service innovation framework that can guide future research.

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Vorheriges Kapitel Service Innovation: A Review of the Literature

Nächstes Kapitel Towards an Understanding of Open Innovation in Services: Beyond the Firm and Towards Relational Co-creation

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Titel: Open Service Innovation: Literature Review and Directions for Future Research
verfasst von: Alexander Alexiev
Brian Tjemkes
Marc Bahlmann
Ard-Pieter de Man
Hajar Siamar
Verlag: Springer London
Buch: The Handbook of Service Innovation
Print ISBN: 978-1-4471-6589-7

Electronic ISBN: 978-1-4471-6590-3

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-1-4471-6590-3_3

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