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1999 | Buch

Business Process Design and Quality Management Kapitel lesen Erstes Kapitel lesen

Quality-Oriented Design of Business Processes

verfasst von: Kai Mertins, Roland Jochem

Verlag: Springer US

Enthalten in: Professional Book Archive

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Über dieses Buch

Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design.
Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes.
The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.

Inhaltsverzeichnis

Frontmatter
Chapter 1. Business Process Design and Quality Management
Abstract
The systems theory provides definitions for abstract views of any aspects of a system. A system is an arrangement of objects, i.e., elements that interact and that are marked off from the environment by the systems boundary [Rie78, Pat82]. The figures that cross the boundary in either direction are the system’s input and output (Figure 1).
Kai Mertins, Roland Jochem
Chapter 2. Requirements of Business Process Design
Abstract
The goal of business process design is to improve the customer orientation — especially by way of reducing processing times and improving the output regarding quality, delivery and costs. The new design of business processes may result in utilizing the integrative potentials of information processing technology, in integrating quality management, in improving the efficiency of the organization, and in incorporating indicators to illustrate cost structures. Business process should be oriented towards the corporate goals and the market requirements. The complexity should be reduced drastically. This will make business processes to a central element. The design of the organizational structure, the quality management system, the cost structures, the controlling system and the information systems should then be aligned with the business processes.
Kai Mertins, Roland Jochem
Chapter 3. Quality-Oriented Design of Business Processes
Abstract
To fulfill and to apply the requirements of quality-oriented business process design described in chapter 2 the business processes and the quality aspects are to be described with a modeling language. In this chapter, we describe the standardized modeling language of Integrated Enterprise Modeling (IEM) that supports an object-oriented, comprehensible description of business processes as basis of planning and conducting QM activities. This results in an increase of the quality of the corporate planning process.
Kai Mertins, Roland Jochem
Chapter 4. Modeling Rules for Quality-Oriented Design of Business Processes
Abstract
The use of methods to model business processes or certain parts or aspects of companies (e.g., quality management) in light of an increase in the complexity of planning tasks is almost compelling. Models contribute decisively to the control of tasks and efficient and optimal results. The necessity of modeling is based on the increasing communication requirements of management, corporate planning, supporting and concerned areas. This requirement can be fulfilled by models that serve as a common basis for discussions. The purposive and efficient application of modeling methods is usually only possible if the participants have a wide range of experience with the used methods.
Kai Mertins, Roland Jochem
Chapter 5. Computer-Based Tool
Abstract
To design business processes it is necessary to collect information on the quality of processes, on whether and how processes can be controlled, on responsibilities, process optimization, process costs, environmental compatibility and on comparisons of processes (process benchmarking). The required data and structures and the models of the organizational structure and the process organization are often alike or similar. A computer-based tool for business process modeling and design must take these different views into consideration. It has to enable users to utilize the collected data and the models over and beyond the immediate task.
Kai Mertins, Roland Jochem
Chapter 6. Model-Based Development of Quality Management Documents
Abstract
This chapter describes a method to create quality management documents on the basis of an appropriate model. This model is developed with the modeling language, the reference models and the model libraries of chapter 3, and the modeling rules of chapter 4 and is supported by the tool of chapter 5. The steps of implementation and Certification of a QM System are described. The related case study which describes the application of method and implementation procedure is shown in chapter 7.
Kai Mertins, Roland Jochem
Chapter 7. Case Study
Abstract
This chapter illustrates the application of the modeling language (chapter 3), the modeling rules (chapter 4) and the computer-based tool (chapter 5) with a sample project that was carried out at the pilot plant ADITEC (Demonstration Laboratory for Integrated Manufacturing Technology in Aachen). The plant embodies a manufacturing factory that contains most of the systems and the equipment that are used to manufacture goods. As a pilot plant it cooperates closely with research institutes.
Kai Mertins, Roland Jochem
Chapter 8. Standardization
Abstract
In the course of the QCIM project the studies and results regarding Quality-Oriented Enterprise Modeling und the IEM Method (see chapter 3) were presented to the appropriate national, European and international standardization groups that dealt with this topic. The working documents that were introduced are currently either being discussed or are available as proposed standards or pre-standards (cf. List of Standards in annex B). An overview of the concerned national and international standardization groups is presented in Figure 74. In the following chapter we describe into which standardization groups the studies on Quality-Oriented Enterprise Modeling and IEM Method were introduced and which standards were developed or can be expected.
Kai Mertins, Roland Jochem
Chapter 9. Summary
Abstract
Radical organizational changes, i.e., the elimination of complete management levels, have shown that products can leave a company on schedule and with appropriate costs and quality without expensive labor management.
Kai Mertins, Roland Jochem
Backmatter
Metadaten
Titel
Quality-Oriented Design of Business Processes
verfasst von
Kai Mertins
Roland Jochem
Copyright-Jahr
1999
Verlag
Springer US
Electronic ISBN
978-1-4615-5071-6
Print ISBN
978-1-4613-7306-3
DOI
https://doi.org/10.1007/978-1-4615-5071-6