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2020 | OriginalPaper | Buchkapitel

Production Management as-a-Service: A Softbot Approach

verfasst von : Brunno Abner, Ricardo J. Rabelo, Saulo P. Zambiasi, David Romero

Erschienen in: Advances in Production Management Systems. Towards Smart and Digital Manufacturing

Verlag: Springer International Publishing

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Abstract

Production management involves many activities. In order to deal with Industry 4.0 requirements, many systems have developed solutions to gather real-time information from the shopfloor for more reliable decision-making. Empirical studies have been showing that this has created a tremendous overload of information to be handled by managers, causing stress, incorrect analyses and sometimes guessing-based decision-making, especially in SMEs. Using data analytics and maturity models concepts, this work shows Livia, a softbot with chatting capabilities. Deployed in a cloud and working on companies’ shopfloor information got via a MES system, Livia helps managers to identify their main problems, suggests corrective actions, and proactively performs many supporting actions. Results are presented and discussed in the end.

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Vorheriges Kapitel Improving the Safety of Using Didactic Setups by Applying Augmented Reality

Nächstes Kapitel Knowledge Strategies for Organization 4.0 – A Workforce Centric Approach

https://www.harbor.com.br/.

https://cmmiinstitute.com/.

The name Livia comes from the union of LiveMES with the intelligent analysis words.

ARISA NEST tool for softbots derivation – https://arisa.com.br/ [in Portuguese].

https://web.archive.org/web/20070715113602/http://www.alicebot.org/press_releases/2001/aiml10.html.

All the conversations and figures’ texts were translated ipsis litteris to English only for the purpose of this paper. All the liveMES and Livia user interfaces are written in Portuguese.

A work center can embrace one or more machines, depending on local installations.

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Titel: Production Management as-a-Service: A Softbot Approach
verfasst von: Brunno Abner
Ricardo J. Rabelo
Saulo P. Zambiasi
David Romero
Verlag: Springer International Publishing
Buch: Advances in Production Management Systems. Towards Smart and Digital Manufacturing
Print ISBN: 978-3-030-57996-8

Electronic ISBN: 978-3-030-57997-5

Copyright-Jahr: 2020
DOI: https://doi.org/10.1007/978-3-030-57997-5_3

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