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2020 | OriginalPaper | Buchkapitel

Towards a Context-Aware Knowledge Model for Smart Service Systems

verfasst von : Dinh Thang Le, Thanh Thoa Pham Thi, Cuong Pham-Nguyen, Le Nguyen Hoai Nam

Erschienen in: Computational Collective Intelligence

Verlag: Springer International Publishing

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Abstract

The advancement of the Internet of things, big data, and mobile computing leads to the need for smart services that enable the context awareness and the adaptability to their changing contexts. Today, designing a smart service system is a complex task due to the lack of an adequate model support in awareness and pervasive environment. In this paper, we present a context-aware knowledge model for smart service systems that organizes the domain and context-aware knowledge into knowledge components based on the three levels of services: Services, Service system and Network of service systems. The context-aware knowledge model for smart service systems integrates all the information and knowledge related to smart services, knowledge components and context awareness that can play a key role for any framework, infrastructure, or applications deploying smart services. To demonstrate the approach, a case study about a chatbot as a smart service for customer support is presented.

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Titel: Towards a Context-Aware Knowledge Model for Smart Service Systems
verfasst von: Dinh Thang Le
Thanh Thoa Pham Thi
Cuong Pham-Nguyen
Le Nguyen Hoai Nam
Verlag: Springer International Publishing
Buch: Computational Collective Intelligence
Print ISBN: 978-3-030-63006-5

Electronic ISBN: 978-3-030-63007-2

Copyright-Jahr: 2020
DOI: https://doi.org/10.1007/978-3-030-63007-2_60

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