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2017 | OriginalPaper | Buchkapitel

Business Process Comparison: A Methodology and Case Study

verfasst von : Alifah Syamsiyah, Alfredo Bolt, Long Cheng, Bart F. A. Hompes, R. P. Jagadeesh Chandra Bose, Boudewijn F. van Dongen, Wil M. P. van der Aalst

Erschienen in: Business Information Systems

Verlag: Springer International Publishing

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Abstract

Business processes often exhibit a high degree of variability. Process variants may manifest due to the differences in the nature of clients, heterogeneity in the type of cases, etc. Through the use of process mining techniques, one can benefit from historical event data to extract non-trivial knowledge for improving business process performance. Although some research has been performed on supporting process comparison within the process mining context, applying process comparison in practice is far from trivial. Considering all comparable attributes, for example, leads to an exponential number of possible comparisons. In this paper we introduce a novel methodology for applying process comparison in practice. We successfully applied the methodology in a case study within Xerox Services, where a forms handling process was analyzed and actionable insights were obtained by comparing different process variants using event data.

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Vorheriges Kapitel Subgroup Discovery in Process Mining

Nächstes Kapitel A Smart Energy Platform for the Internet of Things – Motivation, Challenges, and Solution Proposal

See http://processmining.org and http://promtools.org.

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Titel: Business Process Comparison: A Methodology and Case Study
verfasst von: Alifah Syamsiyah
Alfredo Bolt
Long Cheng
Bart F. A. Hompes
R. P. Jagadeesh Chandra Bose
Boudewijn F. van Dongen
Wil M. P. van der Aalst
Verlag: Springer International Publishing
Buch: Business Information Systems
Print ISBN: 978-3-319-59335-7

Electronic ISBN: 978-3-319-59336-4

Copyright-Jahr: 2017
DOI: https://doi.org/10.1007/978-3-319-59336-4_18

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