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Erschienen in:
2014 | OriginalPaper | Buchkapitel
How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case
verfasst von : Béatrix Barafort, Anne Rousseau, Eric Dubois
Erschienen in: Systems, Software and Services Process Improvement
Verlag: Springer Berlin Heidelberg
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A design science research method can be applied for designing innovative services. In our research and technology organization, a macro-process model underlying activities of this method is formalized for governing innovative services. It is refined continuously according to current Research, Development and Innovation (RDI) activities such as the Tudor’s IT Process Assessment (TIPA®): an open framework for assessing and improving IT service management processes. The TIPA for ITIL (IT Infrastructure Library) case illustrates how this innovative framework has gone through all over the innovation chain.