Enhancing web search in the medical domain via query clarification

The majority of Internet users search for medical information online; however, many do not have an adequate medical vocabulary. Users might have difficulties finding the most authoritative and useful information because they are unfamiliar with the appropriate medical expressions describing their condition; consequently, they are unable to adequately satisfy their information need. We investigate the utility of bridging the gap between layperson and expert vocabularies; our approach adds the most appropriate expert expression to queries submitted by users, a task we call query clarification. We evaluated the impact of query clarification. Using three different synonym mappings and conducting two task-based retrieval studies, users were asked to answer medically-related questions using interleaved results from a major search engine. Our results show that the proposed system was preferred by users and helped them answer medical concerns correctly more often, with up to a 7 % increase in correct answers over an unmodified query. Finally, we introduce a supervised classifier to select the most appropriate synonym mapping for each query, which further increased the fraction of correct answers (12 %).