2002 | OriginalPaper | Buchkapitel
Knowledge or Information
What makes the difference?
verfasst von : Ewa Braf
Erschienen in: Organizational Semiotics
Verlag: Springer US
Enthalten in: Professional Book Archive
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In the past few years there has been an intensive debate about knowledge and knowledge management. One way to deal with knowledge and its management is by the use of information technology (IT). In this way organisations are supposed to record and store the workers’ knowledge in databases and the like. From these so-called “knowledge systems” co-workers are supposed to obtain knowledge they need in order to do their work. However, what is really stored in those knowledge systems? Is it knowledge, or just information? What is the difference between knowledge and information? Is there always a difference? One related question concerns whether it is any difference between “having knowledge” and “having information”? This paper does not give any definitive answer to the questions stated but it elaborates on and gives a suggestion of how we may distinguish between the two notions.