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2019 | OriginalPaper | Buchkapitel

Chasing the Chatbots

Directions for Interaction and Design Research

verfasst von : Lara S. G. Piccolo, Martino Mensio, Harith Alani

Erschienen in: Internet Science

Verlag: Springer International Publishing

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Abstract

Big tech-players have been successful in pushing the chatbots forward. Investments in the technology are growing fast, as well as the number of users and applications available. Instead of driving investments towards a successful diffusion of the technology, user-centred studies are currently chasing the popularity of chatbots. A literature analysis evidences how recent this research topic is, and the predominance of technical challenges rather than understanding users’ perceptions, expectations and contexts of use. Looking for answers to interaction and design questions raised in 2007, when the presence of clever computers in everyday life had been predicted for the year 2020, this paper presents a panorama of the recent literature, revealing gaps and pointing directions for further user-centred research.

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Nächstes Kapitel Chatbot Personalities Matters

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As informed by ACM at https://dl.acm.org/advsearch.cfm.

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Titel: Chasing the Chatbots
verfasst von: Lara S. G. Piccolo
Martino Mensio
Harith Alani
Verlag: Springer International Publishing
Buch: Internet Science
Print ISBN: 978-3-030-17704-1

Electronic ISBN: 978-3-030-17705-8

Copyright-Jahr: 2019
DOI: https://doi.org/10.1007/978-3-030-17705-8_14

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