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2020 | OriginalPaper | Buchkapitel

Analyzing eID Public Acceptance and User Preferences for Current Authentication Options in Estonia

verfasst von : Valentyna Tsap, Silvia Lips, Dirk Draheim

Erschienen in: Electronic Government and the Information Systems Perspective

Verlag: Springer International Publishing

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Abstract

Estonia is an advanced digital society where eID is considered as part of the critical infrastructure. With the current number of e-services that the state offers to citizens and businesses, more than 2/3 of citizens regularly use eID today. We investigate the reasons that stand behind its public acceptance. We have conducted a survey among Estonian eID users with 268 respondents to find out which of the existing eID authentication methods are preferred the most (smart cards, Mobile ID, cloud-based solutions, bank links, usernames and passwords, etc.) and what are the decisive factors for these preferences. We have presented and discussed the results by interpreting the data with a set of pre-defined eID public acceptance factors. The outcomes suggest that users prioritize convenience, speed, and security as well as availability of co-existing multiple authentication methods that suit them depending on the setting and circumstances. Moreover, we explain the importance of other contributing factors specific to the case of Estonia.

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Titel: Analyzing eID Public Acceptance and User Preferences for Current Authentication Options in Estonia
verfasst von: Valentyna Tsap
Silvia Lips
Dirk Draheim
Verlag: Springer International Publishing
Buch: Electronic Government and the Information Systems Perspective
Print ISBN: 978-3-030-58956-1

Electronic ISBN: 978-3-030-58957-8

Copyright-Jahr: 2020
DOI: https://doi.org/10.1007/978-3-030-58957-8_12

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