Skip to main content

2015 | OriginalPaper | Buchkapitel

4. Business Buying Behavior

verfasst von : Sabine Fließ, Wesley Johnston, Christina Sichtmann

Erschienen in: Fundamentals of Business-to-Business Marketing

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

The objective of this chapter is to explain the decision-making process underlying organizational-buying behavior. Three main questions are addressed: Who is the buyer? What is the meaning of organizational-buying behavior? What are the main factors affecting organizational-buying behavior? In addition, different theories of buying behavior are described that help the analysis of organizational-buying behavior.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Anhänge
Nur mit Berechtigung zugänglich
Fußnoten
1
Cf. Sect. 1.​1.​3.
 
2
Cf. Sect. 1.​1.
 
3
The activities of the seller are discussed as the “selling center” in the literature.
 
4
However, coercive power seems to be important for big buying centers.
 
5
However, the use of legitimate power is only attested by the study of Naumann and Reck (1982) as opposed to the finding of Patchen (1974) and Spekman (1979).
 
6
However, there seems to be no significant relationship between power strength and the purchase situation. There is no more use of power in new task situations than in straight rebuy situations.
 
Literatur
Zurück zum Zitat Adams, J. S. (1975). The structure and dynamics of behavior in organizational boundary roles. In M. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1175–1199). Chicago: Rand McNally. Adams, J. S. (1975). The structure and dynamics of behavior in organizational boundary roles. In M. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1175–1199). Chicago: Rand McNally.
Zurück zum Zitat Alejandro, T. B., Kowalkowski, C., da Silva Freire Ritter, J. G., Marchetti, R. Z., & Prado, P. H. (2011). Information search in complex industrial buying: Empirical evidence from Brazil. Industrial Marketing Management, 40(1), 17–27. Alejandro, T. B., Kowalkowski, C., da Silva Freire Ritter, J. G., Marchetti, R. Z., & Prado, P. H. (2011). Information search in complex industrial buying: Empirical evidence from Brazil. Industrial Marketing Management, 40(1), 17–27.
Zurück zum Zitat Anderson, P., & Chambers, T. M. (1985). A reward/measurement model of organizational buying behavior. Journal of Marketing, 49(2), 7–23. Anderson, P., & Chambers, T. M. (1985). A reward/measurement model of organizational buying behavior. Journal of Marketing, 49(2), 7–23.
Zurück zum Zitat Arndt, J. (1967). Word-of-mouth advertising and information communication. In D. F. Cox (Ed.), Risk taking and information handling in consumer behavior (pp. 188–239). Boston: Harvard University Press. Arndt, J. (1967). Word-of-mouth advertising and information communication. In D. F. Cox (Ed.), Risk taking and information handling in consumer behavior (pp. 188–239). Boston: Harvard University Press.
Zurück zum Zitat Bacharach, S. B., & Lawler, E. J. (1981). Power and politics in organizations. San Francisco: Jossey-Bass. Bacharach, S. B., & Lawler, E. J. (1981). Power and politics in organizations. San Francisco: Jossey-Bass.
Zurück zum Zitat Baker, M. J. (1975). Marketing new industrial products. London: Macmillan. Baker, M. J. (1975). Marketing new industrial products. London: Macmillan.
Zurück zum Zitat Barclay, D. (1991). Interdepartmental conflict in organizational buying. The impact of the organizational context. Journal of Marketing Research, 29, 145–59. Barclay, D. (1991). Interdepartmental conflict in organizational buying. The impact of the organizational context. Journal of Marketing Research, 29, 145–59.
Zurück zum Zitat Barzilai-Nahon, K. (2008). Toward a theory of network gatekeeping: A framework for exploring information control. Journal of the American Society for Information Science and Technology, 59(9), 1493–1512. Barzilai-Nahon, K. (2008). Toward a theory of network gatekeeping: A framework for exploring information control. Journal of the American Society for Information Science and Technology, 59(9), 1493–1512.
Zurück zum Zitat Bienstock, C. C., & Royne, M. B. (2007). The differential value of information in industrial purchasing decisions: Applying an economics of information framework. International Journal of Physical Distribution and Logistics Management, 37(5), 389–408. Bienstock, C. C., & Royne, M. B. (2007). The differential value of information in industrial purchasing decisions: Applying an economics of information framework. International Journal of Physical Distribution and Logistics Management, 37(5), 389–408.
Zurück zum Zitat Blau, J. R., & Alba, R. D. (1982). Empowering nets of participation. Administrative Science Quarterly, 27(3), 363–379. Blau, J. R., & Alba, R. D. (1982). Empowering nets of participation. Administrative Science Quarterly, 27(3), 363–379.
Zurück zum Zitat Boissevain, J. (1974). Friends of friends. Manipulators and coalitions. Oxford: Blackwell. Boissevain, J. (1974). Friends of friends. Manipulators and coalitions. Oxford: Blackwell.
Zurück zum Zitat Bonoma, T. V. (1982). Major sales. Who really does the buying? Harvard Business Review, 60(3), 111–119. Bonoma, T. V. (1982). Major sales. Who really does the buying? Harvard Business Review, 60(3), 111–119.
Zurück zum Zitat Bonoma, T. V., & Johnston, W. J. (1978). The social psychology of industrial buying and selling. Industrial Marketing Management, 7(4), 213–224. Bonoma, T. V., & Johnston, W. J. (1978). The social psychology of industrial buying and selling. Industrial Marketing Management, 7(4), 213–224.
Zurück zum Zitat Bonoma, T. V., Zaltman, G., & Johnston, W. J. (1977). Industrial buying behavior. Cambridge: Marketing Science Institute. Bonoma, T. V., Zaltman, G., & Johnston, W. J. (1977). Industrial buying behavior. Cambridge: Marketing Science Institute.
Zurück zum Zitat Bradford, K., & Weitz, B. (2009). Salespersons’ management of conflict in buyer-seller relationships. Journal of Personal Selling and Sales Management, 29(1), 25–42. Bradford, K., & Weitz, B. (2009). Salespersons’ management of conflict in buyer-seller relationships. Journal of Personal Selling and Sales Management, 29(1), 25–42.
Zurück zum Zitat Brass, D. J. (1984). Being in the right place. A structural analysis of individual influence in an organization. Administrative Science Quarterly, 29(4), 518–539. Brass, D. J. (1984). Being in the right place. A structural analysis of individual influence in an organization. Administrative Science Quarterly, 29(4), 518–539.
Zurück zum Zitat Brass, D. J., & Burkhardt, M. E. (1993). Potential power and power use. An investigation of structure and behavior. Academy of Management Journal, 36(3), 441–470. Brass, D. J., & Burkhardt, M. E. (1993). Potential power and power use. An investigation of structure and behavior. Academy of Management Journal, 36(3), 441–470.
Zurück zum Zitat Brass, D. J., & Krackhardt, D. M. (2012). Power, politics and social networks in organizations. In G. R. Ferris (Ed.), Politics in organizations: Theory and research considerations (pp. 355–376). New York: Routledge. Brass, D. J., & Krackhardt, D. M. (2012). Power, politics and social networks in organizations. In G. R. Ferris (Ed.), Politics in organizations: Theory and research considerations (pp. 355–376). New York: Routledge.
Zurück zum Zitat Bristor, J. M. (1988). Coalitions in organizational purchasing. An application of network analysis. Advance in Consumer Research, 15, 563–568. Bristor, J. M. (1988). Coalitions in organizational purchasing. An application of network analysis. Advance in Consumer Research, 15, 563–568.
Zurück zum Zitat Bristor, J. M. (1993). Influence strategies in organizational buying. The importance of connections to the right people in the right places. Journal of Business-to-Business Marketing, 1(1), 63–98. Bristor, J. M. (1993). Influence strategies in organizational buying. The importance of connections to the right people in the right places. Journal of Business-to-Business Marketing, 1(1), 63–98.
Zurück zum Zitat Bristor, J. M., & Ryan, M. J. (1987). The buying center is dead. Long live the buying center. Advance in Consumer Research, 14, 255–258. Bristor, J. M., & Ryan, M. J. (1987). The buying center is dead. Long live the buying center. Advance in Consumer Research, 14, 255–258.
Zurück zum Zitat Chertkoff, J. M., & Esser, J. K. (1976). A review of some experiments in explicit bargaining. Journal of Experimental Social Psychology, 12(5), 464–486. Chertkoff, J. M., & Esser, J. K. (1976). A review of some experiments in explicit bargaining. Journal of Experimental Social Psychology, 12(5), 464–486.
Zurück zum Zitat Claycomb, C., & Frankwick, G. L. (2010). Buyers’ perspectives of buyer-seller relationship development. Industrial Marketing Management, 39(2), 252–263. Claycomb, C., & Frankwick, G. L. (2010). Buyers’ perspectives of buyer-seller relationship development. Industrial Marketing Management, 39(2), 252–263.
Zurück zum Zitat Cooley, J. R., Jackson, D. W., Jr., & Ostrom, L. L. (1978). Relative power in industrial buying decisions. Journal of Purchasing and Materials Management, 14(1), 18–20. Cooley, J. R., Jackson, D. W., Jr., & Ostrom, L. L. (1978). Relative power in industrial buying decisions. Journal of Purchasing and Materials Management, 14(1), 18–20.
Zurück zum Zitat Corfman, K. P., & Lehmann, D. R. (1984). Models of cooperative group decision-making and relative influence. Journal of Consumer Research, 14(1), 1–13. Corfman, K. P., & Lehmann, D. R. (1984). Models of cooperative group decision-making and relative influence. Journal of Consumer Research, 14(1), 1–13.
Zurück zum Zitat Cox, D. F. (1967). Risk handling in consumer behavior. An intensive study of two cases. In D. F. Cox (Ed.), Risk taking and information handling in consumer behavior (pp. 34–81). Boston: Harvard University Press. Cox, D. F. (1967). Risk handling in consumer behavior. An intensive study of two cases. In D. F. Cox (Ed.), Risk taking and information handling in consumer behavior (pp. 34–81). Boston: Harvard University Press.
Zurück zum Zitat Dahl, R. A. (1957). The concept of power. Behavioral Science, 2(3), 201–215. Dahl, R. A. (1957). The concept of power. Behavioral Science, 2(3), 201–215.
Zurück zum Zitat Dawes, P., Dowling, G., & Patterson, P. (1992). Factors affecting the structure of buying centers for the purchase of professional advisory services. International Journal of Research in Marketing, 9(3), 269–279. Dawes, P., Dowling, G., & Patterson, P. (1992). Factors affecting the structure of buying centers for the purchase of professional advisory services. International Journal of Research in Marketing, 9(3), 269–279.
Zurück zum Zitat De Reuver, R. (2006). The influence of organizational power on conflict dynamics. Personnel Review, 35(5), 589–603. De Reuver, R. (2006). The influence of organizational power on conflict dynamics. Personnel Review, 35(5), 589–603.
Zurück zum Zitat Dolberg, R. (1934). Theorie der Macht, Die Macht als soziale Grundtatsache und als Elementarbegriff der Wirtschaftswissenschaften. Wien: Österreichischer Wirtschaftsverlag. Dolberg, R. (1934). Theorie der Macht, Die Macht als soziale Grundtatsache und als Elementarbegriff der Wirtschaftswissenschaften. Wien: Österreichischer Wirtschaftsverlag.
Zurück zum Zitat Duncan, D. J. (1940). What motivates business buyers? Havard Business Review, 18(4), 448–454. Duncan, D. J. (1940). What motivates business buyers? Havard Business Review, 18(4), 448–454.
Zurück zum Zitat Edgeworth, F. Y. (1881). Mathematical psychics. London: Kegan Paul. Edgeworth, F. Y. (1881). Mathematical psychics. London: Kegan Paul.
Zurück zum Zitat Emerson, R. M. (1962). Power dependence relations. American Sociological Review, 27(1), 31–41. Emerson, R. M. (1962). Power dependence relations. American Sociological Review, 27(1), 31–41.
Zurück zum Zitat Esser, J. K., & Komorita, S. S. (1975). Reciprocity and concession-making in bargaining. Journal of Personality and Social Psychology, 31(5), 864–872. Esser, J. K., & Komorita, S. S. (1975). Reciprocity and concession-making in bargaining. Journal of Personality and Social Psychology, 31(5), 864–872.
Zurück zum Zitat Faris, C. W. (1967). Marketing segmentation and industrial buying behavior. Chicago: AMA. Faris, C. W. (1967). Marketing segmentation and industrial buying behavior. Chicago: AMA.
Zurück zum Zitat Farrell, M., & Schroder, B. (1999). Power and influence in the buying centre. European Journal of Marketing, 33(11/12), 1161–1170. Farrell, M., & Schroder, B. (1999). Power and influence in the buying centre. European Journal of Marketing, 33(11/12), 1161–1170.
Zurück zum Zitat Feldman, W., & Cardozo, R. (1969). The industrial revolution and models of buyer behavior. Journal of Purchasing, 5(4), 77–88. Feldman, W., & Cardozo, R. (1969). The industrial revolution and models of buyer behavior. Journal of Purchasing, 5(4), 77–88.
Zurück zum Zitat Fiol, M., O’Connor, E., & Aguinis, H. (2001). All for one and one for all? The development and transfer of power across organizational levels. Academy of Management Review, 26(2), 224–242. Fiol, M., O’Connor, E., & Aguinis, H. (2001). All for one and one for all? The development and transfer of power across organizational levels. Academy of Management Review, 26(2), 224–242.
Zurück zum Zitat Fließ, S. (2000). Industrielles Kaufverhalten. In M. Kleinaltenkamp & W. Plinke (Eds.), Technischer Vertrieb. Grundlagen des Business-to-Business-Marketing (2nd ed., pp. 251–370). Berlin: Springer. Fließ, S. (2000). Industrielles Kaufverhalten. In M. Kleinaltenkamp & W. Plinke (Eds.), Technischer Vertrieb. Grundlagen des Business-to-Business-Marketing (2nd ed., pp. 251–370). Berlin: Springer.
Zurück zum Zitat Frankwick, G., Ward, J., Hutt, M., & Reingen, P. (1994). Evolving patterns of organizational beliefs in the formation of strategy. Journal of Marketing, 58(2), 96–110. Frankwick, G., Ward, J., Hutt, M., & Reingen, P. (1994). Evolving patterns of organizational beliefs in the formation of strategy. Journal of Marketing, 58(2), 96–110.
Zurück zum Zitat French, J. R. P., & Raven, B. (1959). The bases of social power. In D. Cartwright (Ed.), Studies in social power (pp. 150–167). Ann Arbor: Institute for Social Research. French, J. R. P., & Raven, B. (1959). The bases of social power. In D. Cartwright (Ed.), Studies in social power (pp. 150–167). Ann Arbor: Institute for Social Research.
Zurück zum Zitat Garrido-Samaniego, M., & Gutierrez-Cillan, J. (2004). Determinants of influence and participation in the buying center: An analysis of Spanish industrial companies. Journal of Business and Industrial Marketing, 19(5), 320–336. Garrido-Samaniego, M., & Gutierrez-Cillan, J. (2004). Determinants of influence and participation in the buying center: An analysis of Spanish industrial companies. Journal of Business and Industrial Marketing, 19(5), 320–336.
Zurück zum Zitat Glock, C., & Hochrein, S. (2011). Purchasing organization and design: A literature review. Business Research, 4(2), 149–191. Glock, C., & Hochrein, S. (2011). Purchasing organization and design: A literature review. Business Research, 4(2), 149–191.
Zurück zum Zitat Granovetter, M. (1973). The strength of weak ties. American Journal of Sociology, 78(6), 1360–1380. Granovetter, M. (1973). The strength of weak ties. American Journal of Sociology, 78(6), 1360–1380.
Zurück zum Zitat Granovetter, M. (1982). The strength of weak ties. A network theory revised. In P. V. Marsden & N. Lin (Eds.), Social structure and network analysis (pp. 105–130). Beverly Hills: Sage. Granovetter, M. (1982). The strength of weak ties. A network theory revised. In P. V. Marsden & N. Lin (Eds.), Social structure and network analysis (pp. 105–130). Beverly Hills: Sage.
Zurück zum Zitat Gronhaug, K. (1976). Exploring environmental influences in organizational buying. Journal of Marketing Research, 13(3), 225–229. Gronhaug, K. (1976). Exploring environmental influences in organizational buying. Journal of Marketing Research, 13(3), 225–229.
Zurück zum Zitat Gummesson, E. (1978). Models of organizational buying behavior. Their relevance for professional service marketing. Marketing for Public Agencies' Organizational Buying Behavior, Proceedings, Senanque. Gummesson, E. (1978). Models of organizational buying behavior. Their relevance for professional service marketing. Marketing for Public Agencies' Organizational Buying Behavior, Proceedings, Senanque.
Zurück zum Zitat Hakansson, H., & Ostberg, C. (1975). Industrial marketing. An organizational problem? Industrial Marketing Management, 4(3), 113–123. Hakansson, H., & Ostberg, C. (1975). Industrial marketing. An organizational problem? Industrial Marketing Management, 4(3), 113–123.
Zurück zum Zitat Herbst, U., Voeth, M., & Meister, C. (2011). What do we know about buyer-seller negotiations in marketing research? A status quo analysis. Industrial Marketing Management, 40(6), 967–978. Herbst, U., Voeth, M., & Meister, C. (2011). What do we know about buyer-seller negotiations in marketing research? A status quo analysis. Industrial Marketing Management, 40(6), 967–978.
Zurück zum Zitat Hillier, T. J. (1975). Decision-making in the corporative industrial buying process. Industrial Marketing Management, 4, 99–106. Hillier, T. J. (1975). Decision-making in the corporative industrial buying process. Industrial Marketing Management, 4, 99–106.
Zurück zum Zitat Ibarra, H. (1993). Network centrality power and innovation involvement. Determinants of technical and administrative roles. Academy of Management Journal, 36(3), 471–501. Ibarra, H. (1993). Network centrality power and innovation involvement. Determinants of technical and administrative roles. Academy of Management Journal, 36(3), 471–501.
Zurück zum Zitat Johnston, W. J. (1981). Industrial buying behavior. A state of the art review. In B. M. Enis & K. J. Roering (Eds.), Review of marketing (pp. 75–88). Chicago: AMA. Johnston, W. J. (1981). Industrial buying behavior. A state of the art review. In B. M. Enis & K. J. Roering (Eds.), Review of marketing (pp. 75–88). Chicago: AMA.
Zurück zum Zitat Johnston, W. J., & Bonoma, T. V. (1981). The buying center: Structure and interaction patterns. Journal of Marketing, 45(3), 143–156. Johnston, W. J., & Bonoma, T. V. (1981). The buying center: Structure and interaction patterns. Journal of Marketing, 45(3), 143–156.
Zurück zum Zitat Johnston, W. J., & Lewin, J. E. (1996). Organizational buying behavior: Toward an integrative framework. Journal of Business Research, 35(1), 1–15. Johnston, W. J., & Lewin, J. E. (1996). Organizational buying behavior: Toward an integrative framework. Journal of Business Research, 35(1), 1–15.
Zurück zum Zitat Juha, M., & Pentti, J. (2008). Managing risks in organizational purchasing through adaptation of buying center structure and the buying process. Journal of Purchasing and Supply Management, 14(4), 253–262. Juha, M., & Pentti, J. (2008). Managing risks in organizational purchasing through adaptation of buying center structure and the buying process. Journal of Purchasing and Supply Management, 14(4), 253–262.
Zurück zum Zitat Kasulis, J. J., & Spekman, R. E. (1980). A framework for the use of power. European Journal of Marketing, 14(4), 180–191. Kasulis, J. J., & Spekman, R. E. (1980). A framework for the use of power. European Journal of Marketing, 14(4), 180–191.
Zurück zum Zitat Katz, E., & Lazarsfeld, P. F. (1955). Personal influence. The part played by people in the flow of mass communications. New York: Free Press. Katz, E., & Lazarsfeld, P. F. (1955). Personal influence. The part played by people in the flow of mass communications. New York: Free Press.
Zurück zum Zitat Kilduff, M., & Tsai, W. (2003). Social networks and organizations. London: Sage. Kilduff, M., & Tsai, W. (2003). Social networks and organizations. London: Sage.
Zurück zum Zitat Klöter, R., & Stuckstette, M. (1994). Vom Buying Center zum Buying Network? In M. Kleinaltenkamp & K. Schubert (Eds.), Netzwerkansätze im Business-to-Business-Marketing (pp. 125–154). Wiesbaden: Gabler. Klöter, R., & Stuckstette, M. (1994). Vom Buying Center zum Buying Network? In M. Kleinaltenkamp & K. Schubert (Eds.), Netzwerkansätze im Business-to-Business-Marketing (pp. 125–154). Wiesbaden: Gabler.
Zurück zum Zitat Kohli, A. K. (1989). Determinants of influence in organizational buying. A contingency approach. Journal of Marketing, 53(3), 50–65. Kohli, A. K. (1989). Determinants of influence in organizational buying. A contingency approach. Journal of Marketing, 53(3), 50–65.
Zurück zum Zitat Kohli, A., & Zaltman, G. (1988). Measuring multiple buying influences. Industrial Marketing Management, 17(3), 197–204. Kohli, A., & Zaltman, G. (1988). Measuring multiple buying influences. Industrial Marketing Management, 17(3), 197–204.
Zurück zum Zitat Kotter, J. P. (1985). Power and influence: Beyond formal authority. New York: Free Press. Kotter, J. P. (1985). Power and influence: Beyond formal authority. New York: Free Press.
Zurück zum Zitat Krapfel, R. E. (1982). An extended interpersonal influence model of organizational buying behavior. Journal of Business Research, 10(2), 147–157. Krapfel, R. E. (1982). An extended interpersonal influence model of organizational buying behavior. Journal of Business Research, 10(2), 147–157.
Zurück zum Zitat Laios, L., & Xideas, E. (1994). An empirical investigation of institutional and industrial purchasing structure. European Journal of Marketing, 28(4), 13–21. Laios, L., & Xideas, E. (1994). An empirical investigation of institutional and industrial purchasing structure. European Journal of Marketing, 28(4), 13–21.
Zurück zum Zitat Lancaster, G. A., & White, M. (1976). Industrial diffusion, adoption and communication. European Journal of Marketing, 10(5), 280–297. Lancaster, G. A., & White, M. (1976). Industrial diffusion, adoption and communication. European Journal of Marketing, 10(5), 280–297.
Zurück zum Zitat Lazarsfeld, P., Berelson, B., & Gaudet, H. (1948). The people’s choice. New York: Columbia University Press. Lazarsfeld, P., Berelson, B., & Gaudet, H. (1948). The people’s choice. New York: Columbia University Press.
Zurück zum Zitat Leek, S., & Mason, K. (2009). Network pictures: Building an holistic representation of a dyadic business-to-business relationship. IMP 2008: An Interactive Perspective on Business in Practice, 38(6), 599–607. Leek, S., & Mason, K. (2009). Network pictures: Building an holistic representation of a dyadic business-to-business relationship. IMP 2008: An Interactive Perspective on Business in Practice, 38(6), 599–607.
Zurück zum Zitat Leonidou, L. (2005). Industrial buyers’ influence strategies: Buying situation differences. Journal of Business and Industrial Marketing, 20(1), 33–42. Leonidou, L. (2005). Industrial buyers’ influence strategies: Buying situation differences. Journal of Business and Industrial Marketing, 20(1), 33–42.
Zurück zum Zitat Lewin, K. (1958). Group decision and social change. In E. E. Maccoby, T. M. Newcomb, & E. L. Hartly (Eds.), Readings in social psychology (3rd ed., pp. 197–211). New York: Holt, Rinehart and Winston. Lewin, K. (1958). Group decision and social change. In E. E. Maccoby, T. M. Newcomb, & E. L. Hartly (Eds.), Readings in social psychology (3rd ed., pp. 197–211). New York: Holt, Rinehart and Winston.
Zurück zum Zitat Lewin, J., & Donthu, N. (2005). The influence of purchase situation on buying center structure and involvement: A selected meta-analysis of organizational buying behavior research. Journal of Business Research, 58(10), 1381–1390. Lewin, J., & Donthu, N. (2005). The influence of purchase situation on buying center structure and involvement: A selected meta-analysis of organizational buying behavior research. Journal of Business Research, 58(10), 1381–1390.
Zurück zum Zitat Likert, R. (1961). New patterns of management. New York: McGraw-Hill. Likert, R. (1961). New patterns of management. New York: McGraw-Hill.
Zurück zum Zitat Likert, R. (1967). The human organization. New York: McGraw-Hill. Likert, R. (1967). The human organization. New York: McGraw-Hill.
Zurück zum Zitat March, J. G., & Simon, H. A. (1958). Organizations. New York: Wiley. March, J. G., & Simon, H. A. (1958). Organizations. New York: Wiley.
Zurück zum Zitat Martilla, J. A. (1971). Word-of-mouth communication in the industrial adaptation process. Journal of Marketing Research, 8, 173–178. Martilla, J. A. (1971). Word-of-mouth communication in the industrial adaptation process. Journal of Marketing Research, 8, 173–178.
Zurück zum Zitat Mattson, L., & Johanson, L. (2006). Discovering market networks. European Journal of Marketing, 40(3/4), 259–274. Mattson, L., & Johanson, L. (2006). Discovering market networks. European Journal of Marketing, 40(3/4), 259–274.
Zurück zum Zitat McQuiston, D. H. (1989). Novelty, complexity, and importance as causal determinants of industrial buyer behavior. Journal of Marketing, 53(2), 66–79. McQuiston, D. H. (1989). Novelty, complexity, and importance as causal determinants of industrial buyer behavior. Journal of Marketing, 53(2), 66–79.
Zurück zum Zitat Mechanic, D. (1964). Source of power of lower participants in complex organizations. In W. W. Cooper, H. J. Leavitt, & M. W. Shelly (Eds.), New perspectives in organization research (pp. 136–149). New York: Wiley. Mechanic, D. (1964). Source of power of lower participants in complex organizations. In W. W. Cooper, H. J. Leavitt, & M. W. Shelly (Eds.), New perspectives in organization research (pp. 136–149). New York: Wiley.
Zurück zum Zitat Möller, K. K., & Halinen, A. (1999). Business relationships and networks: Managerial challenge of network era. Industrial Marketing Management, 28(5), 413–427. Möller, K. K., & Halinen, A. (1999). Business relationships and networks: Managerial challenge of network era. Industrial Marketing Management, 28(5), 413–427.
Zurück zum Zitat Monge, P. R., & Contractor, N. S. (2001). Emergence of communication networks. In F. M. Jablin & L. Putnam (Eds.), The new handbook of organizational communication: Advances in theory, research, and methods (pp. 440–502). Thousand Oaks: Sage. Monge, P. R., & Contractor, N. S. (2001). Emergence of communication networks. In F. M. Jablin & L. Putnam (Eds.), The new handbook of organizational communication: Advances in theory, research, and methods (pp. 440–502). Thousand Oaks: Sage.
Zurück zum Zitat Moosmayer, D., Kunter, M., & Siems, F. (2012). Buying center roles from the seller’s perspective: Evidence from the chemical industry and managerial implications. Journal of International Business and Economics, 12(3), 12–20. Moosmayer, D., Kunter, M., & Siems, F. (2012). Buying center roles from the seller’s perspective: Evidence from the chemical industry and managerial implications. Journal of International Business and Economics, 12(3), 12–20.
Zurück zum Zitat Morris, M. H., & Freedman, S. M. (1984). Coalitions in organizational buying. Industrial Marketing Management, 13(2), 123–132. Morris, M. H., & Freedman, S. M. (1984). Coalitions in organizational buying. Industrial Marketing Management, 13(2), 123–132.
Zurück zum Zitat Nagle, T., & Holden, R. (1998). The strategy and tactics of pricing. Berlin: Springer. Nagle, T., & Holden, R. (1998). The strategy and tactics of pricing. Berlin: Springer.
Zurück zum Zitat Nash, J. (1950). The bargaining problem. Econometrica, 18(2), 155–162. Nash, J. (1950). The bargaining problem. Econometrica, 18(2), 155–162.
Zurück zum Zitat Naumann, E., & Reck, R. (1982). A buyer’s basis of power. Journal of Purchasing and Materials Management, 18, 8–14. Naumann, E., & Reck, R. (1982). A buyer’s basis of power. Journal of Purchasing and Materials Management, 18, 8–14.
Zurück zum Zitat Neumann, J., & Morgenstern, O. (1944). Theory of games and economic behavior. Princeton: Princeton University Press. Neumann, J., & Morgenstern, O. (1944). Theory of games and economic behavior. Princeton: Princeton University Press.
Zurück zum Zitat Parket, I. R. (1972). The effects of product perception on industrial buyer behavior. Industrial Marketing Management, 1(3), 339–345. Parket, I. R. (1972). The effects of product perception on industrial buyer behavior. Industrial Marketing Management, 1(3), 339–345.
Zurück zum Zitat Parket, R. (1973). The challenge from industrial buyer perception of product non-differentiation. Industrial Marketing Management, 2, 281–288. Parket, R. (1973). The challenge from industrial buyer perception of product non-differentiation. Industrial Marketing Management, 2, 281–288.
Zurück zum Zitat Patchen, M. (1974). The locus and basis of influence on organizational decisions. Organizational Behavior and Human Performance, 11(2), 195–221. Patchen, M. (1974). The locus and basis of influence on organizational decisions. Organizational Behavior and Human Performance, 11(2), 195–221.
Zurück zum Zitat Pavlou, P. A. (2002). Institution-based trust in interorganizational exchange relationships: The role of online B2B marketplaces on trust formation. The Journal of Strategic Information Systems, 11(3–4), 215–243. Pavlou, P. A. (2002). Institution-based trust in interorganizational exchange relationships: The role of online B2B marketplaces on trust formation. The Journal of Strategic Information Systems, 11(3–4), 215–243.
Zurück zum Zitat Pettigrew, A. M. (1972). Information control as a power resource. Sociology, 6(2), 187–204. Pettigrew, A. M. (1972). Information control as a power resource. Sociology, 6(2), 187–204.
Zurück zum Zitat Pfeffer, J. (1981). Power in organizations. Cambridge: Harper and Row. Pfeffer, J. (1981). Power in organizations. Cambridge: Harper and Row.
Zurück zum Zitat Pool, J. (1976). Coalition formation in small groups with incomplete communication networks. Journal of Personality and Social Psychology, 34(1), 82–91. Pool, J. (1976). Coalition formation in small groups with incomplete communication networks. Journal of Personality and Social Psychology, 34(1), 82–91.
Zurück zum Zitat Puri, S. J. (1992). Industrial vendor’s selling center. Implications for sales management. Journal of Business and Industrial Marketing, 7(3), 59–69. Puri, S. J. (1992). Industrial vendor’s selling center. Implications for sales management. Journal of Business and Industrial Marketing, 7(3), 59–69.
Zurück zum Zitat Puri, S. J., & Korgaonkar, P. (1991). Couple the buying and selling teams. Industrial Marketing Management, 20(4), 311–317. Puri, S. J., & Korgaonkar, P. (1991). Couple the buying and selling teams. Industrial Marketing Management, 20(4), 311–317.
Zurück zum Zitat Robinson, P. J., Faris, C. W., & Wind, Y. (1967). Industrial buying and creative marketing. Boston: Allyn and Bacon. Robinson, P. J., Faris, C. W., & Wind, Y. (1967). Industrial buying and creative marketing. Boston: Allyn and Bacon.
Zurück zum Zitat Rogers, E. M., & Agarwala-Rogers, R. (1976). Communication in organizations. New York: Free Press. Rogers, E. M., & Agarwala-Rogers, R. (1976). Communication in organizations. New York: Free Press.
Zurück zum Zitat Rogers, E. M., & Cartona, D. G. (1962). Methods of measuring opinion leadership. Public Opinion Quarterly, 26, 435–441. Rogers, E. M., & Cartona, D. G. (1962). Methods of measuring opinion leadership. Public Opinion Quarterly, 26, 435–441.
Zurück zum Zitat Ronchetto, J. R., Jr., Hut, M. D., & Reingen, P. H. (1989). Embedded influence patterns in organizational buying systems. Journal of Marketing, 53(4), 51–62. Ronchetto, J. R., Jr., Hut, M. D., & Reingen, P. H. (1989). Embedded influence patterns in organizational buying systems. Journal of Marketing, 53(4), 51–62.
Zurück zum Zitat Scheer, L. K., & Stern, L. W. (1992). The effect of influence type and performance outcomes on attitude toward the influencer. Journal of Marketing Research, 29(1), 128–142. Scheer, L. K., & Stern, L. W. (1992). The effect of influence type and performance outcomes on attitude toward the influencer. Journal of Marketing Research, 29(1), 128–142.
Zurück zum Zitat Schroder, H., Driver, M., & Streufert, S. (1966). Human information processing. New York: Holt, Rinehart and Winston. Schroder, H., Driver, M., & Streufert, S. (1966). Human information processing. New York: Holt, Rinehart and Winston.
Zurück zum Zitat Sheth, J. N. (1973). A model of industrial buyer behavior. Journal of Marketing, 37(4), 50–56. Sheth, J. N. (1973). A model of industrial buyer behavior. Journal of Marketing, 37(4), 50–56.
Zurück zum Zitat Smith, B. (2011). Turf wars: What the intra-organizational conflict literature may contribute to our understanding of marketing strategy implementation. Journal of Strategic Marketing, 19(1), 25–42. Smith, B. (2011). Turf wars: What the intra-organizational conflict literature may contribute to our understanding of marketing strategy implementation. Journal of Strategic Marketing, 19(1), 25–42.
Zurück zum Zitat Spekman, R. E. (1979). Influence and information. An exploratory investigation of the boundary role person’s basis of power. Academy of Management Journal, 22(1), 104–117. Spekman, R. E. (1979). Influence and information. An exploratory investigation of the boundary role person’s basis of power. Academy of Management Journal, 22(1), 104–117.
Zurück zum Zitat Spekman, R. E., & Ford, G. T. (1977). Perceptions of uncertainty within a buying group. Industrial Marketing Management, 6(6), 395–403. Spekman, R. E., & Ford, G. T. (1977). Perceptions of uncertainty within a buying group. Industrial Marketing Management, 6(6), 395–403.
Zurück zum Zitat Staehle, W. (1999). Management—eine verhaltenswissenschaftliche Perspektive (8th ed.). Munich: Vahlen. Staehle, W. (1999). Management—eine verhaltenswissenschaftliche Perspektive (8th ed.). Munich: Vahlen.
Zurück zum Zitat Stevenson, W. B., Pearce, J. L., & Porter, L. W. (1985). The concept of “coalition” in organizational theory and research. Academy of Management Review, 10(2), 256–268. Stevenson, W. B., Pearce, J. L., & Porter, L. W. (1985). The concept of “coalition” in organizational theory and research. Academy of Management Review, 10(2), 256–268.
Zurück zum Zitat Strauss, G. (1962). Tactics of lateral relationship. The purchasing agent. Administrative Science Quarterly, 7(2), 161–186. Strauss, G. (1962). Tactics of lateral relationship. The purchasing agent. Administrative Science Quarterly, 7(2), 161–186.
Zurück zum Zitat Tellefsen, T. (2006). Antecedents and consequences of buying center leadership. An emergent perspective. Journal of Business-to-Business Marketing, 13(1), 53–85. Tellefsen, T. (2006). Antecedents and consequences of buying center leadership. An emergent perspective. Journal of Business-to-Business Marketing, 13(1), 53–85.
Zurück zum Zitat Thomas, R. J. (1984). Bases of power in organizational buying decisions. Industrial Marketing Management, 13(4), 209–217. Thomas, R. J. (1984). Bases of power in organizational buying decisions. Industrial Marketing Management, 13(4), 209–217.
Zurück zum Zitat Töllner, A., Blut, M., & Holzmüller, H. H. (2011). Customer solutions in the capital goods industry: Examining the impact of the buying center. Industrial Marketing Management, 40(5), 712–722. Töllner, A., Blut, M., & Holzmüller, H. H. (2011). Customer solutions in the capital goods industry: Examining the impact of the buying center. Industrial Marketing Management, 40(5), 712–722.
Zurück zum Zitat Ulaga, W., & Eggert, A. (2006). Relationship value and relationship quality: Broadening the nomological network of business-to-business relationships. European Journal of Marketing, 40(3/4), 311–327. Ulaga, W., & Eggert, A. (2006). Relationship value and relationship quality: Broadening the nomological network of business-to-business relationships. European Journal of Marketing, 40(3/4), 311–327.
Zurück zum Zitat Venkatesh, R., Kohli, A. K., & Zaltman, G. (1995). Influence strategies in buying centres. Journal of Marketing, 59(4), 71–82. Venkatesh, R., Kohli, A. K., & Zaltman, G. (1995). Influence strategies in buying centres. Journal of Marketing, 59(4), 71–82.
Zurück zum Zitat Voeth, M., & Rabe, C. (2004). Preisverhandlungen. In K. Backhaus & M. Voeth (Eds.), Handbuch Industriegütermarketing (pp. 1015–1038). Wiesbaden: Gabler. Voeth, M., & Rabe, C. (2004). Preisverhandlungen. In K. Backhaus & M. Voeth (Eds.), Handbuch Industriegütermarketing (pp. 1015–1038). Wiesbaden: Gabler.
Zurück zum Zitat Vyas, N., & Woodside, A. G. (1984). An inductive model of industrial supplier choice process. Journal of Marketing, 48(1), 30–45. Vyas, N., & Woodside, A. G. (1984). An inductive model of industrial supplier choice process. Journal of Marketing, 48(1), 30–45.
Zurück zum Zitat Waluszewski, A., Hadjikhani, A., & Baraldi, E. (2009). An interactive perspective on business in practice and business in theory. Industrial Marketing Management, 38(6), 565–569. Waluszewski, A., Hadjikhani, A., & Baraldi, E. (2009). An interactive perspective on business in practice and business in theory. Industrial Marketing Management, 38(6), 565–569.
Zurück zum Zitat Webster, F. E., Jr., & Wind, Y. (1972a). Organizational buying behavior. Upper Saddle River, NJ: Prentice Hall. Webster, F. E., Jr., & Wind, Y. (1972a). Organizational buying behavior. Upper Saddle River, NJ: Prentice Hall.
Zurück zum Zitat Webster, F. E., Jr., & Wind, Y. (1972b). A general model for understanding organizational buying behavior. Journal of Marketing, 36(2), 12–19. Webster, F. E., Jr., & Wind, Y. (1972b). A general model for understanding organizational buying behavior. Journal of Marketing, 36(2), 12–19.
Zurück zum Zitat Wind, Y., & Robertson, T. S. (1982). The linking pin role in organizational buying centers. Journal of Business Research, 10(2), 169–184. Wind, Y., & Robertson, T. S. (1982). The linking pin role in organizational buying centers. Journal of Business Research, 10(2), 169–184.
Zurück zum Zitat Woodside, A. G., Taylor, J., Pritchett, S. T., & Morgenroth, W. M. (1977). Transactions among buying and selling center. In B. A. Greenberg & D. N. Bellenger (Eds.), Contemporary marketing thought (pp. 381–387). Chicago: AMA. Woodside, A. G., Taylor, J., Pritchett, S. T., & Morgenroth, W. M. (1977). Transactions among buying and selling center. In B. A. Greenberg & D. N. Bellenger (Eds.), Contemporary marketing thought (pp. 381–387). Chicago: AMA.
Zurück zum Zitat Zaltman, G., & Bonoma, T. V. (1977). Organizational buying behavior. Hypotheses and directions. Industrial Marketing Management, 6(1), 53–60. Zaltman, G., & Bonoma, T. V. (1977). Organizational buying behavior. Hypotheses and directions. Industrial Marketing Management, 6(1), 53–60.
Zurück zum Zitat Zaltman, G., Duncan, R., & Holbek, J. (1973). Innovations and organizations. New York: Wiley. Zaltman, G., Duncan, R., & Holbek, J. (1973). Innovations and organizations. New York: Wiley.
Metadaten
Titel
Business Buying Behavior
verfasst von
Sabine Fließ
Wesley Johnston
Christina Sichtmann
Copyright-Jahr
2015
DOI
https://doi.org/10.1007/978-3-319-12463-6_4