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Towards Establishing Design Principles for Balancing Usability and Maintaining Cognitive Abilities Kapitel lesen Erstes Kapitel lesen

2017 | OriginalPaper | Buchkapitel

Bringing Content Understanding into Usability Testing in Complex Application Domains—a Case Study in eHealth

verfasst von : Simon Bruntse Andersen, Claire Kirchert Rasmussen, Erik Frøkjær

Erschienen in: Design, User Experience, and Usability: Theory, Methodology, and Management

Verlag: Springer International Publishing

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Abstract

A usability evaluation technique, Cooperative Usability Testing with Questions of Understanding (CUT with QU) intended to illuminate users’ ability to understand the content information of an application is proposed. In complex application domains as for instance the eHealth domain, this issue of users’ content understanding is sometimes crucial, and thus should be carefully evaluated. Unfortunately, conventional usability evaluation techniques do not address challenges of content understanding.
In a case study within eHealth, specifically the setting of a rehabilitation clinic involving the participation of four physiotherapists and four clients in a period of 3.5 months, it was demonstrated how CUT with QU can complement conventional usability testing and provide insight into users’ challenges with understanding of a new complex eHealth application. More experiments in other complex application domains involving different kinds of users and evaluators are needed before we can tell whether CUT with QU is an effective usability testing technique of wider applicability.
Performing CUT with QU is very demanding by drawing heavily on the evaluators’ ability to respond effectively to openings and potential shortcomings in the users’ content understanding. Evaluators need to train this interview/examination process in order to be able to reach a proper insight of the user’s content understanding.
If CUT with QU after more research shows to be inadequate, the motivating research question behind this experimental study remains important: How can “content understanding” effectively be brought into usability testing in complex application domains?

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Vorheriges Kapitel A Quantitative Study of Emotional Experience of Daqi Based on Cognitive Integration
Nächstes Kapitel The Use of Neurometric and Biometric Research Methods in Understanding the User Experience During Product Search of First-Time Buyers in E-Commerce
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Metadaten
Titel
Bringing Content Understanding into Usability Testing in Complex Application Domains—a Case Study in eHealth
verfasst von
Simon Bruntse Andersen
Claire Kirchert Rasmussen
Erik Frøkjær
Copyright-Jahr
2017
Buch
Design, User Experience, and Usability: Theory, Methodology, and Management

Print ISBN: 978-3-319-58633-5

Electronic ISBN: 978-3-319-58634-2

Copyright-Jahr: 2017

DOI
https://doi.org/10.1007/978-3-319-58634-2_25

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